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Diese Vertragsbedingungen regeln die Rechtsbeziehungen zwischen Y.O. S.r.l. mit Hauptsitz in Via Nomentana 164, 00162 Roma, P.IVA/CF 17654731003 (abgekürzt mit „Y.O.” oder „MUN-Germany“) und dem Leistungsnehmer.

Diese Vertragsbedingungen werden sowohl bei einem Vertragsabschluss in elektronischer Form (online) über die Webseite mun-germany.de (in Folge als “Webseite” bezeichnet) als auch bei einem Vertragsabschluss in schriftlicher Form rechtswirksam. Wird der Vertrag in schriftlicher Form abgeschlossen, kommen jedoch diejenigen Vertragsbedingungen nicht zur Anwendung, welche sich ausschließlich auf den online Vertragsabschluss beziehen.

Es wird darauf hingewiesen, dass die geltenden Normen und Allgemeinen Geschäftsbedingungen dem italienischen Recht unterliegen.

Bei Vertragsabschluss werden die folgenden Inhalte Vertragsbestandteil:

• Allgemeine Geschäftsbedingungen
• Auftragsbestätigung
• Zusammenfassung des Reiseprogramms und Standardinformationsblatt

Wesentliche Vertragsangaben führen die Leistung (Produkte bzw. Pakete), Bedingungen und Pflichten der jeweiligen Vertragsparteien sowie die entsprechenden Tarife auf.

Die Verweise auf Artikel und Absätze beziehen sich, sofern nicht anders angegeben, auf Artikel und Absätze dieser AGB.

Der Vertrag wird zwischen Y.O. s.r.l. und dem/der im Vertrag benannten Vertragspartner/in abgeschlossen. Im Falle eines/r Minderjährigen, erfolgt der Vertragsabschluss zwischen Y.O. s.r.l. und dem Erziehungsberechtigten bzw. gesetzlichen Vertreter.

Einige der verwendeten Begriffe werden im folgenden Abschnitt näher definiert:

a. Produkte: Sind Dienstleistungen oder digitale Inhalte, oder eine Kombination aus beiden welche über die Webseite erworben werden können. Beispiel: Flugticket, Workshop, Kurse, Simulationen, etc.

b. Pakete: Sind Zusammenstellung von verschiedenen Produkten zu einem Leistungspaket.

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c. Serviceleistung: MUN Simulationen in Deutschland oder im Ausland, Workshops, Flugtickets, Hotel, Shuttle Service, Kurse, Versicherung, Tutoring, Nutzung der MUN-Platform, etc.. d. Vertrag: Regelt den Vertragsgegenstand und Konditionen zwischen einem/r Vertragspartner/n und MUN-Germany. Vertragsgegenstand sind die AGB, die Produktdetails, die Tarife, die Auftragsbestätigung, gegebenenfalls Versicherungen, das Standardinformationsblatt und die Zusammenfassung des Reiseprogramms;

e. MUNer: Als MUNer werden diejenigen Personen bezeichnet, welche die MUN-Germany Produkte und Dienstleistungen in Anspruch nehmen. Bei einem/r Minderjährigen wird der Vertrag mit dessen/deren gesetzlichen Vertreter bzw. Erziehungsberechtigten abgeschlossen;

f. Vertragspartner: Ein Vertragspartner kann ein/eine Verbraucher/in oder eine andere natürliche oder juristische Person sein, welche mit MUN-Germany einen Vertrag abschließt. Hierdurch akzeptiert der Vertragspartner alle Vertragsbestandteile und -bedingungen gemäß Artikel 2d;

g. Verbraucher: Verbraucher/in ist eine natürliche Person, welche ein Rechtsgeschäft abschließt, das gem. Gesetz Nr. 206/2005 (decreto legislativo 206/2005, italienisches „Verbraucherschutzgesetzbuch“) nicht Teil ihrer gewerblichen, geschäftlichen, handwerklichen oder beruflichen Tätigkeit ist oder ihr zugerechnet werden kann;

h. Vertragstarif: Preis für ein Produkt bzw. ein Paket inklusive Mehrwertsteuer und möglichen zusätzlichen Steuern, ausgenommen abweichender Regelungen.

i. Auftragsbestätigung: Bestätigung des Kaufvertrags mit Angabe alle erforderlichen Informationen. Sie wird per E-Mail übersendet;

j. Reiseprogramm: Ist eine Zusammenstellung verschiedener Serviceleistungen, welche nicht direkt von MUN-Germany, sondern durch Dritte erbracht werden. Dabei kann es sich um Flüge, private Transfers, Hotelübernachtungen oder andere Serviceleistungen handeln;

k. Höhere Gewalt: Ein von außen kommendes, unabwendbares und von den Parteien nicht zu vertretendes Ereignis, welche die Vertragserfüllung unmöglich macht. Unter Höhere Gewalt fallen zum Beispiel unvorhersehbare Ereignisse wie zum Beispiel Krieg, Naturkatastrophen, Feuer, Epidemie, Pandemien und weitere ähnliche Ereignisse. Ob ein Ereignis als höhere Gewalt einzustufen ist, unterliegt einer Einzelüberprüfung;

l. MUN Platform: Ist die Onlineplattform, über die ein/e MUNer/in mittels persönlichen Zugangsdaten Zugang zu seinem Account erhält, wo er/sie sein/ihr eigenes Profil erstellen kann. Über die MUN Platform können Simulationen, Fortbildungen, Kalender, Tasks, Position Paper und weitere Aktivitäten verwaltet werden;

3.1 Der Vertragsabschluss erfolgt zwischen MUN-Germany und einer volljährigen Person, die das 18 Lebensjahr vollendet hat und somit unbeschränkt Geschäftsfähigkeit ist.

3.2 Für eine minderjährige Person, welche die Leistungen von MUN-Germany in Anspruch nehmen möchte, erfolgt der Vertragsabschluss zwischen MUN-Germany und dessen Erziehungsberechtigten

bzw. gesetzlichen Vertreter. Es wird darauf verwiesen, dass in diesem Fall, der Erziehungsberechtigte bzw. der gesetzliche Vertreter für die Vertragserfüllung und für alle aus dem Vertrag resultierenden persönlich Pflichten haftet.

Vertragsgegenstand sind die Vertragsbedingungen, welche die Rechtsbeziehungen (Pflichten und Rechte) zwischen den Vertragsparteien regeln und die gebuchten Serviceleistungen bzw. Reisepakete betreffen. Dabei werden die Konditionen, Tarife und Regeln zur Verwendung der Produkte bzw. Leistungen aufgelistet.

Die Details zu den jeweiligen Produkten und Paketen sind auf der Webseite näher beschrieben.

5.1.1 Handelt es sich um “Kurse” oder um „Pakete“, welche Kurse enthalten, kommen folgende spezifischen Regeln ergänzend zur Anwendung.

5.1.2 Für die Teilnahme an den Kursen, muss eine Voranmeldung erfolgen. Kurse bestehen aus Unterrichtseinheiten, welche in Module eingeteilt sind. Die Unterrichtseinheiten stehen „on demand“ auf dem MUN Platform Portal in den entsprechenden e-learning Bereichen zur Verfügung (https://www.mun-platform.com/home).

5.1.3 Um an den e-learning Kursen teilnehmen zu können, muss sich der MUNer auf der MUN Platform zuerst kostenlos registrieren. MUN-Germany schickt an die bei der Registrierung angegebene E-Mail eine Registrierungsbestätigung. Sodann kann der User mit seinen persönlichen Zugangsdaten auf seinen Account und Profil zugreifen.

5.1.4 Die Kurse („digitale Inhalte“ gem. Art. 2.a) stehen bereits ab dem Erstzugang vollständig zur Verfügung und können uneingeschränkt eingesehen und genutzt werden. Aus diesem Grunde kann bei Vertragsrücktritt der entrichtete Betrag nicht mehr zurückerstattet werden.

5.1.5 Die Kurse sind spezifisch zur Vorbereitung für die MUN-Simulationen ausgerichtet, mit dem Ziel folgende Soft Skills zu verbessern:

Public speaking, Negotiation, Teamwork, Research Methods, Time Management, Leadership, Problem solving, Writing techniques.

Inkludierte Module:

• Model United Nations;
• Soft Skills;
• Research & Writing Methods: Position Paper;
• International Law & Resolutions
• Intro United Nations (UN); Historical Background of the UN;
• International Relations & Geopolitics

ANMERKUNG: Aus didaktischen- oder Fortbildungsgründen, können die Namen der Module von Jahr zu Jahr variieren oder durch analoge bzw. ähnliche Module ersetzt werden. Dies hat keinen Einfluss auf die Qualität der Vorbereitung für die Simulationen.

5.2.1 Folgende spezifische Regeln betreffen das Tutoring und kommen ergänzend zur Anwendung. 5.2.2 Die Treffen mit dem Tutor erfolgen virtuell über die MUN Platform.

5.2.3 Die Treffen erfolgen vor der Simulation wöchentlich in Gruppen, in einem vorher bestimmten Zeitraum. Der MUNer erhält eine Einladung zu den jeweiligen Treffen. Die Teilnahme kann online über ein hierfür vorgesehenes Modul bis spätestens vier Stunden vor Beginn bestätigt werden. Sollte die Mindestteilnehmerzahl von drei Personen nicht erreicht werden, kann MUN-Germany das Treffen absagen.

5.3.1 Handelt es sich um ein “Workshop” oder um ein „Paket“, welches einen Workshop beinhaltet, kommen folgende spezifische Regeln ergänzend zur Anwendung.

5.3.2 Die Workshops werden ausschließlich vor Ort in Gruppentreffen,zu vorgegebenen Zeiten und Orten und in Abhängigkeit einer Mindestteilnehmerzahl abgehalten.

5.3.3 Der Vertragspartner, der einen Workshop oder ein Paket erworben hat, in dem ein Workshop enthalten ist, erhält mittels E-Mail eine Liste der verfügbaren Termine und Orte. Die E-Mail wird rechtzeitig vor dem Beginn bzw. im Zuge der Buchung des Workshops an den Teilnehmer versendet. Die Workshops finden in New York City statt. Voraussetzung für eine Präsenzveranstaltung ist eine Mindestteilnehmerzahl von 15 Personen. Sollte die Mindestteilnehmerzahl nicht erreicht werden, wird der Workshop online angeboten.

5.3.4 ANMERKUNG: Die Termine werden unverbindlich für das betreffende Jahr auf der Webseite im voraus bekanntgegeben. In Folge bestätigt MUN-Germany die jeweiligen Termine rechtzeitig mittels E-Mail oder über die MUN Platform und kommuniziert alle erforderlichen Details zu den Workshops. Die Workshopteilnehmer sind verpflichtet vor Planung ihrer Reise und vor Reiseantritt zu prüfen, ob oder wann der gebuchte Workshop stattfindet.

5.3.5 Nach Erhalt der Bestätigungsemail von MUN-Germany, kann ein MUNer anstelle von New York City auch eine andere Stadt zur Teilnahme auswählen, sofern diese von MUN-Germany als Alternative zu New York City angegeben wird.

5.3.6 Sollte der MUNer aus schwerwiegenden oder gesundheitlichen Gründen an dem geplanten Workshop nicht teilnehmen können, kann er/sie den Workshop gegebenenfalls zu einem anderen Zeitpunkt oder Ort nachholen. Sofern ein alternativer Termin angeboten wird, informiert MUN Deutschland den Teilnehmer entsprechend.

Es wird jedoch nicht garantiert, dass ein nichtbesuchter Workshop nachgeholt werden kann. Eine Nichtteilnahme muss spätestens 3 Tage vor dem Workshop mittels E-Mail MUN Germany gegenüber bekannt gegeben und begründet werden (z.B. durch Einreichung eines Attestes).

5.3.7 Der MUNer muss die Anreise zum Workshop eigenverantwortlich selbst organisieren und trägt dabei alle anfallenden Kosten.

5.3.8 Ursachen wie Höhere Gewalt oder Ähnliches können für eine Verzögerung oder Änderung des Abhaltens eines Workshops führen. In diesem Fall kann vom Anbieter auch bestimmt werden, dass der Workshop nicht mehr vor Ort stattfindet, sondern online abgehalten wird. Ist ein Workshop in Präsenzform vor Ort vorhergesehen, kann der MUNer keine andere Art der Teilnahme als die vor Ort fordern.

5.3.9 MUN-Germany ist ausschließlich verpflichtet die Workshops gemäß den angegebenen, festgelegten Zeiten und Orten anzubieten (siehe oben). Der Teilnehmer kann keine individuelle Änderungen oder Anpassungen der Leistung oder des Leistungsortes verlangen.

5.4 ANRECHNUNGSPUNKTE (Kurse, Workshops, Simulationen)

Für jeden Kurs, Workshop oder Simulation stellt MUN-Germany eine Teilnahmebescheinigung aus, in der die tatsächlich absolvierten Unterrichtsstunden bescheinigt werden.

Die Teilnahmebescheinigung kann je nach Regelung der Universität bzw. des Gymnasiums zur Anerkennung von Ausbildungsleistungen dienen. Die einzelnen Institutionen bestimmen eigenständig über die Anerkennung und Höhe der anrechenbaren Punktanzahl der erbrachten Ausbildungsleistungen.

Der/die Vertragspartner/in ist verantwortlich sich über das Anrechnungsverfahren und über die Höhe der anrechenbaren Punkte bei seiner/ihrer Institution zu informieren. MUN-Germany übernimmt keine Garantie ob und wie viele Punkte von den jeweiligen Instituten anerkannt und angerechnet werden.

MUNer mit eingeschränkter Mobilität müssen MUN-Germany rechtszeitig mögliche besondere Bedürfnisse mitteilen.

5.5.1 Flüge

5.5.1.1 Handelt es sich um ein Produkt oder ein Paket, welches ein „Reiseprogramm” beinhaltet, kommen folgende spezifische Regeln ergänzend zur Anwendung.

5.5.1.2 Flüge können als Direktverbindung oder mit maximal einem Zwischenstopp erbracht werden. Auf die Art und die Voraussetzungen für das Erbringen einer Flugverbindung (Beispiel: Dauer, erforderliche Mindestzahl an Teilnehmern, verfügbare Sitzplätze, Annullierung des Flugs, etc.) hat MUN-Germany keinen Einfluss.

Der/die Vertragspartner/in kann keine Änderung der Flugtickets bzw. der Flugverbindungen verlangen und akzeptiert die zugewiesenen Gruppenflugtickets unabhängig davon, ob eine Direktverbindung oder ein Flug mit Zwischenstopp vorgesehen ist.

5.5.1.3 MUN-Germany erwirbt die Flugtickets für die jeweiligen Reisegruppen über ein spezialisiertes Unternehmen, wie zum Beispiel einen Reiseveranstalter.

5.5.1.4 Es können Abweichungen zu den geplanten Reisedaten von 1-2 Tagen (Hin- und Rückflug) entstehen, die dem MUNer rechtzeitig bekanntgegeben werden. Mögliche Abweichungen hängen von externen Einflussfaktoren ab wie z.B. der Verfügbarkeit der Flugticktes, Flugstreiks oder Ähnlichem. Toleranz bezüglich dieser Einflussfaktoren liegt auch im Interesse

des MUNers, denn um seine Sicherheit oder um die bestmögliche Reise zu gewährleisten,

muss diese in einer MUNer-Gruppe stattfinden. Sollten nicht genügend Sitzplätze für einen bestimmten Flug verfügbar sein, wird ein zusätzlicher Flug organisiert.

Der/die Vertragspartner/in akzeptiert eine mögliche Abweichung bei den Reisedaten. 5.5.2 Hotel

5.5.2.1 Aufgrund einer Vereinbarung der US-Veranstalter der Simulationen bieten die auf der Website aufgeführten Hotels den teilnehmenden MUNern vorteilhaftere Übernachtungspreise im Vergleich zum Normaltarif an. Weder MUN-Germany noch der/die Vertragspartner/in kann für eine Übernachtung ein anderes als die vorgegebenen Hotels auswählen.

5.5.2.2 Sollten aus Gründen wie Überbuchung (z.b.) das vorhergesehenes Hotel keine Übernachtungsmöglichkeit mehr haben, wird dem MUNer ein gleichwertiges Hotel angeboten. Unter gleichwertig versteht man ein Hotel der gleichen Hotelkategorie mit ähnlichen Konditionen, Standort und Zimmerstandard. Da es sich bei den angebotenen Alternativen um eine unerhebliche Änderung handelt, hat der Teilnehmer keinen Anspruch auf Entschädigung, Minderung oder Rückerstattung der Übernachtungskosten.

5.5.2.3 Für die MUNer sind Vierbettzimmer vorhergesehen, die über jeweils zwei Queen Size Betten (US Def. 150/160 cm *200 cm) verfügen. Das Zimmer wird mit anderen MUNern geteilt. Ein eventuelles Upgrade kann durch einen Aufpreis gebucht werden. Ein Upgrade ist nur für volljährige MUNer oder Universitätsstudenten vorhergesehen.

Bei der Conference Fee handelt es sich um eine Teilnehmergebühr, welche von MUN-Germany für einen an einer Simulation teilnehmenden MUNer bezahlt wird, um ihn bei der betreffenden Veranstaltung in den USA anzumelden. Diese Teilnehmergebühr ist bereits im Produkt- bzw. Paketpreis inkludiert.

Nach italienischem Recht können Straftaten die im Zusammenhang mit Prostitution und Kinderpornografie stehen, mit Gefängnis bestraft werden, auch wenn diese im Ausland begangen werden.

6.1 Produkte und Pakete können über die Website erworben werden. Näheres über den Erwerb wird im folgenden Artikel beschrieben:

6.2 PRODUKT- UND PAKETDETAILS: Die Details zu den einzelnen Produkten und Paketen werden auf der Webseite beschrieben. In den betreffenden Abschnitten der Produkte bzw. Pakete werden diese genau beschrieben, sowie weitergehende Informationen zu Tarifen und Nutzungszeiten gegeben. Ein Erwerber kann beim Kauf eines Paketes oder Produkts zwischen der sofortigen Zahlung des gesamten Kaufpreises oder einer Ratenzahlung auswählen. Zum Erwerb eines Paketes oder Produkts, erscheint hierzu eine Schaltfläche mit der Bezeichnung “kaufen”. Mit einem Klick auf die Schaftfläche “kaufen“ wird der Kaufvorgang gestartet.

6.3.1 REGISTRIERUNG. Mit der Auswahl des gewünschten Produkts oder Pakets, erhält der Käufer durch die Betätigung der Schaltfläche „starten“ Zugang zum Registrierungsformular. In dieses müssen die persönlichen Daten des MUNers bzw. im Falle eines Minderjährigen des Vertragspartners eingegeben werden. Die mit *Sternchen gekennzeichneten Fragen sind Pflichtfragen. Deren Beantwortung ist für Vorausetzung um die Registrierung erfolgreich abzuschließen. Die Pflichtangaben sind: Name, Nachname, Telefonnummer, E-Mail-Adresse, Name der Schule bzw. Universität, Wohnort, Steuernummer, Ort und Geburtsdatum, Auswahl der Woche der Teilnahme,

sofern angeboten. Darüber hinaus verlangt das System, das Hochladen einer Ausweiskopie des MUNers. Im Falle eines minderjährigen MUNers, benötigt das System zusätzlich die persönlichen Daten und eine Ausweiskopie des gesetzlichen Vertreters bzw. Erziehnungsberechtigten. Dieser/e gilt dann als Vertragspartner/in. Dieser Fall liegt insbesondere dann vor, wenn Pakete oder Produkte für weiterführende Schulen (High School) reserviert sind.

6.3.2 ANNAHME DER ALLGEMEINEN GESCHÄFTSBEDINGUNGEN UND INFORMATIONEN: Nach der Eingabe der persönlichen Daten und der Übermittlung der erforderlichen Dokumente ist es zwingend erforderlich, die Allgemeinen Geschäftsbedingungen und die Datenschutzerklärung, das Standardinformationsblatt und die Zusammenfassung des Reiseprogramms zu lesen und zu bestätigen. Dies erfolgt durch Klicken auf die hierfür vorgesehene Schaltfläche.

Als Zahlungsarten werden Zahlung per Kreditkarte oder per Banküberweisung angeboten. 6.3.3.1 (Kreditkarte) Für Kreditkartenzahlung wird der Käufer über einen Link zur entsprechenden Bezahlseite weitergeleitet. Die Eingabe der Kartendaten und die Bezahlung erfolgen über einen Onlinezahlungsprovider, der höchste Sicherheitsstandards garantiert. Verfügt der/die Käufer/in über einen Rabattcode, kann dieser im Zuge der Zahlung eingeben werden.

Durch das Anklicken der Schaltfläche mit der Bezeichnung “Bezahlen”, wird der Kauf inklusive aller Konditionen verbindlich abgeschlossen und die Zahlung ausgeführt. Dabei erfolgt der Vertragsabschluss unabhängig davon, ob die vollständige Zahlung auf einmal erfolgt oder Ratenzahlung ausgewählt wurde.

Danach erfolgt eine Zurückleitung zur Registrierungsseite, auf der vorher der Zahlungslink angezeigt wurde. Klicken Sie nun auf die Schaltfläche „akzeptieren-abschließen“, um die eingegebenen Daten zu bestätigen und das Kaufverfahren abzuschließen.

6.3.3.2 (Banküberweisung) Sollte Banküberweisung als Zahlungsart ausgewählt werden, führen Sie bitte zuerst die entsprechende Überweisung auf das angegebene Konto aus und laden dann den Zahlungsbeleg der Bank hoch.

Klicken Sie auf die Schaltfläche “senden”, um die Kaufverfahren abzuschließen. Der Zeitpunkt der erfolgreich eingegangenen Zahlung stellt den Zeitpunkt des Vertragsabschlusses dar (siehe Art. 8).

6.3.4 AUFTRAGSBESTÄTIGUNG: Bei erfolgreichem Abschluss eines Kaufs, wird eine E-Mail Bestätigung mit den erworbenen Produkten und/oder Paketen an den/die Käufer/in versendet. Für den Fall einer Unterbrechung des Auswahl- und Kaufvorgangs speichert das System weder die eingegebenen Daten noch die hochgeladenen Dokumente. Aus diesem Grunde kann ein Käufer keine Fehler bei der Eingabe korrigieren, sondern muss zur Fehlerkorrektur zwangsläufig alle Schritte von Beginn an wiederholen.

6.3.5 ARCHIVIERUNG und ZUGRIFF: Jeder Vertrag bzw. Bestellung wird von Y.O. S.r.l. archiviert. Um eine Kopie der Vertragsunterlagen zu erhalten, kann der/die Vertragspartner/in deren Übersendung beantragen, indem eine formlose Anfrage an die E-Mail-Adresse “info@mun-germany.de“ gesendet wird.

7.1 Der Preis für jedes Produkt oder Paket ist auf der jeweiligen Seite der Website angegeben und wird während des Kaufprozesses angezeigt sowie in der Bestellung aufgeführt. Vorbehaltlich von Ausnahmen beinhaltet der angegebene Preis alle anfallenden Steuern und Abgaben. In jedem Falle trägt der Käufer alle die mit den Produkten und Paketen verbundenen Gebühren, Steuern und Abgaben.

7.2 Alle anderen Kosten, die nicht im Produkt oder Paket enthalten sind, trägt der alleine Käufer. Dazu zählen beispielsweise die Kosten für die vor Ort Teilnahme an den Workshops sowie alle Kosten die im Zusammenhang mit der Nutzung der digitalen Inhalte (z. B. normale Hilfsmittel wie Computer, Internetnutzung, etc.) stehen.

7.3 Die Zahlung des Kaufpreises wird mit Abschluss des Kaufvorgangs gem. Artikel 6 fällig. Im Falle einer Ratenzahlung erfolgt die Zahlung monatlich, wobei nur die erste Rate zum Zeitpunkt des Kaufs fällig wird.

8.1 (Kreditkarte) Bei Bezahlung per Kreditkarte schließt ein/e Käufer/in den Kaufvertrag dadurch verbindlich ab, indem er/sie auf der Webseite die erforderten Kreditkartendaten eingibt und durch das Anklicken der Schaltfläche “Bezahlen” bestätigt.

8.2 (Banküberweisung) Bei Bezahlung per Banküberweisung erfolgt der Abschluss des Kaufvertrags mit zum Zeitpunkt der eingegangen Banküberweisung bei MUN-Germany.

8.3 Im Falle, dass die Allgemeinen Geschäftsbedingungen (AGB) dem Vertragspartner in Papierform übersendet werden, gilt der Vertrag erst dann als abgeschlossen, wenn die AGB vom Vertragspartner unterzeichnet wurden, an MUN-Germany übersendet werden und eingegangen sind. MUN Deutschland behält sich das Recht vor, die Übersendung der Vertragsunterlagen per Einschreiben zu verlangen. Geht die Zahlung nicht fristgerecht ein, kann MUN-Germany seine Dienstleistungen aussetzen und den Vertrag gemäß Artikel 18 kündigen.

8.4 In allen Fällen, in denen der Käufer kein Verbraucher ist, gilt der Vertrag als am Sitz von MUN Germany abgeschlossen.

9.1 Die Vertragslaufzeit beginnt mit dem Vertragsabschluss und endet mit dem letzten Tag der Nutzungsmöglichkeit der vereinbarten Dienstleistung. Wenn ein Produkt oder ein Paket die Rückreise nach Deutschland vorsieht, gilt die Ankunft in Deutschland als letzter Vertragstag.

9.2 Die Mindestverpflichtungen des Vertragspartners bestehen darin, den vereinbarten Kaufpreis fristgerecht zu bezahlen, sich an die vertraglich festgehaltenen Regeln zu halten und den Anweisungen von MUN-Germany Folge zu leisten. Darüber hinaus müssen alle Teilnehmer von Präsenzveranstaltungen (Workshops, Simulationen, etc.) ein höfliches Verhalten an den Tag legen und respektvoll mit allen an einer Veranstaltung teilnehmenden Personen umgehen.

10.1 Der MUNer verpflichtet sich:

a. Gewissenhaft die Nutzungsvereinbarung für die Pakete bzw. Produkte einzuhalten und pfleglich mit den Ihnen zur Verfügung gestellten Geräten und Räumlichkeiten umgehen; b. Bei allen geplanten Aktivitäten ist ein höfliches und dem kontextgerechten Verhalten zu wahren;

c. Sowohl den externen Mitarbeiter/innen als auch den internen Mitarbeiter/innen von MUN Germany ist immer höflich und respektvoll zu begegnen. Weiter sind deren Anweisungen während des Reiseprogramms als auch während der Simulationen Folge zu leisten. Ein respektvoller Umgang ist gleichfalls mit allen MUNer-Kollegen sowie allen anderen Personen gegenüber zu wahren die an sonstigen Aktivitäten beteiligt sind.

d. Die bereitgestellten persönlichen Zugangsdaten zum Portal als auch die Zugangsdaten zu den sonstigen IT-Tools dürfen nicht an Dritte weitergeben werden.

e. Falls der MUNer auch Vertragspartner ist, hat er/sie alle vertraglichen Verpflichtungen einzuhalten;

f. Die im Kalender vermerkten Termine für die erworbenen Pakete und Produkte, sowie alle weiteren Hinweise von MUN-Germany, sind verbindlich und entsprechend zu beachten.

g. Während der Teilnahme an Veranstaltungen darf kein Alkohol oder psychotrope Substanzen jeglicher Art selbst eingenommen oder Dritten angeboten oder verabreicht werden. Dies gilt insbesondere während des gesamten Reiseprogramms und während der MUN-Simulationen;

10.2 Die Nichteinhaltung der oben beschriebenen Verpflichtungen stellt einen schwerwiegenden Vertragsverstoß dar und ist Anlass zur fristlosen Kündigung und führt zum sofortigen Ausschluss von allen gegenwärtigen und zukünftigen Aktivitäten.

11.1 MUN-Germany verpflichtet sich die angebotenen Dienstleistungen mit Kontinuität und Sorgfalt bereitzustellen, sowie dem MUNer die Nutzung, Methoden und Termine, wie unter den Produktdetails, den Paketdetails oder in den Allgemeinen Geschäftsbedingungen beschrieben, zu gewährleisten. Höhere Gewalt oder Ähnliches, kann jedoch zu einer Änderung von Nutzungszeiten und Methoden führen. Sollte ein MUNer festgelegte Termine oder die Teilnahme an geplanten Gruppenaktivitäten nicht einhalten, hat er keinen Anspruch auf eine individuelle Leistungsinanspruchnahme. Er hat seinen Anspruch verwirkt. Dies betrifft jedoch nicht diejenigen Leistungen, die aufgrund ihr Art einer bestimmten Person zuzurechnen sind.z. B. Versicherungsgarantien, Materialien für die Simulation, usw.

11.2 Alle Dienstleistungen, welche nicht explizit Teil der Produkt- oder Paketbeschreibungen sind, werden als kostenpflichtige Zusatzdienstleistungen betrachtet, sofern zwischen den Vertragsparteien schriftlich nichts abweichendes vereinbart wurde.

11.3 MUN-Germany ist gegenüber dem/der Vertragspartner/in für die korrekte Erbringung der Produkte bzw. Pakete und der damit verbunden Dienstleistungen verantwortlich. Einige im Reiseprogramm enthaltenen Leistungen werden von Drittunternehmen (zum Beispiel Reiseveranstalter), erbracht und sind durch Versicherungsgarantien abgesichert. MUN-Germany verpflichtet sich sicherzustellen, dass die Drittunternehmen ihre Verpflichtungen korrekt erfüllen.

11.4 MUN-Germany oder die beauftragten Drittunternehmen sind verpflichtet, Hilfe zu leisten, wenn ein MUNer sich in Schwierigkeiten befindet. Dies bezieht sich insbesondere auf die Bereitstellung angemessener Informationen zu Gesundheitsdienstleistern, zu lokalen Behörden und zur konsularischen Unterstützung.

11.5 Der/die Vertragspartner/in oder der MUNer ist verpflichtet, während des Reiseprogramms dem Veranstalter unverzüglich, jedoch maximal innerhalb von 48 Stunden, jede festgestellte Vertragswidrigkeit bezüglich der zu erbringenden Leistungen mitzuteilen. Die Bekanntgabe von festgestellten Mängeln kann auch an MUN-Germany erfolgen. Das Drittunternehmen ist verpflichtet festgestellte Mangel zu beheben, es sei denn, dies erweist sich als unmöglich oder übermäßig aufwändig im Verhältnis zu der Fehlleistung.

12.1 In den nachfolgend genannten Fällen kann der/die Verbraucher/in vom Vertrag zurücktreten und auf die erworbenen Produkte oder Pakete verzichten. Hierzu ist es erforderlich das vollständig ausgefüllte Widerrufsformular oder eine Rücktrittserklärung per Einschreiben an “Y.O. s.r.l., Via Nomentana 164 – 00162 Roma” zu senden. Das Widerrufsrecht gilt als ausgeübt, wenn das Einschreiben nachweislich versendet wurde.

12.2 (Widerrufsrecht) Der Verbraucher kann innerhalb von 14 Tagen ohne Angabe von Gründen schriftlich und ohne eine Vertragsstrafe leisten zu müssen vom Vertrag zurücktreten.

12.3 (Rücktritt nach Ablauf von 14 Tagen) Der Verbraucher hat die Möglichkeit zu jedem Zeitpunkt, auch nach Ablauf der 14-tägigen Widerrufsfrist, vom Vertrag zurückzutreten. In diesem Fall kommen Stornokosten in Höhe von € 500,00 zur Anwendung. Im Falle von Ratenzahlung, wird die erste Rate einbehalten, sollte diese niedriger als € 500 sein.

12.4 (Rücktritt vom Reiseprogramm) Sollte ein Produkt oder ein Paket einen Flug oder ein Reiseprogramm beinhalten, kommen zusätzlich zu den vorgenannten Stornokosten (siehe Punkt 12.3.), folgende Stornokosten zur Anwendung:

• 0 € bei Rücktritt bis zu 60 Tage vor dem Hinflug;
• 300 € bei Rücktritt zwischen 30 bis zu 60 Tage vor dem Hinflug;
• 500 € bei Rücktritt zwischen 10 bis zu 30 Tage vor dem Hinflug;
• 750 € bei Rücktritt zwischen 5 bis zu 10 Tage vor dem Hinflug;
• 1.000 € bei Rücktritt bis zu 5 Tage vor dem Hinflug;

Ein Reise- bzw. Vertragsrücktritt kann wie im Art. 11.1 vermerkt beantragt werden.

12.5 Bei den unter Punkten 12.1 und 12.4 genannten Sachverhalten geht es um einen ungerechtfertigten unilateralen Rücktritt.

12.6 Bei einem unbegründeten Rücktritt seitens von MUN-Germany, wird dem/der Vertragspartner/in das Recht eingeräumt den doppelten Betrag von 500,00 € zurückzufordern. Wurde Ratenzahlung vereinbart, kann nur ein Betrag in Höhe der ersten Ratezahlung zurückgefordert werden, sofern diese niedriger als € 500,00 ist.

12.7 (Vertragsrücktritt von MUN-Germany durch unvorhersehbare Ereignisse) Die nachfolgenden Regelungen gelten nur, wenn ein Produkt oder ein Paket ein Reiseprogramm beinhalten. Sollte MUN-Germany oder beauftragte Drittunternehmen nicht in der Lage sein das gebuchte Reiseprogramm aufgrund von unvermeidbaren, außergewöhnlichen Umständen (z.B. Terrorismusrisiko, der Gefahr von erheblichen Gesundheitsrisiken, Naturkatastrophen oder bestehenden oder zu erwartenden meteorologischen Bedingungen, welche einen sicheren Aufenthalt verhindern) nicht durchführen können, kann MUN-Germany vor Reisebeginn vom Vertrag zurücktreten. Bei Rücktritt erstattet MUN-Germany die Kosten des Reiseprogramms, abzüglich einer möglichen Conference Fee sowie aller anderen mit dem Rücktritt verbundenen Kosten (z.B. Selbstbehalte von Versicherungen oder Verwaltungskosten). Darüber hinaus hat der Vertragspartner keinen Anspruch auf Schadenersatz.

12.8 (Vertragsrücktritt von MUN-Germany durch Nichterreichen der Mindestteilnehmerzahl) Wird die Mindestteilnehmerzahl von 25 Personen für ein Reiseprogramm nicht erreicht, ist MUN-Germany das Recht vorbehalten, bis 20 Tage vor Reiseantritt die Reise zu stornieren. In diesem Fall hat der Vertragspartner lediglich Anspruch auf Rückerstattung der bereits geleisteten Zahlung, abzüglich der mit dem Rücktritt verbundenen Kosten. Es besteht kein Anspruch auf Schadensersatz.

12.8.1 Wird die Mindestteilnehmerzahl an einem Reiseprogramm nicht erreicht und sollte hierfür eine Reiseprogramm zu einem anderen Zeitpunkt angeboten werden, wird dies als Alternativtermin von MUN-Germany kommuniziert. Der Vertragspartner hat dann das Wahlrecht zwischen der Rückerstattung der bereits geleisteten Zahlung oder der Teilnahme am Reiseprogramm zum Alternativtermin.

12.9 Im Falle eines Rücktritts erstattet MUN-Germany dem Verbraucher alle erhaltenen Zahlungen innerhalb von vierzehn Tagen ab Eingang der Rücktrittserklärung.

12.10 (Partielle Rückerstattung) Sollte der/die Vertragspartner/in fristgerecht von seinem/ihrem Widerrufsrecht von Gebrauch machen, jedoch bereits teilweise vom erworbenen Produkt oder Paket Gebrauch gemacht haben, wird nur der Betrag zurückerstattet, welcher dem noch nicht genutzten Teil am Produkt bzw. Paket entspricht.

12.11 (Ausschluss der Rückerstattung) Das Recht auf Rückerstattung ist für den Verbraucher in einem oder in beiden Fällen vollständig ausgeschlossen, wenn:

• das Produkt innerhalb der 14-tägigen Widerrufsfrist vollständig zur Verfügung gestellt wird (Beispiel: Ein Verbraucher nimmt an einem Workshop teil, welcher innerhalb der 14-tägigen Widerrufsfrist beginnt und endet);
• das Produkt aus einem Kurs oder einem digitalen Inhalt besteht und dieser dem/der Verbraucher/in innerhalb der 14-tägigen Widerrufsfrist vollständig bereitgestellt wird und somit genutzt werden kann (z. B. zum Zeitpunkt des Erstzugriffs über ein Konto auf der E-Learning Plattform, über die sofort vollständig auf einen On-Demand-Kurs zugegriffen werden kann).

12.12 Das Widerrufsrecht (unbegründetes Widerrufsrecht innerhalb von 14 Tagen) ist immer dann ausgeschlossen, wenn der/die Vertragspartner/in gemäß AGB und/oder italienischem Recht nicht als “Verbraucher” gilt.

13.1 Beabsichtigt der/die Vertragspartner/in, aus triftigem Grund den Rücktritt von einem Produkt oder einem Paket, welches ein Reiseprogramm beinhaltet, ist er verpflichtet, den berechtigten Grund, der dem Verzicht zugrunde liegt, unverzüglich mitzuteilen und zu dokumentieren. 13.1.1 Ein berechtigter Rücktritt kann nur dann vorliegen, wenn:

• beim MUNer schwerwiegende gesundheitliche Gründe vorliegen, und diese von einem Arzt bescheinigt werden;
• andere Gründe vorliegen, die in der Reiseversicherung geregelt sind.

13.2 In den unter Art. 13.1.1. beschriebenen Fällen kann der/die Vertragspartner/in durch schriftliche Erklärung die Rückerstattung entsprechend der Reiseversicherung beantragen. 13.2.2 MUN-Germany wird im Rahmen des Zumutbaren und Möglichen mitwirken, damit der zuständige Reiseveranstalter zum Beispiel die Fluggesellschaft oder die Versicherung, den Anspruch anerkennt. Im Falle einer Rückerstattung kann MUN-Germany eine Entschädigung für angefallene Verwaltungskosten einbehalten.

13.2.3 MUN-Germany behält sich in jedem Fall das Recht vor, den Rückerstattungsantrag abzulehnen, wenn der Rücktritt nicht gemäß dem Artikel 13 oder den in der Reiseversicherung ausgewiesenen Bedingungen gerechtfertigt und/oder nicht hinreichend dokumentiert wird.

13.3 Sofern ein Rücktritt gerechtfertigt ist und von der Versicherung anerkannt wird, erhält der Vertragspartner die von MUN Deutschland einbehaltenen Stornogebühren (gem. Art. 12.3. und 12.4.) erstattet. Hiervon werden die Kosten für die Tagungsgebühr und solche Aufwendungen abgezogen, die direkt durch den Rücktritt ausgelöst werden (z. B. Selbstbehalte, Verwaltungskosten, o.ä.).

13.4 MUN-Germany behält sich das Recht vor, vor Reisebeginn die Versicherungsgesellschaft oder die Garantien zu ändern, wenn dies zu günstigeren Bedingungen für die Vertragspartei und/oder den MUNer führt.

14.1 MUN-Germany behält sich das Recht vor, den Preis eines Pakets, welches ein Reiseprogramm beinhaltet, bis zu 20 Tage vor Reiseantritt zu erhöhen und dem Teilnehmer per E-Mail darüber zu informieren. Eine Erhöhung des Reisepreises kann durch gestiegene Kosten für Treibstoff oder andere Energiequellen, Steuern und Abgaben, Veränderungen beim Wechselkurs, Flughafengebühren oder sonstige Kosten die direkt mit der Reise zusammenhängen, verursacht werden. Beträgt die Preiserhöhung mehr als 8 % (acht) des Preises des gebuchten Produkts bzw. Pakets, kann der Vertragspartner vom Vertrag zurücktreten.

Verringern sich hingegen die mit der Reise im Zusammenhang stehenden Kosten, hat der Vertragspartner Anspruch auf eine entsprechende Preisminderung.

14.2 MUN-Germany behält sich das Recht vor, die Bedingungen und Leistungsumfang eines Pakets, mit Ausnahme des Preises, vor dessen Beginn einseitig zu ändern, sofern die Änderung unerheblich ist. Die Änderung kann zum Beispiel die Unterbringung in einem anderen Hotel betreffen, sofern Hotelkategorie, Lage und Zimmertyp vergleichbar sind.

15.1 Der Nutzer der MUN Platform verpflichtet sich, das geistige Eigentum an den Produkten zu respektieren und die Nutzungsrichtlinien, wie auf der Webseite und im Vertrag beschrieben, einzuhalten.

15.2 Die mit dem Vertragspartner abgeschlossen Verträge übertragen in keiner Weise (auch nicht teilweise) Rechte am geistigen Eigentum der bereitgestellten Produkte oder Pakete.

15.3 Der Nutzer bzw. die Vertragspartei verpflichtet sich, die Inhalte von Produkten, Kursen oder sonstigen digitalen Inhalten, gleich in welcher Weise und/oder Form, weder ganz noch teilweise zu vervielfältigen, mehrfach zu übertragen, zu transkribieren, aufzuführen, darzustellen oder in der Öffentlichkeit zu rezitieren, mit Dritten zu teilen, zu verteilen, zu übersetzen, zu vermieten oder zu verbreiten.

16.1 Eventuelle Beschwerden müssen an die E-Mail-Adresse info@mun-germany.de gerichtet werden.

17.1 Der/die Vertragspartner/in erklärt, Kenntnis darüber zu haben und zu akzeptieren, dass speziell Produkte bzw. Pakete die aus heterogenen Aktivitäten bestehen, zu unterschiedlichen Zeitpunkten und über einen längeren Zeitraum hinweg durchgeführt werden, geringfügig variieren können. Diese Änderungen werden vom Vertragspartner toleriert und können z. B. Terminänderung eines Workshops oder die Umstellung auf ein Onlineformat betreffen. In diesen Fällen hat der Teilnehmer keinerlei Anspruch auf Rückerstattung oder auf Schadensersatz.

17.2 MUN-Germany behält sich das Recht vor, seine Allgemeinen Geschäftsbedingungen aus vertretbaren Gründen, als auch aus Gründen, die zu einer allgemeinen Verbesserung der Nutzung der Website und deren Dienste führen, einseitig zu ändern. Der MUNer bzw. der/die Vertragspartner/in wird über die Änderungen der ABG über seine registrierte E-Mail informiert. Die E-Mail beinhaltet auch eine Begründung für die Anpassung der AGB. Sollten die Änderungen,

unbeschadet des Art. 14, zu einer Preiserhöhung führen, hat der/die Vertragspartner/in das Recht, innerhalb von 10 Tagen nach Versand der Mitteilung vom Vertrag zurückzutreten. Bereits bezahlte aber noch nicht genutzte Beträge für die Inanspruchnahme von Produkten oder Paketen können zurückgefordert werden.

18.1 Sollte der/die Vertragspartner/in bzw. MUNer seinen vertraglichen Verpflichtungen nicht nachkommen, gegen gesetzliche oder vertragliche Richtlinien (auch von Drittanbietern) verstoßen, behält sich MUN-Germany das Recht vor, jegliche Serviceleistungen einzustellen, das Account und somit den Zugriff auf die MUN Platform vorrübergehend oder dauerhaft ohne Anerkennung einer Rückerstattung oder Anspruch auf Entschädigung zu sperren. Wurde Ratenzahlung vereinbart und ist der Vertragspartner mit einer Rate in Verzug, gilt dies Vertragswidrigkeit die MUN-Germany zur Vertragsauflösung berechtigt.

18.1.1 Nach Feststellung einer Vertragsverletzung versendet MUN-Germany innerhalb von 2 Tagen eine Mitteilung, in der die Einhaltung der vertraglichen Verpflichtung angemahnt oder die Einstellung des schädlichen Verhaltens angeordnet wird.

18.1.2 Bei fortgesetzter schwerwiegender Verletzung der vertraglichen Verpflichtungen kann MUN Germany den Vertrag fristlos kündigen. Die Kündigung kann durch einfache E-Mail-Mitteilung erfolgen. Die Einstufung einer Vertragsverletzung als schwerwiegend obliegt dem Ermessen von MUN-Germany. MUN-Germany behält sich im Falle einer fristlosen Kündigung das Recht vor noch ausstehenden Beträgen für gebuchte Produkte oder Pakete vollständig zu verlangen und darüber hinaus Schadensersatz zu fordern.

18.2 Sollte MUN-Germanys schuldhaft seine vertraglichen Verpflichtungen nicht erbringen, kann der Vertragspartner kündigen und Rückerstattung der bereits bezahlten Beträge fordern. Der Anspruch reduziert sich entsprechend um den Betrag, der bereits bis zum Kündigungszeitpunkt in Anspruch genommenen Leistungen.

18.3 MUN-Germany kann gemäß der in den vorherigen Absätzen genannten Weise vorgehen, wenn der MUNer sich nicht ordnungsgemäß oder in Widerspruch zu den sozialen Gegebenheiten von MUN Simulationen verhält und somit sein Verhalten zu Störungen und Beeinträchtigungen für die Teilnehmer einer MUN Simulation oder des Reiseprogramms führt.

19.1 Keine der in den Produkten enthaltenen Aktivitäten kann per se als gefährlich oder riskant angesehen werden.

19.2 Der/die Vertragspartnerin, stimmt für sich selbst oder für den minderjährigen MUNer zu und erkennt an, dass MUN-Germany von jeglicher Haftung von Schäden befreit ist, die sich während –

oder im Zusammenhang mit der Nutzung der Produkte, oder während der Aktivitäten des Reiseprogramms an Personen und/oder Sachen ergeben, die durch sein eigenes Verhalten oder das des MUNer verursacht werden.

19.3 In keinem Fall haftet MUN-Germany für Unfälle oder Sachschäden, die während des Reiseprogramms vorfallen, welche der MUNer sich selbst oder anderen Personen durch sein unvorsichtiges oder rechtswidriges Verhalten zufügt.

19.4 Die oben beschriebenen abträglichen Verhaltensweisen können geplante Gruppenaktivitäten verzögern oder zu Einschränkungen und Unannehmlichkeiten für Dritte führen (Beispiel: Schäden an Hotelzimmern, Belästigung anderer Gäste, Verpassen von Flügen, etc.). Entsteht aus dem Fehlverhalten eines MUNers ein Schaden haftet dieser direkt und vollumfänglich den Betroffen

gegenüber.

19.5 Mit der Vertragsabschluß erklärt der Vertragspartner/in in ausreichend psychischer und physischer Verfassung zu sein, um an den vorgesehenen Aktivitäten teilnehmen zu können und dass eine Teilnahme für ihn kein gesundheitliches Risiko darstellt.

19.5.1 MUN-Germany ist von jeglicher zivil- und strafrechtlichen Haftung für Unfälle oder Verletzungen eines MUNers freigestellt. Dies gilt sowohl für Schäden, die er/sie sich selbst zufügt oder ihm/ihr durch Dritte zugefügt werden als auch für Krankheiten, die während des Reiseprogramms bzw. der Aktivitäten auftreten, unabhängig vom Auslöser oder Ursache der Krankheit.

19.6 MUN-Germany haftet nicht für Fehler bei einer Buchung, welche dem Vertragspartner zuzuordnen sind (Beispiel: falsche Eingabe der persönlichen Daten, o.ä.) oder auf unvermeidbare und außergewöhnliche Umstände zurückzuführen sind.

20.1 (E-Mail-Benachrichtigungen) Der/die Vertragspartner/in verpflichten sich unter der E-Mail Adresse, welche bei der Registrierung und im Rahmen des Kaufvertrags angegeben wurde, erreichbar zu sein. MUN-Germany kann somit die gesamte Kommunikation rechtskräftig an die angegebene E Mail-Adresse schicken. MUN-Germany behält sich vor, alternativ oder ergänzend schriftliche Erklärungen auch postalisch an die Wohnadresse des Vertragspartners zu übermitteln. Der/die Vertragspartner/in ist verpflichtet seine/ihre E-Mails regelmäßig abzurufen, den reibungslosen Empfang von Nachrichten sicherzustellen und regelmäßig zu überwachen (Überwachung des Spamordners, Vermeidung eines vollen Posteingang, Benachrichtigungen bezüglich neuer E-Mail Adressen, etc.).

20.2 (Verifizierung Mobiltelefon) Die Vertragspartei gibt bei der Registrierung seine/ihre persönliche Mobiltelefonnummer an, um in Notfällen auch telefonisch erreichbar zu sein.

Der Vertragspartner stimmt zu, dass MUN-Germany für die Verzögerung bei der Erbringung oder dem Nichterbringen seiner vertraglichen Verpflichtungen nicht verantwortlich gemacht werden kann, wenn dem unvorhersehbare Umstände oder höherer Gewalt zu Grunde liegen.

In diesen Fällen verpflichtet sich MUN-Germany, soweit möglich und zumutbar, dem Vertragspartner oder dem MUNer die Nutzung eines gebuchten Produkts oder Pakets auf eine andere Art oder zu einem anderen Zeitpunkt anzubieten (z. B. durch Alternativtermine von Workshops, Kursen, Simulationen).

22.1 Der vollständige Vertrag und die sich hieraus resultierenden Rechtsbeziehung unterliegen dem italienischen Recht gem. Art. 3 par. 1 und Art. 6 par. 2 der „Verordnung (EG) Nr. 593/2008 über das auf vertragliche Schuldverhältnisse anzuwendende Recht (Rom I)“.

22.2 Ist der Vertragspartner ein Verbraucher, so gilt das Gesetz 206/2005 (decreto legislativo 206/2005, italienisches „Verbraucherschutzgesetzbuch“).

In allen anderen Fällen ist für alle Streitigkeiten im Zusammenhang mit der Anwendung, Auslegung und Ausführung des Vertrags ausschließlich das Gericht von Rom zuständig.

22.3 Der Vertragspartner kann, anstelle eines Gerichtsverfahrens, auch von einer alternativen Streitbeilegung Gebrauch machen. Zu diesem Zwecke kann der OS-Dienst der Europäischen Kommission genutzt werden (https://webgate.ec.europa.eu/odr).

23.1 Unbeschadet der Bestimmungen von Art. 13 sind keine Ausnahmen oder Abweichungen vom Vertrag zulässig, es sei denn es wurde schriftlich vereinbart.

23.2 Jegliche Untätigkeit oder Duldung Seitens MUN-Germany in Bezug auf Versäumnisse oder Verstöße des Vertragspartners oder des MUNers, bedeutet nicht, dass MUN-Germany auf seine Rechte oder Maßnahmen verzichtet, welche ihm gemäß diesem Vertrag oder per Gesetz zustehen.

23.3 Die Ungültigkeit und/oder Unwirksamkeit einzelner Bestimmungen oder Klauseln des Vertrages berührt nicht die Gültigkeit und Wirksamkeit der übrigen Bestimmungen oder Klauseln oder des Vertrags insgesamt.

23.4 Der Vertragspartner hat das Recht, die im Reiseprogramm genannten Leistungen an einen anderen Teilnehmer abzutreten, jedoch nur wenn dieser alle Bedingungen für deren Nutzung erfüllt und die Abtretung MUN-Germany mindestens 7 Tage vor Reiseantritt mitgeteilt wird. Durch die Abtretung kann eine Anpassung der Leistungen erforderlich werden (z. B. Änderung des Namens des Teilnehmers bei der Fluggesellschaft und der Versicherung oder das Erfordernis, in einem Zimmer zu übernachten, das nicht mit einem MUNer geteilt wird), was zu einer Preiserhöhungen führen kann. Im Falle einer Abtretung haftet der Zedent gesamtschuldnerisch in Höhe der Teilnahmegebühr. Eine Abtretung garantiert dem Zessionar jedoch nicht die Teilnahme an den Simulationen.

23.4.1 Mit Ausnahme der unter Punkt 23.4. benannten Regelung oder einer abweichenden schriftlichen Vereinbarung mit MUN-Germany, ist der Vertrag mit seinen darin definierten Rechten und Pflichten nicht auf Dritte übertragbar.

23.5 Mit der Annahme des Vertrages stimmt der Vertragspartner ausdrücklich gem. Art. 1341-1342 des Italienischen Zivilgesetzbuches den hier genannten Artikeln der Allgemeinen Geschäftsbedingungen (12; 13; 14; 17; 18; 19; 20; 22.1; 22.2; 22.3; 23,4; 23.4.1) zu.

This document has been translated in English for informative purposes. Please, take into consideration the Italian legal info where the event will take place.

The following general terms and conditions govern the provision of services and digital content between Y.O. S.r.l. with registered office in Via Nomentana 164 – 00162 Rome, VAT/CF 17654731003 (hereinafter, “Y.O.” or MUN-Italia) and the user (hereinafter, “Contractor”), carried out through the website mun-italia.it (hereinafter, “Site”).

The general terms and conditions also apply if they are in paper form and certain steps of the purchase procedure do not take place online. In that case, the incompatible rules shall not apply.

To the extent that certain rules are mandatory or expressly referred to in these general terms and conditions, Italian law shall apply.

The general terms and conditions (including the introduction), the Purchase Order, as well as the summary of the Travel Programme and the standard information form (if applicable), according to their respective functions, form an integral and substantial part of the Contract for the supply of products and services provided by MUN-Italia and purchased via this website.

The Contract governs the characteristics, terms and conditions of use of the Products or Packages on this website and the obligations of the parties, including the payment fees.

References to articles and paragraphs, unless otherwise stated, are to articles and paragraphs of these general terms and conditions.

The Contract is concluded between Y.O. and the Contractor for itself as an adult MUNer or as a person who has the power to authorise the minor MUNer.

For the purposes of these General Terms and Conditions (and the Contract), the following terms shall have the corresponding meanings. Terms defined in the singular shall be understood to refer also to the plural and vice versa.

a. Products: services and/or digital content, which may also be an integral part of the services, that can be purchased via the Site; examples of Products are airline ticket, workshop, simulation, course, etc.

b. Package: mix of products sold in a single block;

c. Services: MUN simulations in Italy or abroad, in-person workshop, airfare, hotel, transfer shuttle, course, insurance, tutoring, MUN Platform, etc.

d. Contract: the relationship established between the Contractor and MUN-Italia and governed by: these general conditions, the Product or Package sheet, the Purchase Order, the information

privacy, insurance policy, standard information form and Travel Programme Summary (where applicable)

e. MUNer (he/she): a person who intends to make use of the Products offered by MUN-Italia on the Site; when the MUNer is under 18 years of age, the Contracting Party must necessarily be a person who has the legal guardianship of the MUNer (parent or guardian).

f. Contractor: the Consumer or other person not so qualified, even if acting as an agent of an entity or legal person, who, by concluding the Contract, binds himself or herself, or binds the entity, to the terms and conditions of the Contract;

g. Consumer: any natural person acting for purposes unrelated to any entrepreneurial, commercial, handicraft or professional activity carried out, pursuant to Legislative Decree 206/2005 and subsequent amendments and additions. (Consumer Code);

h. Consideration: the price of each Product or Package, which includes all applicable taxes and duties in Italy, unless otherwise indicated.

i. Purchase Order: e-mail confirming the purchase and summarising it.

j. Travel Programme: indicates a set of services that are not provided directly by MUN-Italia, but by another subject specialised in the tourist sector (specialised organiser) which MUN-Italia uses in the interests of and on behalf of the Contracting Party; this set may include direct or direct return flights, private transfers to and from the airport, hotel accommodation, and accessory services.

k. Force majeure: is the occurrence of an event, or the existence of a special or emergency rule, that objectively and without attributable responsibility, prevents a party from performing contractual obligations previously undertaken to the extent that the impediment is irresistible or beyond its control and/or will. Examples, which are not exhaustive, may be the events or consequences of: fires, floods and inundations, earthquakes, wars, epidemics or pandemics, state of national emergency, etc.

l. MUN Platform: an online service provided by MUN-Italy that consists of a portal, which MUNers can access via an account with an id and password to manage their profile in relation to simulations, training, calendars, tasks, position papers, and more.

3.1 If the MUNer is at least 18 years of age, he/she also assumes the status of Contractor and the obligations that apply to one shall also apply to the other, with the status of Contractor and MUNer coinciding perfectly.

3.2 If MUNer is a minor, the Contract is concluded by the parent/guardian as Contractor. The latter assumes responsibility for the fulfilment of the contractual obligations. Whenever commitments/obligations of the MUNer or recommendations addressed to him/her are stated in the Contract, it is expressly understood that the parent undertakes, and assumes responsibility for, ensuring that the minor complies with them.

The subject matter of the Contract is the supply of Products and Packages provided by MUN-Italia as well as the obligations governing the relationship with the Contractor in return for the Consideration identified, for each Product or Package, on the Site and summarised in the Purchase Order. The Contract also determines the conditions and rules for the use of the Products and Packages by the Contractor.

The details of the Products and Packages, differentiated according to the planned activities, can be found in the Product or Package tab on the dedicated pages of the Site.

5.1.1 Where a Product is referred to as a ‘course’ or a Package contains a course, it is the following rules apply in addition to the others.

5.1.2 The course consists of lessons divided into pre-recorded modules, all delivered online on demand via a dedicated e-learning platform accessed through a special section of the MUN Platform portal (https://www.mun-platform.com/home).

5.1.3 The MUNer has access to the e-learning platform only after: 1- he/she is enrolled in the MUN Platform (free enrolment included in the services); 2- MUN-Italia communicates the access data to the e-learning platform (personal id and password) by e-mail from the Contractor.

5.1.4 The course consists of digital content. As such, they are all replicable and usable on first access. For this reason, in the event of withdrawal by the consumer, the amount paid for the course will not be refunded.

5.1.5 The course is functional for the preparation of the MUN simulations and allows to deepen the soft skills of: public speaking, negotiation, team working, research methods, time management, leadership, problem solving, writing techniques. The modules included in the course are:

• Model United Nations;
• Soft Skills;
• Research & Writing Methods: Position Paper;
• International Law & Resolutions
• Intro United Nations (UN); Historical Background of the UN;
• International Relations & Geopolitics

NOTE: for didactic or updating reasons, the names of the modules may vary during the years and in the different editions of the course; they may also be replaced with similar modules or those with similar content. However, neither the purpose of the training (preparation for MUN simulations) nor its quality will vary.

5.2.1 In addition to the others, the following rules also apply to the Tutoring service.

5.2.2 Meetings with the tutor are virtual and take place via the special section of the MUN portal platform.

5.2.3 Meetings are planned in groups and are scheduled, normally on a weekly basis, in the period before the dates of the simulations. The MUNer receives an invitation from MUN Italy and can register for each meeting by filling in a form. The MUNer is required to confirm his/her attendance at the meeting at least 4 hours before the meeting. Otherwise, the meeting is not guaranteed and MUN-Italia may cancel it if at least 3 people have not registered.

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5.3.1 Where a Product is referred to as a “workshop” or a Package contains a workshops, the following rules also apply in addition to the others.

5.3.2 The Workshops are delivered in person (onsite) exclusively in group sessions at locations and times identified by MUN-Italia in relation to the number of registrations received for the sessions.

5.3.3 The Contractor who has purchased a “Workshop” Product, or a Package that includes it, will receive the calendar and locations of the scheduled sessions. This notification will be sent to the e-mail indicated at the time of purchase by a date reasonably in advance of the first available Workshop sessions. The sessions will be held, under the conditions indicated, in the cities of:

• Assisi, Cagliari, Cesena, Grosseto, Palermo, Perugia, Pisa, Reggio Calabria, Siena, Turin, Venice, only if the number of MUNer will be at least 15 for each city in the sessions scheduled for the year of reference (*Other cities may be added to this list as and when necessary; in this case, the new available venues will be communicated to the MUNer within a reasonable time for their organisation).
• Should the number of 15 MUNers not be reached, the Workshop sessions will be merged with those of Bologna, Florence, Milan, Naples, Rome, scheduled in any case. 5.3.4 NOTE: The calendars and the list of cities may be indicated provisionally, from year to year, on the pages or sheets of the Products and Packages. These details (including any additional cities) must however be confirmed by MUN-Italy by e-mail or via MUN Platform. The MUNer or the Contractor are obliged, before arranging travel to the city of the Workshop, to ask MUN-Italia for confirmation that the session will actually be held. 5.3.5 After the final scheduling of the Workshops has been confirmed, the MUNer will be able to choose the city of their choice for attendance.

5.3.6 After the choice has been made, if the MUNer cannot attend due to a serious and justified health reason, MUN-Italia will indicate, as far as possible and according to the organisation of courses and groups, an alternative venue where the missed Workshop can be made up. Such recovery is in any case not guaranteed.

The cause of the absence must be communicated by e-mail to MUN-Italia promptly and, in any case, no later than 3 days after the occurrence of the same, providing at the same time the justification for the health reason (e.g. doctor’s statement, first aid report, and the like, duly obscuring for privacy the parts detailing the illness).

5.3.7 In all cases, the MUNer will have to provide for any travel to the Workshop venue independently, bearing the full costs, which, therefore, are not included in the Fee. 5.3.8 Unforeseen Force Majeure and similar causes could delay and change the time and manner of use. Such changes could result in the planned onsite teaching coming online. Subject to these exceptions, in no other case may the MUNer request access to the Workshops in any other mode than in-presence group use.

5.3.9 The commitment of MUN-Italia is to deliver the Workshops exclusively in the dedicated venues in the manner, periods and times established according to the definitive schedule (see above). The MUNer cannot request variations or customisation of the services.

5.4 Training credits (courses, workshops, simulations)

For each course, workshop and simulation, MUN-Italia issues a certificate of attendance that acknowledges the actual teaching hours attended.

The certificate may be evaluated for the purpose of recognising training credits according to the rules of the university or high school in relation to the regulations on PCTO (so-called Alternanza scuola- lavoro). These institutions, in any case, have full autonomy and discretion as to the amount of credits to be recognised.

It is the Contractor’s responsibility to find out about recognised credits and recognition procedures from the institution with which the MUNer is registered.

The accumulation of the number of teaching hours attended (between course, workshop and simulations) may result in a higher amount of credits being awarded.

However, MUN-Italy does not guarantee whether and how many credits are recognised by the institution with which the MUNer is registered.

The special needs of MUNers with reduced mobility must be received by MUN-Italy well in advance.

5.5.1 Air flights

5.5.1.1 Where a Travel Programme is included within a Product or Package, the following rules shall also apply in addition to the others.

5.5.1.2 Return flights may be direct or with a maximum of one stopover. This may depend on circumstances beyond the control of MUN-Italy (e.g. the time required to reach the minimum number of MUNers envisaged for the group in relation to each simulation, the degree of attendance of third parties on the travel route during the reference period, cancellation or cancellation of flights, etc.).

The Contracting Party may therefore not claim any variations with respect to the assigned air ticket and accepts that the flight of the MUNer group may be either direct or with a stopover.

5.5.1.3 The specialised organiser identified by MUN-Italy for the purpose (which may be, for example, a tour operator) is in charge of purchasing the air tickets for the groups of MUNers formed from year to year by MUN-Italy in relation to the registrations received and the simulations planned.

5.5.1.4 Compared to the dates indicated on the Site or in the Contract for the flights, a tolerance of 1 or 2 days is expected on the outward date, and so on the return date. Circumstances beyond the control of MUN-Italia, such as flight crowding, strikes and other events, may result in variations. Tolerance is also in the interest of the MUNer, as it is in order to guarantee the safety of the MUNer or, in any case, the best experience of the journey, which must take place in a group with the other MUNers (in the event that not enough seats are available on the flight already planned for the group, a new flight will be found).

The Contractor accepts this forbearance.

5.5.2 Hotels

5.5.2.1 The hotels indicated on the Site (product or package pages or sheets) normally represent advantageous accommodations for MUNers in relation to the fact that they will participate in the simulations. These are hotels that, in the absence of an agreement with the US organisers of the simulations, would cost significantly more.

5.5.2.2 The hotels indicated are selected by the said organisers and, as such, cannot be changed either at the request of MUN-Italia or at the request of the Contractor.

5.5.2.3 In the event that, due to overbooking or other similar reasons, the planned hotel is changed, the accommodation will be in a different hotel with the same conditions such as hotel category (not necessarily defined in stars), location, rooms. Such a change constitutes a minor alteration and the Policyholder is therefore not entitled to any reimbursement or indemnity.

5.5.2.4 The rooms provided for the MUNer groups are quadruple rooms, each with two queen-size beds (according to the US definition – 150/160 cm * 200 cm). The MUNer will stay in the rooms with other MUNers from the group formed for the simulation. Any upgrades requested by the Contractor shall constitute an extra to the Fee. In any case, upgrades are only possible for MUNers of legal age and university students.

This is the cost incurred by MUN-Italy to enrol the MUNer in the simulations held in the USA. This cost is included in the Product or Package purchased.

Italian law punishes with imprisonment crimes concerning prostitution and pornography juveniles, even if committed abroad.

6.1 Products and Packages may be purchased via the Site by following the procedures described in this Article.

6.2 PRODUCT SHEETS and PACKAGES: Products and Packages are described within dedicated pages and sections (also referred to as fact sheets), which indicate their description, characteristics, prices and expected time of use. For all (or almost all) Products and Packages the user can choose payment in full or in instalments. In the event that the Product or Package is purchasable, the user is given the option of selecting it via the ‘subscribe’ button.

Click on ‘subscribe’ to start the purchase process.

6.3.1 PERSONAL DATA. Once the preferred Product or Package has been selected, the user initiates the phase of entering the personal data of the MUNer and/or Contractor in the form of answers to questions on a questionnaire (form) with the “start” button. Questions marked with *asterisk require a mandatory answer, without which the procedure is interrupted. The data required are: first name, surname, mobile phone, e-mail address, school or university attended, residence, tax code, place and date of birth, where applicable choice of week of participation in the simulation. The system also requires you to upload a copy of your identity document.

In the case of a MUNer attending High School (High School), the system requires the personal details of an adult parent, who will qualify as the Contractor, as well as uploading a copy of his/her identity document. The adult user is the Contractor in all cases where the Product or Package is not reserved for High Schools.

6.3.2 ACCEPTANCE OF THE GENERAL CONDITIONS AND INFORMATION: after entering your data and personal documents, you must read and accept the general conditions and privacy information, standard information form and Travel Programme summary by clicking on the dedicated button.

Payment can be made in two ways: credit card (also in instalments) or bank transfer. 6.3.3.1 (by card) When paying by card, follow the link to the card payment page. Card data entry and payment are carried out with the specialised service ‘Stripe’, which guarantees the highest security standard. It is possible to enter a discount code, if you have one. Click on the ‘pay’ button to complete the purchase and payment.

The moment of clicking on ‘pay’ corresponds to the moment of conclusion of the Contract, regardless of the timing chosen for the card payment (full or deferred). Return to the registration screen where the payment link appeared and click “send” to confirm the data entered and the acceptance of the documentation forming the Contract.

6.3.3.2 (by bank transfer) If you choose to pay by bank transfer (where applicable), make the payment using the details indicated and upload the bank transfer receipt. Click on ‘send’ to conclude the purchase procedure.

The time of payment (provided it is successful) corresponds to the time of conclusion of the Contract.

6.3.3 CONFIRMATION OF ORDER and PURCHASE CONTRACT/ORDER: once completed the purchase, if this is successful, the system gives confirmation. The Contracting Party receives, at the e-mail address indicated in the registry, the Purchase Order summarising the information relating to the Product or Package purchased. If the selection and purchase procedure is interrupted, the system will not retain the data entered or the documents loaded. The user will therefore not be able to correct any input errors, but will necessarily have to repeat the steps from the beginning.

6.3.4 FILING AND ACCESS: Each Contract/Purchase Order is filed by Y.O. S.r.l. and the Contractor, in order to obtain a copy thereof, may apply for access by sending a request to that effect (without any particular formalities) to the e-mail address info@mun-italia.it.

7.1 The Price of each Product or Package is indicated on the relevant page of the Site, as well as summarised in the Purchase Order. Subject to exceptions, the Consideration includes applicable taxes and duties. In any event, all charges, fees and taxes relating to the Products or Packages shall be borne entirely by the Contractor.

7.2 All expenses not expressly included in the Product or Package shall be borne entirely by the Contractor. These include, by way of example, those necessary to travel to the locations of the Workshops in attendance as well as those for the proper use of the digital content (e.g. normal tools such as computers, internet connection, etc.).

7.3 Payment of the Consideration shall be due upon completion of the purchase procedure as described in Article 6 or, in the case of deferred payment, the Consideration shall be paid in monthly instalments and only the first instalment shall be paid at the time of purchase.

8.1 (card) In the case of payment by credit card, the Contract is concluded when the user confirms the purchase by clicking on the ‘pay’ button on the card data entry page.

8.2 (bank transfer) In the case of payment by bank transfer, the Contract is concluded at the moment of payment, provided it is successful.

8.3 In the event that the General Terms and Conditions are received by the Contractor in paper form, the Contract shall be deemed concluded at the time MUN Italia receives the relative signed documentation (MUN Italia reserves the right to request the sending of the same by return receipt). If the Consideration is not paid within the terms established in the particular agreements with the Contractor, MUN Italia may suspend its services and terminate the Contract pursuant to Article 18.

8.4 In all cases where the user is not a Consumer, the Contract shall be concluded at the premises of of MUN-Italy.

9.1 Except for cases in which the Product consists of digital content (Course) rendered entirely and immediately to the Contractor against access on the dedicated e-learning platform, the duration of the Contract is equal to the period between the Conclusion and the last day of fruition of the activities included in the Product or in the Package (e.g.: if the product includes, in addition to the simulation in the USA, also the return trip to Italy, the last day is the day of arrival at the Italian airport).

9.2 The Contractor’s minimum obligations are: to pay the Consideration in full in the manner provided for and selected at the time of purchase; to comply with the special rules of use set out in the Contract and/or in the instructions and manuals provided by MUN-Italia; to comply with the normal civil and cohabitation rules in the case of activities in presence (workshops, simulations, travel programme, etc.).

Article 10: MUNer Commitment and Discipline

10.1 The MUNer commits itself to:

a. scrupulously follow the procedures indicated for the proper use and performance of all services included in the Products and Packages, as well as of the equipment and premises made available for all in-person activities;

b. maintain civilised, polite and contextually appropriate behaviour during all planned activities; c. Respect MUN-Italy staff and collaborators, follow their instructions during the Trip Programme and simulations, as well as MUNer colleagues and any other person involved and present during all activities;

d. not disclose to third parties the access passwords to the IT tools used for the activities; e. where the MUNer is also a Contractor, comply with all the obligations of the Contract; f. diligently observe the timetables and schedules set out in the Product or Package card

purchased, and the further instructions of MUN-Italia on the correct modalities of use. g. not consume, nor allow others to consume, alcohol or psychotropic substances of any kind or genre, particularly during each Travel Programme and each MUN simulation 10.2 Failure on the part of the MUNer to comply with the obligations described above constitutes serious

breach of contract and is grounds for immediate termination and exclusion from the planned activities.

11.1 With the exception of Force Majeure and similar causes, which force the delay or modification of the time and method of use, MUN-Italia undertakes to provide the services offered with continuity and diligence, guaranteeing the MUNer the use of the same during the periods, methods and times indicated in the Product or Package sheets/pages or in these general conditions. It is understood that, apart from those services intended by nature for the individual (e.g. insurance guarantees, simulation support materials,etc.), no other services may be used individually by the MUNer in the event that he/she does not adhere to the timetables and attend the scheduled group activities.

11.2 Anything not specifically mentioned as a service included in the Product or Package sheet is excluded and constitutes an extra, unless otherwise agreed in writing between the parties.

11.3 MUN-Italia is responsible to the Contracting Party for the proper performance of the services included in the Product or Package. Some of the services included in the Travel Package are provided by a third party such as a specialised tour operator and covered by insurance guarantees. It is the obligation of MUN-Italia to ensure that the third party fulfils its obligations within the scope of the services provided.

11.4 MUN-Italy or the specialised organiser are obliged to provide assistance if the MUNer finds himself in difficulty, in particular by providing the appropriate information regarding health services, local authorities and consular assistance.

11.5 The Contracting Party or the MUNer are obliged to notify the specialised organiser without delay, also through MUN-Italia, and in any case within 48 hours, of any lack of conformity of the services discovered during the execution of the Travel Programme. The lack of conformity shall be remedied, unless this is impossible or excessively onerous, taking into account the extent of the defect in relation to the value of the services affected by the defect.

12.1 In the cases indicated in the present article, the Consumer may withdraw from the Contract and renounce the Product or Package purchased, by sending by registered mail with return receipt to “Y.O. s.r.l., Via Nomentana 164 – 00162 Rome” the Withdrawal Form (received together with the Purchase Order) duly completed in every part or any other explicit declaration of the decision to withdraw from the contract. The right of withdrawal shall be deemed to have been exercised when the Consumer sends the registered letter.

12.2 (right of cooling-off) The consumer has a right of cooling-off and withdrawal within a period of 14 days after the conclusion of the Contract, without penalty and without giving any reasons. With regard to Packages that include a Travel Programme, if the rates displayed are significantly lower than those of competing offers, this right is excluded.

12.3 (Withdrawal after the fourteenth day) The Consumer may withdraw from the Contract at any time even after the fourteenth day. However, he shall forfeit the sum of € 500.00 or the sum corresponding to the first instalment of the purchased Product or Package, whichever is lower. This also applies in the case of payment in a lump sum/all-inclusive payment.

12.4 (Late Withdrawals) In cases where the Product is a flight or includes a Travel Programme, the Consumer shall forfeit, in addition to and in addition to the sum indicated in the preceding paragraph, the following sums by way of indemnification by MUN-Italia for further delayed withdrawals

• none in the case of cancellation up to 60 days before the departure of the outward flight; – 300 € in the event of cancellation between 60 and 30 days before departure; – 500 € from 30 to 10 days before the departure of the outward flight;
• 750 € from 10 to 5 days before the departure of the outward flight;
• 1,000 € less than 5 days before the departure of the outward flight.

Any withdrawal may be communicated in the manner set out in Article 11.1 above.

12.5 The unilateral cancellation referred to in points 12.1 to 12.4 is normally an unjustified cancellation. The insurance guarantees that may be included in the Product or Package cover the cancellation penalties set out in points 12.3 and 12.4 only in cases that fall within those insured and expressly indicated in the Guarantee Sheet.

12.6 Unilateral withdrawal without just cause by MUN-Italia entitles the customer to a refund of twice the amount of € 500.00 or the amount corresponding to the first instalment for the purchased Product or Package, whichever is lower. This also applies in the case of payment in a lump sum/all-inclusive payment.

12.7 (withdrawal of MUN-Italia justified by unforeseeable events) Provided that the Product or Package includes a Travel Programme, MUN-Italia may withdraw from the Contract prior to the start of the trip, reimbursing in full the cost corresponding to the Travel Programme, minus the value of the conference fee, and without, however, entitling the Contractor to additional compensation, if MUN-Italia is unable to carry out – or have carried out through its partners – the Travel Programme due to Force Majeure or other extraordinary circumstances (e.g. security problems such as terrorism, significant risks to human health, natural disasters, weather conditions preventing safe travel to the destination, and notifies the Contractor of such cause without undue delay prior to the start of the trip. security problems such as terrorism, significant risks to human health, natural disasters, weather conditions preventing safe travel to the destination), and notifies the Contractor of such cause without undue delay before the start of the Trip. MUN-Italia shall be entitled to retain any costs associated with the cancellation (e.g. insurance deductibles, or handling fees).

12.8 (Withdrawal by MUN-Italia justified by the failure to reach the minimum number of participants) When the number of persons enrolled in a Package is less than the minimum number established for the group of MUNers participating in the corresponding Travel Programme, i.e. 25 persons, MUN-Italia has the right to withdraw by giving notice of cancellation at least 20 days prior to the departure of the outward journey. In this case, the Contracting Party is entitled to reimbursement of the value corresponding to the Travel Package, minus the costs associated with the cancellation, but is not entitled to additional compensation.

12.8.1 In such cases where the minimum number is not reached, if a Travel Programme can be organised in a different week (in any case on dates close to each other), MUN-Italia shall communicate the possibility of such an alternative date as an alternative to cancellation. The Contracting Party is free to choose either reimbursement as per the previous paragraph or the alternative week.

12.9 In the event of withdrawal, MUN-Italia shall, as a rule, reimburse all payments received by the consumer without undue delay and, in any case, within fourteen days from the day on which it is informed of the decision to withdraw from the contract (i.e. from the day of receipt of the registered letter with return receipt).

12.10 (partial limitation of the refund) In the event that, within the period during which the Consumer may exercise the right of withdrawal, the Consumer or MUNer has already used part of the Product, the refund shall not be made in full, but shall be reduced by the value of what has actually already been used.

12.11 (total limitation to reimbursement) The right to reimbursement is completely excluded for the consumer in one or both of the following cases

• the Product has been fully supplied within the withdrawal period (e.g. the Consumer registers for and attends a Workshop starting and finishing within 14 days);
• the Product consists of a Course, i.e. digital content, and, as such, provided to the Consumer within the withdrawal period (e.g. at the time of the first access through an account on the e learning platform where the Course on Demand is uploaded).

Therefore, in such cases, withdrawal may no longer be exercised by the Consumer after the full use of the Product, even if the 14 (fourteen) day period has not expired.

12.12 Finally, the right of withdrawal under this Article (14 days and without justification) is always excluded in all cases where the Contractor does not qualify as a ‘Consumer’ under these General Terms and Conditions and Italian law.

13.1 Without prejudice to the obligations to pay any outstanding instalments, as well as the rules on withdrawals, if the Contractor wishes to give notice of withdrawal from a Product or Package including a Travel Plan for a justified reason, he shall promptly notify and document the just cause for the withdrawal.

13.1.1 Quitting for just cause can only occur in the event of:

• serious health reasons affecting the MUNer, certified by the attending or competent doctor; – other reasons described under “trip cancellation” in the Guarantee Sheet.

13.2 In the event of abandonment for just cause, the Contractor may, by means of express written notice, request reimbursement in accordance with the procedure set out in the Guarantee Sheet 13.2.2 MUN-Italia shall cooperate, as far as reasonable and possible, so that the commissioned specialised organiser, the airline company, or the insurance company recognises the requested reimbursement. In the event of reimbursement, a handling fee may be deducted.

13.2.3 MUN-Italia reserves the right in all cases to reject the claim for reimbursement if the abandonment is not justified and/or documented in accordance with this Article or the special rules contained in the Guarantee Sheet.

13.3 If the cancellation is justified and deemed proven by the insurance company, the Contracting Party shall be reimbursed the cancellation fees for the Travel Programme minus the conference fee and the costs associated with the cancellation (e.g. insurance deductibles, handling fees).

13.4 MUN-Italia reserves the right to change the insurance company, or guarantees, prior to the Travel Programme, if this results in more favourable conditions for the Policyholder and/or MUNer.

14.1 MUN-Italia reserves the right to increase the price of the Package that includes a Travel Programme in the event that specific costs increase (e.g., prices of fuel or other energy sources, level of taxes and fees on tourist services imposed by third parties, relevant exchange rates, airport taxes, etc.) and, in any case, no later than 20 days prior to departure by notifying the Contracting Party by e-mail. If the price increase exceeds 8% of the price of the Product or Package, the Contractor may terminate the contract.

On the other hand, the Contractor is entitled to a price reduction if there is a reduction in the relevant costs that is proportionate to them.

14.2 MUN-Italia reserves the right to unilaterally change the conditions, other than the price, of the Package prior to its commencement, provided that the change is of minor importance. By way of example, a change of hotel is a minor change as long as the hotel category (stars or similar) is similar and the location area is comparable.

15.1 The Contractor undertakes to respect the intellectual property rights relating to the Products, which he undertakes to use and exploit exclusively in the manner and within the limits indicated on the Site and in the Contract.

15.2 The Contracts do not result in the assignment, even partially, in any manner or form, of IP rights relating to the Products or Packages.

15.3 The Contractor undertakes not to reproduce, retransmit, transcribe, perform, represent or recite in public, communicate to the public, distribute, translate, rent, disseminate, in any manner and/or form, in whole or in part, or in any part of the world, the Products and, in particular, the lessons or digital content.

16.1 Any complaints shall be addressed to Y.O. S.r.l., at the head office at Via Nomentana 164 – 00162 Rome, or to the e-mail address info@mun-italia.it

17.1 The Contractor declares that he/she is aware and expressly accepts that, given the nature of the Products and Packages, especially those that are composed of heterogeneous activities to be used at different times and over a considerable period of time, certain modes of use may vary to a minimal and tolerable extent (e.g. change of workshop date or change from onsite to online use). In such cases, the Contractor shall not be entitled to any reimbursement or compensation.

17.2 MUN-Italia reserves the right to unilaterally change these general terms and conditions for justified reasons, which may be related to the purpose of general improvement of the Site and the services. In this case, MUN-Italia will notify the Contracting Party of the changes by means of the e-mail indicated, pointing out and justifying them. Without prejudice to the provisions of Article 14, if the changes lead to an increase in prices, the Contracting Party shall have the right to withdraw from the Contract within 10 days of the communication, with reimbursement of any amounts already paid, and not used, of the Product or Package, or parts thereof.

18.1 MUN-Italia reserves the right to immediately suspend the use of any service, as well as to disconnect (temporarily or permanently) the account of the MUNer on the MUN Platform or on the e-learning platform, without acknowledging any reimbursement or compensation, with subsequent deletion of the account, if the Contractor or the MUNer is in default of its obligations or violates any other legal requirements. Delayed payment of the instalments due under the deferred payment terms shall also be considered as non-performance.

18.1.1 MUN-Italy will send a notice to order the fulfilment or termination of the harmful conduct within 2 days

18.1.2 In the event of continued non-fulfilment, as well as in any case of non-fulfilment deemed serious by MUN-Italia in its sole judgement, the Contract shall be deemed terminated with immediate effect upon simple e-mail communication to the Contractor, with the right of MUN Italia to obtain all sums due for the Product or Package and not yet paid, as well as compensation for any further damages.

18.2 In the event of non-performance attributable to MUN-Italia, the Contracting Party may request termination with the right to a refund of the sums paid, subject to a reduction proportionate to the services hitherto enjoyed.

18.3 MUN-Italia may proceed pursuant to and in the manner set forth in the preceding paragraphs also in the event that the MUNer engages in behaviour that is disciplinarily relevant or contrary to the spirit of the MUN simulations if this may cause disturbance and inconvenience to the group of participants or to the other parties involved during all moments of the Trip Programme and group presence.

19.1 No activity included in the Products may be considered of a hazardous or risky nature.

19.2 The Contracting Party, on behalf of itself or the minor MUNer, agrees and acknowledges that MUN-Italia (Y.O.) is exempt from any liability arising from damage to persons and/or property, caused by its own behaviour or that of the MUNer, during – or in connection with – the use of the Products, especially during the activities of the Travel Programme.

19.3 Notwithstanding the insurance guarantees for the envisaged stages of the Programme and the relevant conditions, under no circumstances may MUN-Italia be held liable for injuries or damage to property which the MUNer causes to him/herself or to others during the entire Programme as a result of his/her own unlawful behaviour or behaviour that is disrespectful of the rules of discipline and/or caution, or contrary to common sense and average diligence.

19.4 The described behaviour may delay the activities planned for the group or cause inconvenience to third parties during the Travel Programme (e.g. damage to hotel rooms, disturbance of other guests in the hotel, etc.). MUN-Italia shall claim damages from the responsible MUNer or Contractor.

19.5 By accepting the Contract the Contractor declares, as a consequence and/or in addition to the above, that: the MUNer is in a suitable and adequate psycho-physical condition for all the activities envisaged in the Programme; and that the participation of the MUNer is not subject to risk factors in relation to his general state of health.

19.5.1 He/she also declares that he/she exonerates and releases MUN-Italia from all civil and criminal liability for any accidents or injuries suffered by the MUNer, for damage caused to him/herself or to third parties, and for any illnesses occurring during the performance of the proposed activities.

19.6 MUN-Italia is not liable for booking errors attributable to the Contracting Party (e.g. incorrect entry of personal data of the MUNer or traveller, and the like) or due to unavoidable and extraordinary circumstances.

20.1 (notifications by e-mail) The Contractor expressly elects a digital domicile at the e-mail address, indicated during the master data entry phase of the purchasing procedure.

Therefore, for all communications connected with or concerning the execution of the Contract, as well as in all cases in which the same should cease for any reason, MUN-Italia may, with full validity and effectiveness, notify both the e-mail address and the Contractor’s address of residence or domicile. It is the Contractor’s responsibility to check this e-mail box and to facilitate the receipt of messages (e.g. by preventing them from ending up in spam and the box from filling up, by notifying a new e-mail address if the old one is closed, etc.).

20.2 (verified mobile phone) The Policyholder, for the purpose of timely contact in the event of urgent communications, shall indicate his or her mobile phone number, corresponding to a SIM Card owned or used by him or her, at the time of registration.

The Contractor acknowledges and agrees that MUN-Italia shall in no event be liable for any delay or failure to perform its obligations due to unforeseeable circumstances or Force Majeure.

In such cases, MUN-Italia undertakes, where possible and reasonable, to enable the Contracting Party or MUNer to use the Product or Package in a different manner or at a different time (e.g. by rescheduling workshops, courses, simulations).

22.1 The Contract and the relations arising therefrom are governed by Italian law.

22.2 Without prejudice to the application of Article 66-bis of Legislative Decree No. 206/2005 with regard to cases in which the Contracting Party qualifies as a Consumer, disputes relating to the Contract (including those relating to its validity, interpretation, and performance) and to the relations deriving therefrom shall be submitted to the exclusive jurisdiction of the Court of Rome.

22.3 The Contractor has the possibility, before going to court, to make use of an alternative means of dispute resolution. For this purpose he may use the ODR service provided by the European Commission: https://webgate.ec.europa.eu/odr.

23.1 Except as provided in Article 13, no waivers or modifications of the Contract are permitted except by agreement in writing.

23.2 Any inaction or forbearance on the part of MUN-Italia with respect to any default or breach on the part of the Contractor or MUNer shall not imply any waiver or acquiescence of any right or action of which MUN-Italia is entitled under the Contract itself or under the law.

23.3 The invalidity and/or ineffectiveness of individual provisions or clauses of the Contract shall not affect the validity and effectiveness of the remaining provisions or clauses.

23.4 The Contracting Party has the right to cede the services of the Travel Programme to another traveller who meets all the conditions for its use, provided that he/she notifies MUN-Italia no later than 7 days prior to departure. The transfer may entail price increases that are necessary to adapt the services (e.g. for changing airline and insurance names, or for having to stay in a room not shared with the group of MUNers). In all cases of transfer, the Contractor shall remain jointly and severally liable with the transferee for the balance of the participation fee. In the event of an assignment, the new participant is not guaranteed participation in the simulations.

23.4.1 Subject to the preceding exception and a different written agreement with MUN-Italia, the Agreement is not assignable to third parties, nor are the rights contained therein.

23.5 By accepting the contract, the Contractor specifically and expressly approves, pursuant to and for the purposes of articles 1341 and 1342 of the Civil Code, the following articles of the general conditions: 12; 13; 14; 17; 18; 19; 20; 22.2; 22.3; 23.4; 23.4.1.

This document has been translated in English for informative purposes. Please, take into consideration the Maltese legal info where the event will take place.

The following terms and conditions govern the supply of services and digital content between Y.O. s.r.l., with head office at Via Nomentana 164, 00162 Roma, VAT number/tax code (partita iva) 17654731003 (hereinafter, “Y.O.” or MUN-Malta) and the user (hereinafter, the “Contracting Party”), made through the Internet website mun-malta.com (hereinafter, the “Website”).

The general terms and conditions apply even when they are in paper format and certain phases of the purchasing process do not take place online. In that case, the incompatible regulations do not apply.

To the extent that certain regulations are mandatory or expressly referenced in these general terms and conditions, Italian law shall be applied.

The general terms and conditions (including the recitals), the Purchase Order, and also the Travel Plan Summary and the standard information form (where applicable), based on the respective functions, form an integral and substantial part of the Contract of supply of the products and services supplied by MUN-Malta and purchased through this website.

The Contract governs the characteristics, the terms and the methods of use of the Products or Packages present on this website and the obligations of the parties, including payment of the fees.

Unless otherwise provided, the reference to articles and paragraphs indicates articles and paragraphs of these general terms and conditions.

The Contract is entered into between Y.O. s.r.l. and the Contracting Party on their own behalf, as an adult MUNer, or as the person who has the power to authorise a MUNer who is a minor.

For purposes of these general terms and conditions (and of the Contract), the terms indicated below will have the corresponding meaning. The terms defined in the singular are also intended as referring to the plural and vice versa.

a. Products: services and/or digital content, which may also form an integral part of the services, purchasable through the Website; examples of Products are a plane ticket, workshop, simulation, course, etc.

b. Package: a mix of Products sold in a single block.

c. Services: MUN simulations in Malta or overseas, in-person workshop, plane ticket, hotel, transfer shuttle, course, insurance, tutoring, MUN Platform, etc.

d. Contract: the relationship started between the Contracting Party and MUN-Malta, which is governed by: these general terms and conditions, the Product or Package data sheet, the Purchase Order, the privacy GDPR policy, the insurance policy, the standard information form and the Travel Plan Summary (where applicable)

e. MUNer (he/she): the person who intends to use the Products offered by MUN-Malta on the Website; when the MUNer is under 18 years of age, the Contracting Party shall necessarily be a person who has legal guardianship of the MUNer (parent or guardian).

f. Contracting Party: the Consumer or another person not classifiable as such, even when acting as the representative of an entity or a legal person, who, by entering into the Contract, commits themselves, or commits the entity, to bind by the terms and conditions of the Contract;

g. Consumer: any natural person who acts for purposes unconnected with any business, commercial, craft or professional activity performed, pursuant to Italian Legislative Decree no. 206/2005, as subsequently amended and supplemented (the Consumer Code).

h. Fee: the price of each Product or Package, which includes taxes and levies applicable, unless otherwise indicated.

i. Purchase Order: the e-mail that confirms and summarises the purchase made. j. Travel Plan: indicates a set of services that are not supplied directly by MUN-Malta, but rather by a party specialised in the tourism sector (specialised organiser), whose services are used by MUN Malta in the interest and on behalf of the Contracting Party; said set may comprise direct or connecting outward/return flights, private transfer from and to the airport, hotel accommodation and ancillary services.

k. Force majeure: the occurrence of an event, or the applicability of a special or emergency regulation, that prevents, objectively and without attributability, a party from satisfying contractual obligations previously accepted, to the extent to which the impediment is unavoidable or beyond that party’s control and/or intention. This includes, but is not limited to, events or the consequences of: fires, flooding and floods, earthquakes, wars, epidemics or pandemics, national state of emergency, etc.

l. MUN Platform: an online service provided by MUN-Malta that consists of a portal, to which the MUNers can log in, through an account with ID and password, in order to manage their profile in relation to simulations, training, schedules, tasks, position papers, etc.

3.1 If the MUNer is at least 18 years of age, he/she also becomes the Contracting Party and the obligations that are applied to one are also applied to the other, with complete correspondence between the position of Contracting Party and MUNer.

3.2 If the MUNer is a minor, the Contract is entered into by their parent/guardian, as the Contracting Party. The parent/guardian accepts responsibility for fulfilment of the contractual obligations. Whenever commitments/obligations of the MUNer, or recommendations intended for him/her, are indicated in the Contract, it is expressly understood that the parent undertakes to ensure, and accepts responsibility for, the minor’s compliance with them.

The subject-matter of the Contract is the supply of the Products and Packages by MUN-Malta, and also the obligations that govern the relationship between the Contracting Party in exchange for the Fee for each Product or Package identified on the Website and summarised in the Purchase Order. The Contract also establishes the terms and conditions and the rules of use of the Products and Packages by the Contracting Party.

The details of the Products and Packages, differentiated according to the planned activities, are contained on the Product or Package data sheet, on the dedicated pages of the Website.

5.1.1 When a product is called a “course”, or a Package contains a course, the following regulations are also applied, in addition to the others.

5.1.2 The course consists of lessons divided into pre-recorded modules, all provided online on demand, through the dedicated e-learning platform, which is accessed through a specific section of the MUN Platform portal (https://www.mun-platform.com/home).

5.1.3 The MUNer can only log in to the e-learning platform after: 1- registering on the MUN Platform (registration is free and included in the services); 2- MUN-Malta has communicated to the Contracting Party, via e-mail, the login data to the e-learning platform (personal ID and password).

5.1.4 The course comprises digital content. As such, it is therefore all repeatable and usable at the moment of first login. For this reason, the fee paid for the course will not be refunded if the Consumer withdraws.

5.1.5 The course is functional to preparation for the MUN simulations and allows in-depth study of the soft skills of: public speaking, negotiation, team working, research methods, time management, leadership, problem solving, writing techniques. The modules included on the course are:

• Model United Nations;
• Soft Skills;
• Research & Writing Methods: Position Paper;
• International Law & Resolutions
• Intro United Nations (UN); Historical Background of the UN;
• International Relations & Geopolitics

NB: for reasons of teaching or updates, the names of the modules might change over the years and in the different editions of the course; they may also be replaced with similar modules or ones with a similar content. However, neither the purpose of the training (preparation for MUN simulations) or the quality will change.

5.2.1 The following regulations apply to the Tutoring service, in addition to the others. 5.2.2 The meetings with the tutor are virtual and held through the specific section of the MUN platform portal.

5.2.3 They are group meetings and are usually scheduled on a weekly basis, in the period prior to the simulation dates. The MUNer receives an invitation from MUN-Malta and can register for each meeting by filling out a form. The MUNer must confirm whether they intend to attend the meeting by no later than four hours prior to it. If they do not, the meeting is not guaranteed and MUN-Malta could cancel it if at least three people have not registered for it.

5.3.1 When a product is called a “workshop”, or a Package contains a workshop, the following regulations are also applied, in addition to the others.

5.3.2 The workshops are provided in person (on-site), exclusively in group sessions, in the locations and at the times indicated by MUN-Malta, based on the number of registrations received for the sessions in question.

5.3.3 A Contracting Party who has purchased a “Workshop” Product, or a Package that includes one, will receive the schedule of the planned sessions. This communication will be sent to the e-mail indicated during the purchasing phase, within a date reasonably ahead of time with respect to the first Workshop sessions available. The sessions will be performed, under the conditions indicated, in New York City.

• If the number of 15 MUNers is not reached, the Workshop session will be held online. 5.3.4 NB. The schedules could be indicated provisionally, from year to year, on the web pages or on the data sheets of the Products and Packages. These details (including additional cities, if any) shall nonetheless be confirmed by MUN-Malta, via e-mail or through the MUN Platform. Before organising travel to the city where the Workshop is being held, the MUNer, or the Contracting Party, is required to request confirmation from MUN-Malta that the session will effectively be held.

5.3.5 After confirmation of the definitive timetable of the Workshops, the MUNer may choose the city that they prefer (if additional cities to New York City are envisaged).

5.3.6 If the MUNer is unable to attend due to a serious and justified health reason, MUN-Malta will indicate, insofar as possible, an alternative location at which to recover the missed Workshop. However, this recovery is not guaranteed.

MUN-Malta must be informed promptly of the reason for absence via e-mail and, in any case, no later than three days after it arises, simultaneously providing justification of the health reason (e.g., a doctor’s certificate, an emergency room report, and similar, duly concealing, for reasons of privacy, the parts that describe the illness).

5.3.7 The MUNer shall, in all cases, independently arrange any travel to the Workshop location, paying all the costs thereof, which are therefore not included in the Fee.

5.3.8 Intervening reasons of Force Majeure and similar could delay or change the times and methods of use. These changes could result in the planned on-site teaching being performed online. These exceptions aside, the MUNer may not, under any circumstances, request access to the Workshops in methods other than the in-person group method.

5.3.9 MUN-Malta undertakes to provide the Workshops exclusively in the specific places and in the methods, periods and at the times established in the definitive timetable (see above). The MUNer cannot request changes to or personalisation of the services.

5.4 TRAINING CREDITS (courses, workshops, simulations)

For each course, workshop and simulation, MUN-Malta issues an attendance certificate that confirms the effective hours of teaching attended.

The certificate may be assessed for purposes of recognition of the training credits, based on the rules of the MUNer’s own university or high school. These institutions have full independence and discretion over the number of credits to be recognised.

The Contracting Party has the obligation of inquiring about the credits recognised at the institution where the MUNer is registered.

The total number of teaching hours attended (divided between courses, workshops and simulations) could result in a higher number of recognised credits.

In any case, MUN-Malta does not guarantee if and how many credits are recognised by the institution at which the MUNer is enrolled.

MUN-Malta must be informed of the particular needs of a MUNer with reduced mobility with due prior notice.

5.5.1 Flights

5.5.1.1 When a Travel Plan is included in a Product or Package, the following regulations are also applied, in addition to the others.

5.5.1.2 Outward/return flights may be direct or, at most, with one connecting flight. This may depend on circumstances beyond the control of MUN-Malta (such as the time needed to reach the minimum number of MUNers envisaged for the group in relation to each simulation, the degree of use by third parties of the leg of the journey in the period concerned, cancellation of flights, etc.)

The Contracting Party therefore cannot demand changes to the plane ticket assigned and accepts that the group flight of the MUNer could be either direct or with a connecting flight. 5.5.1.3 The specialised organiser identified by MUN-Malta for this purpose (which may be a tour operator, for example) is responsible for purchasing the plane tickets for the MUNer groups formed from year to year by MUN-Malta, in relation to the registrations received and the planned simulations.

5.5.1.4 With respect to the dates indicated for flights on the Website or in the Contract, a tolerance of one or two days is envisaged on the outward date, and thus also on the return date. External circumstances beyond the control of MUN-Malta, such as overbooked flights, strikes and other events, could result in changes. This tolerance is also in the interest of the MUNer, since it guarantees his/her safety or, in any case, the best travel experience, which must take place in a group with the other MUNers (in the event of insufficient seats being available for the group on the flight already planned, a new flight will be organised).

The Contracting Party accepts this tolerance.

5.5.2 Hotel

5.5.2.1 The hotels indicated on the Website (pages or data sheets of the Products or Packages), are usually advantageous accommodation for the MUNers, in relation to their participation in the simulations. They are, in fact, hotels that, in the absence of special agreements with the US organisers of the simulations, would have a considerably higher cost.

5.5.2.2 The hotels indicated are selected by said organisers and, as such, cannot be changed on request of either MUN-Malta or the Contracting Party.

5.5.2.3 If the planned hotel is changed, due to overbooking or for other similar reasons, the accommodation will be arranged in a different hotel that is equivalent in terms of the hotel category (not necessarily established by the number of stars), the location and rooms. This is a minor change and the Contracting Party is therefore not entitled to any refund or compensation.

5.5.2.4 The rooms planned for the MUNer groups are family rooms, each with two queen-size beds (according to the US definition – 150/160 cm * 200 cm). The MUNer will stay in the rooms with the other MUNers in the group formed for the simulation. Any upgrades requested by the Contracting Party constitute an extra with respect to the Fee. In any case, upgrades are only possible for adult MUNers and university students.

This is the cost sustained by MUN-Malta to register the MUNer for the simulations held in the USA. This cost is included in the Product or in the Package purchased.

Italian law punishes crimes relating to prostitution and child pornography with a custodial sentence, even when committed abroad.

6.1 The Products and Packages can be purchased through the Website, following the procedures described in this article.

6.2 PRODUCT and PACKAGE DATA SHEET: the Products and Packages are described on the dedicated pages and in the dedicated sections (also called data sheets), which provide a description and indicate the characteristics, prices and planned times for use. The user can choose to pay in full or in instalments for all (or almost all) of the Products and Packages. If a Product or Package is purchasable, it can be selected using the “apply now” button.

Click on “apply now” to start the purchasing procedure.

6.3.1 PERSONAL DETAILS. Once the chosen Product or Package has been selected, the user presses the “start” button to start the phase of entry of the personal details of the MUNer and/or the Contracting Party, in the form of answers to questions on a questionnaire (form). The questions marked with an *asterisk are mandatory and it is not possible to continue the procedure if they are not answered. The mandatory data is: first name, surname, mobile telephone number, e-mail, school or university attended, residence, tax code, place and date of birth, choice of the week in which to attend the simulation (where applicable). The system also requests uploading of a copy of the user’s identity document.

In the case of a MUNer who attends high school, the system requests the personal details of an adult parent, who will be classified as the Contracting Party, and also uploading of that person’s identity document. An adult user is the Contracting Party in all cases in which the Product or Package is not reserved to high schools.

6.3.2 ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS and the INFORMATION DOCUMENTS: after entering the personal details and documents, it is mandatory to read and accept the general terms and conditions and the privacy policy, the standard information form and the Travel Plan Summary, by clicking on the relative button.

The user then proceeds with payment by choosing one of two methods: credit card (also in instalments) or bank credit transfer.

6.3.3.1 (by credit card) Follow the link to the dedicated page for payment with a credit card. Entry of the card data and payment are made through the specialised “Stripe” service, which guarantees the highest standard of security. Anyone who possesses a discount code can enter it. Click on “subscribe/pay” to make the purchase and the payment.

The moment of entry into the Contract coincides with the moment of clicking on “subscribe/pay”, regardless of the timing chosen for payment by card (in full or in instalments). Return to the registration screen on which the payment link is displayed and click on “accept and conclude” to confirm the data entered and acceptance of the documentation forming the Contract. 6.3.3.2 (by bank credit transfer) If payment by bank credit transfer (where envisaged) is chosen, make the payment using the data indicated and upload the payment receipt. Click on “submit” to complete the purchasing procedure.

The moment of payment (provided it is concluded successfully) coincides with the moment of entry into the Contract.

6.3.4 ORDER CONFIRMATION and CONFIRMATION OF THE CONTRACT/PURCHASE ORDER: once the purchasing procedure has been completed, and provided it is successful, the system gives confirmation. The Contracting Party receives the Purchase Order, which summarises the information on the Product or Package purchased, at the e-mail address indicated in the personal details. If the selection and purchase procedure is interrupted, the system will not store the data entered or the documents uploaded. The user therefore cannot correct any errors in entry, but must necessarily repeat the steps from the beginning.

6.3.5 ARCHIVING AND ACCESS: Each Contract/Purchase Order is archived by Y.O. s.r.l and the Contracting Party, in order to obtain a copy of it, may submit a request for access, sending this request (without any particular formalities) to the e-mail address info@mun-malta.com.

7.1 The Fee for each Product or Package is indicated on the relative page of the Website, and also summarised in the purchasing phase and in the Purchase Order. Unless otherwise indicated, the Fee includes applicable taxes and levies. In any case, the expenses, taxes and levies relating to the Products or to the Packages are to be paid entirely by the Contracting Party.

7.2 All expenses not expressly included in the Product or Package are also to be paid entirely by the Contracting Party. These include, but are not limited to, those necessary to travel to the location of in-person Workshops and also in order to use the digital content (e.g. normal tools such as computers, Internet connection, etc.) correctly.

7.3 Payment of the Fee is due at the moment when the purchasing procedure is completed, as described in article 6 or, in the case of payment in instalments, the Fee is paid in monthly instalments and only the first instalment must be paid at the moment of purchase.

8.1 (credit card) In the case of payment by credit card, entry into the Contract coincides with the moment when the user confirms the purchase by clicking on the “pay” button on the page for entry of credit card details entry.

8.2 (bank credit transfer) In the case of payment by bank credit transfer, entry into the Contract coincides with the moment when payment is made, provided it is successful.

8.3 In the event that the general terms and conditions are received by the Contracting Party in paper form, entry into the Contract coincides with the moment when MUN-Malta receives the relative signed documentation (MUN-Malta reserves the right to ask for it to be sent by registered letter with acknowledgement of receipt). If the Fee is not paid within the times established in the specific agreements with the Contracting Party, MUN-Malta may suspend its services and terminate the Contract pursuant to article 18.

8.4 In all cases in which the user is not a Consumer, the Contract is intended as entered into at the head office of MUN-Malta.

9.1 Other than in cases in which the Product consists of digital content (Course) provided entirely and immediately to the Contracting Party after logging in to the dedicated e-learning platform, the validity period of the Contract is equal to the period between entry into it and the last day of use of the activities included in the Product or in the Package (e.g.: if the product, in addition to the simulation in the USA, also includes the return journey to Malta, the last day is the day of arrival at the airport in Malta).

9.2 The minimum obligations of the Contracting Party are: full payment of the Fee in the methods envisaged and selected during the purchasing phase; compliance with the specific rules of use envisaged by the Contract and/or by the instructions and manuals provided by MUN-Malta; compliance with the rules of civil coexistence in the case of in-person activities (workshops, simulations, Travel Plan, etc.).

10.1 The MUNer undertakes to:

a. strictly follow the procedures indicated for the correct use and performance of all the services included in the Products and in the Packages, and also of the capital goods and premises made available for all the in-person activities;

b. behave in a civilised and polite manner that is suited to the context during all the planned activities;

c. behave respectfully towards the staff and collaborators of MUN-Malta, following their instructions during the Travel Plan and the simulations, and also towards their MUNer colleagues and any other person involved and present during all the activities;

d. not to disclose the login password to the IT tools used for the activities to third parties; e. if the MUNer is also the Contracting Party, comply with all the obligations of the Contract; f. diligently comply with the schedules and timetables envisaged on the data sheet of the Product

or Package purchased, and with the further instructions provided by MUN-Malta on the correct methods of use.

g. not to consume, or have others consume, alcohol or psychotropic drugs of any type or kind, particularly during every Travel Plan and every MUN simulation

10.2 The MUNer’s non-compliance with the obligations described here above constitutes a serious breach of contract and is a cause of termination and immediate exclusion from the planned activities.

11.1 Except in cases of Force Majeure or similar, which force a delay or change in the times and methods of use, MUN-Malta undertakes to provide the services offered continuously and diligently, guaranteeing the MUNer use of them in the periods, methods and times indicated on the data sheets/pages of the Products or Packages or in these general terms and conditions. It is understood that, other than those services that, by their very nature, are intended for the individual (such as insurance coverage, supporting materials of the simulation, etc.), no other service may be used individually by a MUNer who does not comply with the envisaged timetables and attendance of group activities.

11.2 Anything not specifically indicated as an included service on the Product or Package data sheet is excluded and considered to be an extra, unless otherwise agreed in writing by the parties.

11.3 MUN-Malta is liable to the Contracting Party for correct performance of the services included in the Product or in the Package. Several of the services included in the Travel Plan are supplied by a third party, as a specialised tour operator, and covered by insurance policies. MUN-Malta undertakes to ensure that outside parties satisfy their obligations as part of the services supplied.

11.4 MUN-Malta or the specialised organiser are required to provide assistance if the MUNer encounters problems, providing, in particular, appropriate information on healthcare services, the local authorities and consular assistance.

11.5 The Contracting Party or the MUNer are required immediately to inform the specialised organiser, also through MUN-Malta, and within 48 hours in all cases, of any nonconformities of the services encountered during performance of the Travel Plan. The nonconformity is rectified, unless this is impossible or excessively onerous, considering the extent of the problem in relation to the value of the services affected by it.

12.1 In the cases indicated in this article, the Consumer may withdraw from the Contract and forgo the Product or Package purchased, by sending the Withdrawal Form (received together with the Purchase Order), duly filled out in all parts, or any other specific declaration of the decision to withdraw from the Contract, via registered letter with acknowledgement of receipt to “Y.O. s.r.l., Via Nomentana 164 – 00162 Rome”. The right of withdrawal is considered to be exercised by sending of the registered letter by the Consumer.

12.2 (right of reconsideration) The Consumer has the right to reconsider and to withdraw within a period of 14 days from entry into the Contract, without penalties and without providing justification of any kind.

12.3 (withdrawal after the fourteenth day) The Consumer has the right to withdraw from the Contract at any time, even after the fourteenth day. However, they will lose the sum of € 500.00 or the sum corresponding with the first instalment on the Product or Package, if lower. This also applies in the case of payment in a single instalment/payment in full immediately.

12.4 (late withdrawals) In cases in which the Product is a flight or includes a Travel Plan, the Consumer will also lose, in addition to the sum indicated in the previous paragraph, the following sums by way of compensation of MUN-Malta for the further delayed withdrawals:

• none in the case of withdrawal up to 60 days prior to the date of departure of the outward flight; – € 300 in the case of withdrawal between 60 and 30 days prior to the date of departure of the outward flight;
• € 500 between 30 and 10 days prior to the date of departure of the outward flight;
• € 750 between 10 and 5 days prior to the date of departure of the outward flight;
• € 1,000 within less than 5 days prior to the date of departure of the outward flight. Each withdrawal can be communicated using the methods indicated in article 11.1 above.

12.5 The unilateral withdrawal referred to in points 12.1 to 12.4 is normally an unjustified withdrawal.

12.6 Unilateral withdrawal without just cause of MUN-Malta gives the right to a refund equal to double € 500.00 or double the sum corresponding with the first instalment on the Product or Package, if lower. This also applies in the case of payment in a single instalment/payment in full immediately.

12.7 (withdrawal of MUN-Malta justified by unforeseeable events) Provided that the Product or Package includes a Travel Plan, MUN-Malta may withdraw from the Contract before the journey starts, refunding in full the cost of the Travel Plan, minus the value of the conference fee, and without entitling the Contracting Party to receive any further compensation, in the event that MUN-Malta is unable to perform the Travel Plan, or have it performed through its partners, due to circumstances of Force Majeure or other extraordinary circumstances (e.g., security problems such as terrorism, significant risks for human health, natural catastrophes, weather conditions that prevent safe travel to the destination), and provided that it notifies the Contracting Party of this cause without undue delay before the journey starts. MUN-Malta has the right to withhold any expenses associated with withdrawal (such as insurance deductibles, or procedure management expenses).

12.8 (withdrawal of MUN-Malta justified by failure to reach the minimum number of participants) When the number of people registered for a Package is lower than the minimum established for the MUNer group participating in the corresponding Travel Plan, namely 25 people, MUN-Malta has the right to withdraw and notifies cancellation at least 20 days prior to the departure date of the outward journey. In that case, the Contracting Party has the right to a refund of the corresponding value of the Travel Plan, minus the expenses associated with withdrawal, but does not have the right to receive additional compensation.

12.8.1 In cases in which the minimum number is not reached, if a Travel Plan can be organised in a different week (on close dates, in any case), MUN-Malta will indicate the possibility of that different date as an alternative to withdrawal. The Contracting Party is free to choose between the refund as per the previous paragraph or the alternative week.

12.9 In the case of withdrawal, MUN-Malta normally refunds all payments received from the Consumer without undue delay and, in any case, within fourteen days from the day on which it is informed of the decision to withdraw from the Contract (or from the day of receipt of the registered letter with acknowledgement of receipt).

12.10 (partial limitation of the refund) In the event that, during the period in which the Consumer can exercise the right of withdrawal, the Consumer or the MUNer has already used part of the

Product, the refund will not be made in full and the value corresponding with the part actually used will be deducted.

12.11 (total limitation of the refund) The right to a refund is entirely excluded for the Consumer in one or both of the following cases:

• the Product has been provided in full within the withdrawal period (e.g., the Consumer registers for and participates in a Workshop that starts and ends within 14 days);
• the Product consists of a Course, or digital content, and, as such, is provided to the Consumer within the withdrawal period (e.g., at the moment of first login through the account to the e learning platform on which the on-demand Course is available).

Therefore, in these cases, the Consumer can no longer exercise the right of withdrawal after full use of the Product, even though the 14-day (fourteen-day) period has not passed.

12.12 The right of withdrawal according to this article (14 days and without justification) is also always excluded if the Contracting Party, according to these general terms and conditions and the Italian law, cannot be classified as a “Consumer”.

13.1 Without prejudice to the obligations of payment of unpaid instalments, and also to the rules on withdrawal, a Contracting Party who intends to communicate withdrawal from a Product or from a Package that include a Travel Plan, for a justified reason, is required promptly to communicate and document the just cause for abandonment.

13.1.1 Abandonment for just cause may only take place in the case of:

• serious health reasons of the MUNer, certified by their own or another doctor; – the other reasons described in the “journey cancellation” part on the Guarantee Sheet.

13.2 In the case of abandonment for just cause, the Contracting Party may, through an express written communication, request a refund on the basis of the procedure indicated on the Guarantee Sheet.

13.2.2 MUN-Malta will cooperate, insofar as reasonable and possible, to ensure that the specialised organiser, the airline or the insurance company recognise the requested refund. In the case of a refund, a sum may be withheld for management expenses.

13.2.3 MUN-Malta reserves the right, in any case, to reject the request for a refund, if abandonment is not justified and/or documented in accordance with this article or with the special terms and conditions indicated on the Guarantee Sheet.

13.3 If the withdrawal is justified and considered by the insurance company to be demonstrated, the Contracting Party will obtain a refund of the cancellation penalties of the Travel Plan, minus the conference fee expenses and the expenses associated with withdrawal (such as insurance deductibles, procedure management expenses).

13.4 MUN-Malta reserves the right to change the insurance company, or the insurance policies, before the Travel Plan starts, if this results in more favourable conditions for the Contracting Party and/or for the MUNer.

14.1 MUN-Malta reserves the right to increase the price of a Package that includes a Travel Plan in the event that specific costs increase (such as the prices of fuel or other sources of energy, the level of taxes and levies on tourist services imposed by third parties, relevant exchange rates, airport taxes, etc.) and, in any case, no later than 20 days prior to departure, informing the Contracting Party of this via e-mail. The Consumer may terminate the Contract if the price increase is higher than 8% of the price of the Product or the Package.

In contrast, the Contracting Party has the right to a price reduction if there is a decrease in the pertinent costs, and proportionate to this.

14.2 MUN-Malta reserves the right unilaterally to alter the terms and conditions of the Package before it starts, other than the price, provided that this is a minor change. By way of example, a change in hotel is considered to be a minor change, provided that the hotel category (stars or similar) and the location are similar.

15.1 The Contracting Party undertakes to observe the intellectual property rights on the Products and to use them exclusively with the methods and within the limits indicated on the Website and in the Contract.

15.2 The Contracts do not result, even partially, in any way or form, in transfer of the IP rights on the Products or the Packages.

15.3 The Contracting Party undertakes not to reproduce, retransmit, transcribe, perform, represent or perform in public, communicate to the public, distribute, translate, hire out, disclose, in any way and/or form, in full or in part, in any part of the world, the Products and, in particular, the lessons or the digital content.

16.1 Any complaints must be addressed the e-mail address info@mun-malta.com.

17.1 The Contracting Party represents that they are aware of and expressly accept that, given the nature of the Products and the Packages, especially those formed of heterogeneous activities to be used at different moments and over a considerable period of time, said methods of use may vary to a minimal and tolerable extent (such as a change in the date of the workshop or a change from on site to online use). In these cases, the Contracting Party is not entitled to receive any refund or compensation.

17.2 MUN-Malta reserves the right unilaterally to change these general terms and conditions for justified reasons, which may be linked to purposes of general improvement of the Website and the services. In that case, MUN-Malta will notify the Contracting Party of the changes via the e-mail indicated, describing and justifying them. Without prejudice to what is envisaged in article 14, where the changes result in a price increase, the Contracting Party will have the right to withdraw from the Contract within 10 days from communication, with a refund of any sum already paid, and not used, for the Product or the Package, or parts thereof.

18.1 MUN-Malta reserves the right immediately to suspend use of any service, and also to disconnect the MUNer’s account on the MUN Platform or on the e-learning platform (provisionally or definitively), without recognition of any refund or compensation, with subsequent cancellation of the account as a consequence, if the Contracting Party or the MUNer fail to satisfy the obligations accepted or breach any laws. Late payment of the instalments due is also considered to be non compliance.

18.1.1 MUN-Malta will send a communication to demand compliance or cessation of the harmful conduct within two days.

18.1.2 If non-compliance continues, and also in any case of non-compliance considered to be serious by MUN-Malta, at its own exclusive discretion, the Contract will be intended as terminated with immediate effect, by sending of a simple e-mail notice to the Contracting Party, with MUN-Malta having the right to obtain the sums due for the Product or Package and still unpaid, in addition to compensation of further damages.

18.2 In the case of non-compliance attributable to MUN-Malta, the Contracting Party may request termination, with the right to refunding of the sums paid, with a proportionate reduction for any services used up until that time.

18.3 MUN-Malta may also proceed in accordance with and in the manners indicated in the previous paragraphs if the MUNer behaves in a manner that is unacceptable from a disciplinary viewpoint or that is contrary to the spirit of the MUN simulations, when such behaviour could cause disturbance or discomfort to the group of participants or to the other parties involved, at any time during the Travel Plan and during presence in the group.

19.1 No activity included in the Products can be considered as hazardous or risky in nature.

19.2 The Contracting Party, for themselves or for the minor MUNer, agrees and acknowledges that MUN-Malta is exempt from any liability resulting from damage to people and/or property, caused by their own or the MUNer’s conduct during, or in relation to, use of the Products, particularly during the Travel Plan activities.

19.3 Without prejudice to the insurance coverage for the envisaged phases of the Travel Plan, and the relative terms and conditions, MUN-Malta shall not, under any circumstances, be held liable for injuries or damage to property that is caused, during the entire Plan, by the MUNer to themselves or to others, as a result of conduct that is unlawful or in contrast with the disciplinary and/or precautionary rules, or contrary to common sense and ordinary diligence.

19.4 The conduct described could cause a delay in the activities planned for the group or create discomfort for third parties during the Travel Plan (e.g.: damage to hotel rooms, disturbance of other hotel guests, etc.). MUN-Malta will claim compensation from the MUNer responsible or from the Contracting Party for the damaging consequences of the damage caused.

19.5 By accepting the Contract, the Contracting Party represents, as a consequence of and/or in addition to the above, that: the MUNer is in suitable physical and mental conditions appropriate to all the planned activities of the Plan; and that participation of the MUNer is not subject to risk factors in relation to their general state of health.

19.5.1 The Contracting Party also represents that they exempt and hold MUN-Malta harmless from any civil and criminal liability for any accidents or injuries suffered by the MUNer, for damages caused to themselves and to third parties, and for illnesses that occur during performance of the proposed activities.

19.6 MUN-Malta is not liable for any booking errors attributable to the Contracting Party (e.g.: entry of incorrect personal details of the MUNer or the traveller, and similar) or due to unavoidable and extraordinary circumstances.

20.1 (notices via e-mail) The Contracting Party expressly elects digital domicile at the e-mail address indicated during entry of the personal details during the purchasing procedure.

Therefore, for all communications relating to or connected with performance of the Contract, and also in all cases in which it ceases for any reason, MUN-Malta may, with full validity and efficacy, send notice both to the Contracting Party’s e-mail address and to their address of residence or domicile. The Contracting Party has the obligation of checking said e-mailbox and facilitating receipt of the messages (such as preventing them from ending up in the spam box or the e-mailbox being too full, and notifying a new e-mail address if the old one is closed, etc.).

20.2 (verified mobile telephone) For purposes of prompt contact for urgent communications, the Contracting Party indicates their own mobile telephone number during the phase of entry of personal details, corresponding with a SIM Card owned or used by them.

The Contracting Party agrees and accepts that MUN-Malta cannot be considerable liable, under any circumstances, for late fulfilment or non-fulfilment of its obligations as a result of unforeseeable circumstances or Force Majeure.

In these cases, MUN-Malta undertakes, where possible and reasonable, to allow the Contracting Party or the MUNer to use the Product or the Package with different methods or times (such as rescheduling of workshops, courses, simulations).

22.1 According to Articles 3 par. 1 and 6 par. 2 of Regulation (CE) n. 593/2008 on the law applicable to contractual obligations (Rome I), the whole Contract and the relationships resulting from it are governed by Italian law.

22.2 Without prejudice to application of the Italian Legislative Decree no. 206/2005 (the Consumer Code) with regard to cases in which the Contracting Party can be classified as a Consumer, the Court of Rome has sole jurisdiction for disputes relating to the Contract (including those over its validity, interpretation and fulfilment) and to the relationships resulting from it.

22.3 Before taking legal action, the Contracting Party may use an alternative means of settlement of disputes. For this purpose, it is possible to use the ODR service provided by the European Commission: https://webgate.ec.europa.eu/odr.

23.1 Without prejudice to the provisions of article 13, derogations from or changes to the Contract are only permitted if they are in the form of a written agreement.

23.2 Any failure to act or tolerance of MUN-Malta with respect to non-compliance or breaches of contract by the Contracting Party or by the MUNer does not imply waiver or acquiescence with regard to any right held or action that may be taken by MUN-Malta according to the Contract itself or by law.

23.3 The invalidity and/or inefficacy of individual provisions or clauses of the Contract does not prejudice the validity and efficacy of the remaining provisions or clauses.

23.4 The Contracting Party has the right to transfer the services referred to in the Travel Plan to another traveller who satisfies all the conditions for use thereof, provided that they inform MUN Malta within seven days prior to departure. The transfer may result in price increases that are necessary to adapt the services (such as the change in name at the airline and insurance company, or in order to stay in a room not shared with the group of MUNers). In any case of transfer, the Contracting Party remains jointly and severally liable with the transferee for payment of the participation fee. In the case of transfer, the new participant’s participation is nonetheless not guaranteed.

23.4.1 Without prejudice to the previous exception and unless otherwise agreed in writing with MUN Malta, the Contract is not transferable to third parties, nor are the rights contained therein.

23.5 By accepting the Contract, the Contracting Party specifically and expressly approves, pursuant to and in accordance with Articles 1341 and 1342 of the Italian Civil Code, the following articles of the general terms and conditions: 12; 13; 14; 17; 18; 19; 20; 22.1; 22.2; 22.3; 23.4; 23.4.1.

This document has been translated in English for informative purposes. Please, take into consideration the French legal info where the event will take place.

The following terms and conditions govern the provision of services and digital content between Y.O. S.r.l. with its registered office in Via Nomentana 164, 00162 Roma, VAT number/tax identification number (partita iva) 17654731003 (hereinafter referred to as MUN-France) and the user (hereinafter referred to as the “Contractor”), carried out through the mun-france.fr website (hereinafter referred to as the “Site”).

The general terms and conditions also apply when they are on paper and certain phases of the purchasing procedure do not take place online. In this case, the incompatible rules do not apply.

Where certain rules are mandatory or are expressly referred to in these general terms and conditions, Italian law shall apply.

The General Terms and Conditions (including the preamble), the Purchase Order, as well as the Travel Programme Summary and the Standardised Information Form (if applicable), according to their respective functions, form an integral and essential part of the Contract for the supply of products and services provided by MUN-France and purchased on this website.

The Contract governs the characteristics, terms and conditions of use of the Products or Packages available on this website and the obligations of the parties, including payment charges.

All references to articles and paragraphs, unless otherwise stated, refer to articles and paragraphs of these general terms and conditions.

The contract is concluded between Y.O. s.r.l. and the Contractor for himself/herself as a MUNer of legal age, or

as the person with the power to authorise the MUNer minor.

For the purposes of these General Terms and Conditions (and the Contract), the terms indicated below shall have the corresponding meaning. Terms defined in the singular shall be deemed to include the plural and vice versa.

a. Products: services and/or digital content, which may also form an integral part of the services, which can be purchased on the Site; examples of Products are airline tickets, workshops, simulations, courses, etc.

b. Package: an assortment of Products sold in a single block;

c. Services: MUN simulations in France or abroad, in-person workshop, plane ticket, hotel, shuttle transfer, courses, insurance, tutoring, MUN Platform, etc.

d. Contract: the relationship established between the Contractor and MUN-France and governed by: these terms and conditions, the Product or Package sheet, the Purchase Order, the privacy policy, the insurance policy, the standardised information form and the Travel Programme Summary (where applicable).

e. MUNer (he/she): person intending to use the Products offered by MUN-France on the Site; when the MUNer is under the age of 18, the Contractor must necessarily be a person with legal production of the MUNer (parent or guardian).

f. Contractor: the Consumer or other person who cannot be so qualified, even when acting as an intermediary for an entity or legal person, who, by entering into the Contract, commits himself or herself, or the entity, to the terms of the Contract;

g. Consumer: any natural person acting for purposes unrelated to any business, trade, craft or profession that may be carried out, in accordance with Legislative Decree no. 206/2005 and subsequent amendments and supplements (Consumer Code – Italian law);

h. Consideration: price of each Product or Package, including applicable taxes, unless otherwise indicated.

i. Purchase Order: e-mail confirming and summarising the purchase.

j. Travel Programme: indicates a package of services not provided directly by MUN-France, but by another party specialised in the tourism sector (specialised organiser) which MUN France uses in the interest and on behalf of the Contractor; such a package may include direct or stopover return flights, private transfers to and from the airport, hotel accommodation and ancillary services.

k. Force majeure: this refers to the occurrence of an event, or the force of a special rule or emergency, which objectively and without imputability prevents a subject from performing the obligations previously contracted insofar as the impediment is irresistible or beyond its control and will. Examples, which are not exhaustive, include the following events or consequences: fires, floods, alluvium, earthquakes, wars, epidemics or pandemics, national state of emergency, etc.

l. MUN Platform: online service provided by MUN-France consisting of a portal to which MUNers can access, via an account with a login and password, in order to manage their profile in relation to simulations, training, calendars, tasks, position papers, and so on.

3.1 If the MUNer is at least 18 years old, he/she also assumes the status of Contractor and the obligations that apply to one also apply to the other, with full coincidence of the status of Contractor and MUNer.

3.2 If the MUNer is a minor, the contract is concluded by the parent/guardian as the Contractor. The latter assumes responsibility for the performance of the contractual obligations. Whenever the Contract contains a reference to the commitments/obligations of the MUNer, or recommendations are addressed to him/her, it is expressly understood that the parent undertakes, and assumes responsibility, for the minor’s compliance with them.

The purpose of the Contract is the supply of Products and Packages by MUN-France and the obligations governing the relationship with the Contractor in relation to the Consideration defined, for each Product or Package, on the Site and summarised in the Purchase Order. The Contract also sets out the conditions and rules for the use of Products and Packages by the Contractor.

Details of the Products and Packages, differentiated according to the activities planned, are contained in the Product or Package sheet on the relevant pages of the Site.

5.1.1 When a Product is referred to as a “course” or a Package contains a course, the following rules apply

The following also apply, in addition to the others.

5.1.2 The course is made up of lessons divided into pre-recorded modules, all delivered online on demand via the dedicated e-learning platform, accessible from an appropriate section of the MUN Platform portal (https://www.mun-platform.com/home).

5.1.3 The MUNer has access to the e-learning platform only after: 1 – registering on the MUN Platform (registration is free and included in the services) 2 – MUN-France sends the Contractor’s e mail address access data to the e-learning platform (personal login and password).

5.1.4 The Course consists of digital content. As such, they are all reproducible and available at the time of first access. For this reason, in the event of withdrawal by the Consumer, the consideration paid for the Course will not be returned.

5.1.5 The course is designed to prepare students for the MUN simulations and to develop the soft skills of public speaking, negotiation, team working, research methods, time management, leadership, problem solving and writing techniques. The modules included in the course are :

• Model United Nations ;
• Soft Skills ;
• Research & Writing Methods : Position Paper ;
• International Law & Resolutions;
• Intro United Nations (UN); Historical Background of the UN;
• Internal Relations & Geopolitics.

NOTE: for didactic or updating reasons, the names of the modules may change over the years and between editions of the course; they may also be replaced by similar modules or modules with similar content. However, the aim of the training (preparation for MUN simulations) and its quality will not change.

5.2.1 The following rules also apply to the Tutoring service, in addition to the others. 5.2.2 Interviews with the tutor are virtual and take place via the appropriate section of the MUN platform portal.

5.2.3 Interviews are scheduled by group, generally on a weekly basis, in the period preceding the dates of the simulations. The MUNer receives an invitation from MUN-France and can register for each interview by filling in a form. The MUNer must confirm his or her participation in the interview at least 4 hours before it takes place. If not, the interview is not guaranteed and MUN

France may cancel it if at least 3 people have not registered.

5.3.1 Where a Product is referred to as a “workshop” or a Package contains a workshop, the following rules apply

The following also apply, in addition to the others.

5.3.2 Workshops are given in person (on site) exclusively within group sessions at locations and times set by MUN-France on the basis of the number of registrations received for the said sessions.

5.3.3 The Contractor who has purchased a “Workshop” Product or a Package containing it will receive the timetable and locations of the planned sessions. Such communication will take place at the e-mail address indicated at the time of purchase in reasonable advance of the first available Workshop sessions. The sessions will take place, under the conditions indicated, in New York City.

• If the number of 15 MUNers is not reached, the Workshop sessions will be held online. 5.3.4 NOTE. Calendars may be indicated provisionally, from one year to the next, on the pages or sheets of the Products and Packages. These details (including any additional cities) must in any case be confirmed by MUN-France by e-mail or via the MUN Platform. The MUNer, or the Contractor, is obliged, prior to organising travel to the Workshop city, to request confirmation from MUN-France that the session will actually take place.

5.3.5 Following confirmation of the definitive schedule for the Workshops, MUNers will be able to choose the

city he prefers to participate (if additional cities beyond Paris are planned).

5.3.6 In the event that the MUNer is unable to attend due to a serious and justified health reason, MUN- France will indicate, as far as possible and depending on the organisation of the courses and groups, an alternative location where the lost Workshop can be made up. In any case, the said catch-up is not guaranteed.

The reason for the absence must be communicated to MUN-France immediately by e-mail and, in any case, no later than three days after its occurrence, together with the justification for the health reason (e.g. doctor’s statement, first aid report, etc., duly omitting the parts concerning the illness for reasons of confidentiality).

5.3.7 In any case, the MUNer will have to travel to the Workshop venue independently if necessary and will have to bear all the costs, which are therefore not included in the Consideration.

5.3.8 Cases of Force Majeure and the like may delay and modify the deadlines and methods of delivery. Such modifications could result in the online delivery of the teaching planned on site. Apart from the aforementioned exceptions, the MUNer may not under any circumstances request access to the Workshops by means other than face-to-face group instruction.

5.3.9 MUN-France’s commitment is to provide the Workshops exclusively within the dedicated sites according to the methods, periods and times established on the basis of the definitive programme (see above). MUNer may not request variations or personalisation of services.

5.4 Training credits (courses, workshops, simulations)

For each course, workshop and simulation, MUN-France issues a certificate of attendance which certifies the hours of teaching actually attended.

The attestation may be assessed for the purposes of recognition of training credits on the basis of the rules of the university or secondary school. In any case, these institutions enjoy complete autonomy and discretion regarding the number of credits that may be recognised. The Contractor is required to obtain information on recognised credits and on the procedures for recognition by the institution where the MUNer is registered.

The accumulation of teaching hours attended (between courses, workshops and simulations) can result in a greater number of credits being recognised.

In any case, MUN-France does not guarantee whether or how many credits are recognised by the institution.

with which the MUNer is registered.

The special needs of the MUNer with reduced mobility must be communicated to MUN-France. sufficiently in advance.

5.5.1 Air flights

5.5.1.1 Where a Travel Programme is included in a Product or Package, the following rules also apply, in addition to the others.

5.5.1.2 Return flights may be direct or with a maximum of one stopover. This may depend on circumstances beyond the control of MUN-France (for example, the time required to reach the minimum number of participants planned for the group for each simulation, the extent to which third parties visit the travel segment during the reference period, flight cancellations, etc.).

However, the Contractor may not claim any changes to the flight ticket allocated and accepts that the MUNer group flight may be either direct or with a stopover.

5.5.1.3 The specialised organiser chosen by MUN-France for this purpose (which may be a tour operator, for example) is responsible for buying the plane tickets for the groups of MUNers formed by MUN-France from year to year according to the registrations received and the simulations planned.

5.5.1.4 Compared to the dates indicated on the Site or on the Contract for flights, a tolerance of 1 or 2 days is allowed on the outbound date and also on the return date. Circumstances beyond the control of MUN-France, such as flight congestion, strikes and other events, may result in changes. Tolerance is also in the interest of the MUNer, given that, in order to ensure his or her safety or, in any case, the best travel experience, which will have to take place in a group with the other MUNers (in the event that there are not enough seats for the whole group on a flight already scheduled, a new flight will be found).

The Contractor accepts this tolerance.

5.5.2 Hotel

5.5.2.1 The hotels indicated on the site (pages or product or package sheets) generally represent advantageous accommodation for MUNers as they will be taking part in the simulations. These are hotels which, in the absence of an agreement with the US organisers of the simulations, would be significantly more expensive.

5.5.2.2 The hotels indicated are selected by the said organisers and, as such, cannot be changed either at the request of MUN-France or at the request of the Contractor.

5.5.2.3 If the planned hotel is changed, due to overbooking or for other similar reasons, accommodation will be provided in a different hotel on equal terms, such as hotel category (not necessarily defined in stars), location, rooms. Such a change constitutes a minor modification and the Contractor is therefore not entitled to any reimbursement or compensation.

5.5.2.4 The rooms provided for the MUNer groups are quadruple, each with two queen-size beds (according to the US definition – 150/160 cm * 200 cm). The MUNer will be accommodated in the rooms with the other MUNers in the group formed for the simulation. Any upgrades requested by the Contractor will constitute an additional cost to the

Consideration. In any case, upgrades are only possible for major and university MUNers.

This is the cost borne by MUN-France to register the MUNer for the simulations taking place in the United States. This cost is included in the Product or Package purchased.

Under Italian law, crimes involving prostitution and child pornography are punishable by imprisonment, even if committed abroad.

6.1 Products and Packages can be purchased on the Site by following the procedures described in this article.

6.2 PRODUCT and PACKAGE SHEETS: the Products and Packages are described in dedicated pages and sections (also known as sheets), which indicate their description, characteristics, price and expected period of use. For all (or almost all) of the Products and Packages, the user may choose to pay in full or in instalments. If the Product or Package is available for purchase, it can be selected using the “buy” button.

Click on “buy” to start the purchasing process.

6.3.1 PERSONAL DATA. Once the preferred Product or Package has been selected, the user starts the phase of entering the personal data of the MUNer and/or Contractor with the “start” button, in the form of answers to questions on a questionnaire (form). Questions marked with an *asterisk require a mandatory response, without which the procedure will be interrupted. The data requested are: first name, surname, mobile number, e-mail address, school or university attended, place of residence, tax code, place and date of birth and, if applicable, choice of week for taking part in the simulation. The system also asks you to upload a copy of your identity document.

If the MUNer attends a secondary school (High School), the system will request the personal details of a parent of legal age, who will be referred to as the Contractor, as well as uploading a copy of his/her identity document. The adult user is the Contractor in all cases where the Product or Package is not reserved for secondary schools (High School).

6.3.2 ACCEPTANCE OF GENERAL CONDITIONS AND POLICIES: once you have entered your details and provided proof of identity, you must read and accept the general conditions and privacy policies, the standardised information form and the summary of the Travel Programme by clicking on the dedicated button.

There are two ways to pay: by credit card (also in instalments) or by bank transfer. 6.3.3.1 (by card) If you wish to pay by card, follow the link to the dedicated page. Card details are entered and payment made using the specialised “Stripe” service, which guarantees the highest level of security. You can also enter a discount code, if you have one.

By clicking on the “pay” button, the purchase and payment are completed.

The moment when you click on “pay” corresponds to the moment when the Contract is concluded, regardless of the payment terms chosen for payment by card (in full or in instalments). Return to the registration page containing the payment link and click on “accept and conclude” to confirm the data entered and accept the documentation forming the Contract. 6.3.3.2 (by bank transfer) If you choose to pay by bank transfer (if applicable), make the payment using the details provided and upload the proof of the bank transfer made. Click on “send” to complete the purchase procedure.

The time of payment (if successful) corresponds to the time of conclusion of the Contract.

6.3.4 CONFIRMATION OF ORDER and CONTRACT/PURCHASE ORDER: once the purchase has been completed, if it is successful, the system gives confirmation. The Contractor receives, at the e-mail address indicated in the personal data, the Purchase Order which summarises the information relating to the Product or Package purchased. If the selection and purchase procedure is interrupted, the system will not save the data entered or the documents loaded. The user will therefore not be able to correct any input errors, but will have to restart the process from the beginning.

6.3.5 STORAGE AND ACCESS: All Contracts/Purchase Orders are stored by Y.O. S.r.l. and the Contractor, in order to obtain a copy, may make a request for access by sending a request (without any particular formalities) to this effect to the e-mail address info@mun-france.fr.

7.1 The Consideration for any Product or Package is indicated on the corresponding page of the Site, as well as summarised during the purchase phase and in the Purchase Order. Unless otherwise stated, the Consideration includes all applicable taxes. In any event, the costs, taxes and duties relating to the Products or Packages are entirely at the Contractor’s expense.

7.2 All expenses not expressly included in the Product or Package are entirely at the Contractor’s expense. These include, for example, those required to travel in person to the location of the Workshops, as well as those required to use the digital content correctly (for example, normal tools such as a computer, Internet connection, etc.).

7.3 Payment of the Consideration is due at the time of completion of the purchase procedure as described in Article 6 or, in the event of a delay in payment, the Consideration is paid in monthly instalments and only the first instalment must be paid at the time of purchase.

8.1 (by card) In the case of payment by credit card, the Contract is concluded when the User confirms the purchase by clicking on the “pay” button on the page dedicated to entering card details.

8.2 (by bank transfer) In the event of payment by bank transfer, the Contract is concluded at at the time of payment, if successful.

8.3 If the general terms and conditions are received by the Contractor on paper, the Contract is concluded at the time when MUN-France receives the corresponding signed documentation (MUN France reserves the right to request that this be sent by registered post with acknowledgement of receipt). If the consideration is not paid within the time limits set out in the specific agreements with the Contractor, MUN-France may suspend its services and terminate the Contract in accordance with Article 18.

8.4 In all cases where the user is not a Consumer, the Contract is understood to be concluded at the registered office of MUN-France.

9.2 The Contractor’s minimum obligations are: to pay the Counterparty in full in accordance with the terms set out and chosen during the purchase phase; to comply with the specific rules of use set out in the Contract and/or the instructions and manuals provided by MUN-France; to comply with normal civil and coexistence rules in the event of face-to-face activities (workshops, simulations, travel programme, etc.).

10.1 MUNer undertakes to:

a. scrupulously follow the procedures indicated for the correct use and operation of all the services included in the Products and Packages, as well as the equipment and premises made available for all in-person activities;

b. behave in a civic-minded, polite and appropriate manner during all planned activities ; c. respect MUN-France staff and collaborators, follow their instructions during the Travel Programme and simulations, as well as fellow MUNers and any other person involved and present during the activities;

d. not divulge to third parties the password for access to the computer tools used for the activities ;

e. where the MUNer is also a Contractor, comply with all the obligations of the Contract; f. diligently comply with the timetables and schedules set out in the description of the Product or Package purchased and with any additional instructions from MUN-France concerning correct use. g. not to take, or cause others to take, alcohol or psychotropic substances of any type or kind, in particular during each Travel Programme and each MUN simulation.

10.2 Failure by the MUNer to comply with the obligations described above constitutes a serious breach of contract and constitutes grounds for termination and immediate exclusion from the planned activities.

11.1 Except in cases of Force Majeure and the like, which force a delay or modification of the deadlines and terms of use, MUN-France undertakes to provide the services offered with continuity and diligence, ensuring that the MUNer can use them according to the periods, terms and times indicated in the Product or Package sheets/pages or in these general conditions. It is understood that, with the exception of services intended for the individual (e.g. insurance cover, simulation support materials, etc.), no other service may be used individually by the MUNer if he/she does not respect the schedules and attendance at planned group activities.

11.2 Anything that is not specifically indicated as a service included in the Product data sheet, or of the Package is excluded and constitutes a supplement, unless otherwise agreed in writing between the parties.

11.3 MUN-France is responsible to the Contractor for the correct execution of the services included in the Product or in the Package. Some of the services included in the Travel Programme are provided by a third party, such as a specialised tour operator covered by insurance. MUN-France undertakes to ensure that third parties respect their obligations in relation to the services provided.

11.4 MUN-France or the specialist organiser are obliged to provide assistance in the event of the MUNer finding himself in difficulty, in particular by providing relevant information concerning health services, local authorities and the consular authority.

11.5 The Contractor or the MUNer are obliged to notify the specialised organiser without delay, also via MUN-France, and in any case within 48 hours, of any lack of conformity of the services observed during the execution of the Travel Programme. The lack of conformity will be remedied, unless this is impossible or excessively costly, taking into account the importance of the defect in relation to the value of the services affected by the defect.

12.1 In the cases indicated in this article, the Consumer may withdraw from the Contract and renounce the Product or Package purchased by sending the Withdrawal Form (received with the Purchase Order) duly completed in all its parts or any other explicit statement of the decision to withdraw from the Contract by registered post with acknowledgement of receipt addressed to “Y.O. s.r.l., Via Nomentana 164 – 00162 Roma”. The right of withdrawal is understood to have been exercised by the Consumer sending a registered letter.

12.2 (right to change his mind) The Consumer has the right to change his mind and withdraw from the Contract within 14 days of its conclusion, without penalty and without providing any justification.

12.3 (withdrawal after the fourteenth day) The Consumer may withdraw from the Contract at any time, even after the fourteenth day. However, he/she will forfeit the sum of €500.00 or the sum corresponding to the first instalment of the Product or Package purchased, whichever is less. This also applies in the event of full/immediate payment.

12.4 (late cancellations) In cases where the Product is a flight or includes a Travel Programme, the Consumer will lose, in addition to and in addition to the sum indicated in the previous paragraph, the following sums by way of compensation from MUN-France for late cancellations : – none in the event of withdrawal up to 60 days before the departure of the outbound flight; – 300 for cancellations made between 60 and 30 days before the departure of the outbound flight; – 500 from 30 to 10 days before the departure of the outbound flight;

• 750 € from 10 to 5 days before the departure of the outbound flight;
• 1,000 less than 5 days before the outbound flight.

Any retraction may be communicated by following the procedures indicated in article 11.1 above.

12.5 The unilateral withdrawal referred to in points 12.1 to 12.4 is a withdrawal that is generally unjustified.

12.6 Unilateral withdrawal without cause by MUN-France entitles the purchaser to a refund of double the amount of €500.00 or the amount corresponding to the first instalment of the Product or Package purchased, whichever is less. This also applies in the case of full/immediate payment.

12.7 (withdrawal by MUN-France due to unforeseeable events) Provided that the Product or Package includes a Travel Programme, MUN-France may withdraw from the Contract prior to the commencement of travel, with a full refund of the cost of the Travel Programme, after deduction of the value of the conference fee, but without any further entitlement of the Contractor to additional compensation, in the event that MUN-France is unable to execute the Contract – or have the Travel Programme executed through its partners – due to Force Majeure or other exceptional circumstances (e.g. security problems such as terrorism, significant risks to human health, natural disasters, weather conditions that prevent safe travel to the destination), and communicates such cause to the Contractor without undue delay prior to the commencement of the Tour. MUN France has the right to withhold any costs associated with the cancellation (e.g. insurance excesses or administration costs).

12.8 (withdrawal by MUN-France due to the fact that the minimum number of participants has not been reached) When the number of people registered for a Package is lower than the minimum number established for the MUNer group participating in the corresponding Travel Programme, i.e. 25 people, MUN-France has the right to withdraw by notifying the cancellation at least 20 days before the departure of the outward journey. In this case, the Contractor is entitled to reimbursement of the value corresponding to the Travel Programme, after deduction of the costs associated with the withdrawal, but is not entitled to any additional compensation.

12.8.1 In cases where the minimum number is not reached, if a Travel Programme can also be organised during a different week (in any case on dates close to each other), MUN-France will communicate, as an alternative to withdrawal, the possibility of such an alternative date. The Contractor remains free to choose either the refund as set out in the previous paragraph or the alternative week.

12.9 In the event of withdrawal, MUN-France will generally reimburse all payments received from the Consumer without undue delay and, in any event, within fourteen days from the day on which the Consumer is informed of the decision to withdraw from the contract (i.e. from the day of receipt of the registered letter with acknowledgement of receipt).

12.10 (partial limitation of the reimbursement) If, during the period in which the Consumer may exercise the right of withdrawal, the Consumer or the MUNer has already used

part of the Product, the refund will not be full, but will be reduced by the value corresponding to what has actually already been used.

12.11 (total limitation of the refund) The right to a refund is completely excluded for the Consumer in one or each of the cases where :

• the Product has been supplied in full within the withdrawal period (for example the Consumer registers and follows a Workshop which starts and finishes within 14 days); • the Product consists of a Course, or digital content, and as such is supplied to the Consumer within the withdrawal period (for example at the time of first access via an account on the e-learning platform where the On-Demand Course is loaded).

Consequently, in such cases, the Consumer will no longer be able to withdraw once the Product has been fully used, even though the 14 (fourteen) day period has not elapsed.

12.12 Finally, the right of withdrawal provided for in the present article (14 days and without justification) is always excluded in all cases where the Contractor cannot qualify as a “Consumer” under the terms of these general conditions and Italian law.

13.1 Without prejudice to the obligations to pay instalments that have not yet been paid, or to the rules concerning withdrawal, if the contracting party wishes to communicate his withdrawal from a Product or a Package including a Travel Programme for a valid reason, he must communicate without delay and document the valid reason for the withdrawal.

13.1.1 Withdrawal for just cause can only take place in the following cases:

• serious health reasons concerning the MUNer, certified by the attending or competent doctor; – other reasons described in the “Trip Cancellation” section of the Guarantee Card.

13.2 In the event of abandonment for just cause, the Contractor may, by means of an explicit written communication, request reimbursement on the basis of the procedure set out in the Guarantee Form.

13.2.2 MUN-France will cooperate, as far as is possible and reasonable, to ensure that the specialist organiser in charge, the airline or the insurance company recognises the refund requested. In the event of reimbursement, a sum by way of administration costs may be retained. 13.2.3 In any case, MUN-France reserves the right to refuse the request for reimbursement if the withdrawal is not justified and/or documented in accordance with this article or with the specific rules contained in the Guarantee Form.

13.3 If the withdrawal is justified and considered to be proven by the company insurance, the Contractor will be reimbursed the cancellation penalties for the Programme.

Travel, after deduction of conference fees and costs associated with withdrawal (for example, insurance deductibles, file management fees).

13.4 MUN-France reserves the right to change the insurance company or cover before the Travel Programme, if this would result in more favourable conditions for the Contractor and/or the MUNer.

14.1 MUN-France reserves the right to increase the price of the Package which includes a Programme should specific costs increase (e.g. price of fuel or other energy sources, level of taxes and levies on tourist services imposed by third parties, relevant exchange rates, airport taxes, etc.) and, in any event, no later than 20 days prior to departure by notifying the Contractor by e-mail. If the price increase is more than 8% of the price of the Product or Package, the Contractor may cancel the Contract.

On the other hand, the Contractor shall be entitled to a price reduction if there is a reduction in the relevant costs proportionate to those costs.

14.2 MUN-France reserves the right to unilaterally modify the Conditions, other than the price, of the Package prior to its commencement, provided that the modification is of minor importance. For example, changing the hotel is a minor change, provided that the category (stars or similar) is similar and the location area is comparable.

15.1 The Contractor undertakes to respect the intellectual property rights relating to the Products, which it undertakes to use and exploit exclusively in the manner and within the limits indicated on the Site and in the Contract.

15.2 The Contracts do not imply the transfer, even partial, in any manner or form, of intellectual property rights relating to the Products or Packages.

15.3 The Contractor undertakes not to reproduce, transmit, transcribe, perform, represent or play in public, communicate to the public, distribute, translate, rent or disseminate, in any manner and/or form, in full or in part, in any part of the world, the Products and, in particular, the courses or digital content.

16.1 Any complaints should be sent to the e-mail address info@mun-france.fr.

17.1 The Contractor declares that he is aware of and expressly accepts that, given the nature of the Products and Packages, particularly those consisting of heterogeneous activities to be used at different times and over a considerable period of time, certain terms and conditions of use may vary to a minimal and tolerable extent (e.g. change of workshop date or change of on-site or online dispensing). In such cases, the Contractor is not entitled to any refund or compensation.

17.2 MUN-France reserves the right to unilaterally modify these general terms and conditions for justified reasons, which may be related to the general improvement of the Site and services. In such a case, MUN-France will communicate the modifications to the Contractor via the e-mail address indicated, highlighting and justifying them. Without prejudice to the provisions of Article 14, if the modifications involve a price increase, the Contractor will have the right to withdraw from the Contract within 10 days of the communication, with reimbursement of what has already been paid, and not used, for the Product or Package, or parts thereof.

18.1 MUN-France reserves the right to immediately suspend the use of any service, as well as to disconnect (temporarily or permanently) the MUNer’s account on the MUN Platform or on the e learning platform, without recognising any reimbursement or indemnity, with consequent and successive deletion of the account, if the Contractor or the MUNer is in default with regard to the obligations contracted or violates other legal provisions. Late payment of instalments due by virtue of the payment deadline is also considered as non-performance.

18.1.1 MUN-France sends a notice to perform or cease the prejudicial behaviour within 2 days. 18.1.2 If non-compliance continues, as well as in all cases of non-performance deemed serious by MUN-France in its sole judgement, the Contract will be terminated with immediate effect by simple e-mail communication to the Contractor, with the right for MUN-France to obtain all sums due for the Product or Package and not yet paid, in addition to compensation for additional damages.

18.2 In the event of non-performance attributable to MUN-France, the Contractor may request cancellation with the right to reimbursement of the sums paid, subject to a proportionate reduction in relation to the services previously enjoyed.

18.3 MUN-France may also proceed in accordance with the terms and conditions set out in the preceding paragraphs in the event that the MUNer adopts behaviour that is highly disciplinary or contrary to the spirit of the MUN simulations, if this may cause disturbance and inconvenience to the group of participants or to the other subjects involved during any period of the Travel Programme and group presence.

19.1 None of the activities included in the Products can be considered dangerous or risky.

19.2 The Contractor accepts and acknowledges that MUN-France (IPM) is exonerated from all liability arising from damage to persons and/or property caused by the Contractor’s own behaviour or that of the MUNer during – or in connection with – the use of the Products, in particular during the activities of the Travel Programme.

19.3 Without prejudice to the insurance cover for the envisaged stages of the Travel Programme, and the relative conditions, MUN-France may under no circumstances be held responsible for accidents or damage to property which, during the entire duration of the Programme, the MUNer causes to himself or herself or to others as a result of his or her own unlawful behaviour or disrespect for disciplinary and/or precautionary rules, or behaviour contrary to common sense and average diligence.

19.4 The behaviour described may delay the activities planned for the group or cause inconvenience to third parties during the Travel Programme (e.g. damage to hotel rooms, disturbance of other clients of the structure, etc.). MUN-France will claim compensation from the responsible MUNer or the Contractor for the damage caused.

19.5 By accepting the Contract, the Contractor declares, consequently and/or in addition to the above, that: the MUNer is in appropriate and adequate psychophysical conditions for all the activities provided for in the Programme; and that the MUNer’s participation is not subject to risk factors linked to his/her general state of health.

19.5.1 The Contractor further declares that he/she exonerates and releases MUN-France from all civil and criminal liability for any accidents and injuries suffered by the MUNer, for damage caused to him/herself or to third parties, and for illnesses occurring during the performance of the proposed activities.

19.6 MUN-France is not responsible for booking errors attributable to the Contractor (e.g. incorrect entry of the MUNer’s or traveller’s personal data, etc.) or due to unavoidable and exceptional circumstances.

20.1 (e-mail notifications) The Contractor expressly elects to have a digital address at the e-mail address indicated when entering his personal data as part of the purchase procedure. Consequently, for all communications related to or concerning the performance of the Contract, as well as in all cases where the Contract should cease for any reason, MUN-France may, with full validity and effectiveness, notify either the e-mail address or the residence or domicile address of the Contractor.

The Contractor is obliged to control his e-mail box and facilitate the receipt of messages (for example, by preventing them from ending up in spam and the box from filling up, by providing a new e-mail address if the old one is closed, etc.).

20.2 (verified mobile phone) At the time of registration, in order to establish contact without delay in the event of urgent communications, the Contractor shall provide his own mobile phone number, corresponding to a SIM card that he owns or uses.

The Contractor agrees and accepts that MUN-France shall under no circumstances be held responsible for any delay or failure to perform its obligations due to unforeseen circumstances or Force Majeure.

In such cases, MUN-France undertakes, as far as is possible and reasonable, to allow the Contractor or the MUNer to use the Product or the Package in a different way or at a different time (for example, by rescheduling workshops, courses, simulations).

22.1 The entire Contract and the relations arising therefrom are governed by Italian law in force pursuant to Articles 3 par. 1 and 6 par. 2 of Regulation (EC) Noo 593/2008 on the law applicable to contractual obligations (“Rome I”).

22.2 Without prejudice to the application of Legislative Decree 206/2005 (Consumer Code) in cases where the Contractor qualifies as a Consumer, disputes relating to the Contract (including those concerning its validity, interpretation and performance) and to the relationships arising therefrom shall be subject to the exclusive jurisdiction of the Court of Rome.

22.3 Before going to court, the Contractor may have recourse to an alternative dispute resolution method. To this end, he may use the ODR service provided by the European Commission: https://webgate.ec.europa.eu/odr.

23.1 Without prejudice to the provisions of Article 13, no waiver or amendment to the Contract shall be granted except by agreement in writing.

23.2 Any inaction or tolerance on the part of MUN-France with respect to the Contractor’s or the MUNer’s breaches of contract shall not constitute a waiver or acquiescence in any right or action to which MUN-France is entitled under the Contract itself or by law.

23.3 T h e invalidity and/or ineffectiveness of certain provisions or clauses of the Contract shall not affect the validity and effectiveness of the remaining provisions or clauses.

23.4 The Contractor has the right to transfer the services included in the Travel Programme to another traveller who meets all the conditions for its use, provided that he/she informs MUN France of this within 7 days prior to departure. The transfer may involve price increases made necessary in order to adapt the services (for example, to change the name of the airline and insurance, or to stay in a room not shared with the MUNer group). In the event of a transfer, the Contractor remains jointly and severally liable with the transferee for payment of the participation fees. However, in the event of a transfer, participation in the simulations is not guaranteed to the new participant.

23.4.1 Without prejudice to the preceding exception and to a different written agreement with MUN-France, the Contract may not be assigned to third parties, nor may the rights set out therein.

23.5 By accepting the contract, the Contractor, in accordance with and for the purposes of articles 1341 and 1342 of the (Italian) Civil Code, specifically and expressly approves the following articles of the general conditions: 12; 13; 14; 17; 18; 19; 20; 22.1; 22.2; 22.3; 23.4; 23.4.1.

This document has been translated in English for informative purposes. Please, take into consideration the Belgian legal info where the event will take place.

The following general terms and conditions govern the provision of services and digital content between Y.O. S.r.l. with its registered office in Via Nomentana 164, 00162 Roma, VAT number/tax identification number (partita iva) 17654731003 (hereinafter referred to as MUN-Belgium) and the user (hereinafter referred to as the “Contractor”), carried out via the mun-belgium.be website (hereinafter referred to as the “Site”).

The general terms and conditions also apply when they are on paper and certain phases of the purchasing procedure do not take place online. In this case, the incompatible rules do not apply.

Where certain rules are mandatory or are expressly referred to in these general terms and conditions, Italian law shall apply.

The General Terms and Conditions (including the preamble), the Purchase Order, as well as the Travel Programme Summary and the Standardised Information Form (if applicable), according to their respective functions, form an integral and essential part of the Contract for the supply of products and services provided by MUN-Belgium and purchased on this website.

The Contract governs the characteristics, terms and conditions of use of the Products or Packages available on this website and the obligations of the parties, including payment charges.

All references to articles and paragraphs, unless otherwise stated, refer to articles and paragraphs of these general terms and conditions.

The contract is concluded between Y.O. s.r.l. and the Contractor for himself/herself as a MUNer of legal age, or

as the person with the power to authorise the MUNer minor.

For the purposes of these General Terms and Conditions (and the Contract), the terms indicated below shall have the corresponding meaning. Terms defined in the singular shall be deemed to include the plural and vice versa.

a. Products: services and/or digital content, which may also form an integral part of the services, which can be purchased on the Site; examples of Products are airline tickets, workshops, simulations, courses, etc.

b. Package: an assortment of Products sold in a single block;

c. Services: MUN simulations in Belgium or abroad, in-person workshop, plane ticket, hotel, shuttle transfer, courses, insurance, tutoring, MUN Platform, etc.

d. Contract: the relationship established between the Contractor and MUN-Belgium and governed by: these general terms and conditions, the Product or Package sheet, the Purchase Order, the confidentiality policy, the insurance policy, the standardised information form and the Travel Programme Summary (where applicable).

e. MUNer (he/she): person intending to use the Products offered by MUN-Belgium on the Site; where the MUNer is under 18 years of age, the Contractor must necessarily be a person holding legal production of the MUNer (parent or guardian).

f. Contractor: the Consumer or other person who cannot be so qualified, even when acting as an intermediary for an entity or legal person, who, by entering into the Contract, commits himself or herself, or the entity, to the terms of the Contract;

g. Consumer: any natural person acting for purposes unrelated to any business, trade, craft or profession that may be carried out, in accordance with Legislative Decree no. 206/2005 and subsequent amendments and supplements (Consumer Code – Italian law);

h. Consideration: price of each Product or Package, including applicable taxes, unless otherwise indicated.

i. Purchase Order: e-mail confirming and summarising the purchase.

j. Travel Programme: indicates a set of services which are not provided directly by MUN Belgium, but by another subject specialised in the tourism sector (specialised organiser) which MUN-Belgium uses in the interest of and on behalf of the Contractor; such a set may include direct return flights or flights with stopovers, private transfers to and from the airport, hotel accommodation and ancillary services.

k. Force majeure: this refers to the occurrence of an event, or the force of a special or emergency rule, which objectively and without imputability prevents a subject from performing the obligations previously contracted insofar as the impediment is irresistible or beyond its control and will. Examples, which are not exhaustive, include the following events or consequences: fires, floods, alluvium, earthquakes, wars, epidemics or pandemics, national state of emergency, etc.

l. MUN Platform: online service provided by MUN-Belgium which consists of a portal to which MUNers can access, via an account with a login and password, in order to manage their profile in relation to simulations, training, calendars, tasks, position papers, and so on.

3.1 If the MUNer is at least 18 years old, he/she also assumes the status of Contractor and the obligations that apply to one also apply to the other, with full coincidence of the status of Contractor and MUNer.

3.2 If the MUNer is a minor, the contract is concluded by the parent/guardian as the Contractor. The latter assumes responsibility for the performance of the contractual obligations. Whenever the Contract contains a reference to the commitments/obligations of the MUNer, or recommendations are addressed to him/her, it is expressly understood that the parent undertakes, and assumes responsibility, for the minor’s compliance with them.

The purpose of the Contract is the supply of Products and Packages by MUN-Belgium and the obligations governing the relationship with the Contractor in relation to the Consideration defined, for each Product or Package, on the Site and summarised in the Purchase Order. The Contract also sets out the conditions and rules for use of the Products and Packages by the Contractor.

Details of the Products and Packages, differentiated according to the activities planned, are contained in the Product or Package sheet on the relevant pages of the Site.

5.1.1 When a Product is referred to as a “course” or a Package contains a course, the following rules apply

The following also apply, in addition to the others.

5.1.2 The course is made up of lessons divided into pre-recorded modules, all delivered online on demand via the dedicated e-learning platform, accessible from an appropriate section of the MUN Platform portal (https://www.mun-platform.com/home).

5.1.3 The MUNer has access to the e-learning platform only after: 1 – registering on the MUN Platform (registration is free and included in the services) 2 – MUN-Belgium sends the Contractor’s e-mail address access data to the e-learning platform (personal login and password).

5.1.4 The Course consists of digital content. As such, they are all reproducible and available at the time of first access. For this reason, in the event of withdrawal by the Consumer, the consideration paid for the Course will not be returned.

5.1.5 The course is designed to prepare students for the MUN simulations and to help them develop the soft skills of public speaking, negotiation, team working, research methods, time management, leadership, problem solving and writing techniques. The modules included in the course are :

• Model United Nations ;
• Soft Skills ;
• Research & Writing Methods : Position Paper ;
• International Law & Resolutions;
• Intro United Nations (UN); Historical Background of the UN;
• Internal Relations & Geopolitics.

NOTE: for didactic or updating reasons, the names of the modules may change over the years and between editions of the course; they may also be replaced by similar modules or modules with similar content. However, the aim of the training (preparation for MUN simulations) and its quality will not change.

5.2.1 The following rules also apply to the Tutoring service, in addition to the others. 5.2.2 Interviews with the tutor are virtual and take place via the appropriate section of the MUN platform portal.

5.2.3 Interviews are scheduled by group, generally on a weekly basis, in the period preceding the dates of the simulations. The MUNer receives an invitation from MUN-Belgium and can register for each interview by filling in a form. The MUNer must confirm his or her participation in the interview at least 4 hours before it takes place. Otherwise, the interview is not guaranteed and MUN-Belgium may cancel it if at least 3 people have not registered.

5.3.1 Where a Product is referred to as a “workshop” or a Package contains a workshop, the following rules apply

The following also apply, in addition to the others.

5.3.2 Workshops are given in person (on site) exclusively within group sessions at locations and times set by MUN-Belgium on the basis of the number of registrations received for the said sessions.

5.3.3 The Contractor who has purchased a “Workshop” Product or a Package containing it will receive the timetable and locations of the planned sessions. Such communication will take place at the e-mail address indicated at the time of purchase in reasonable advance of the first available Workshop sessions. The sessions will take place, under the conditions indicated, in New York City.

• If the number of 15 MUNers is not reached, the Workshop sessions will be held online. 5.3.4 NOTE. Calendars may be indicated provisionally, from one year to the next, on the pages or sheets of the Products and Packages. These details (including any additional cities) must in any case be confirmed by MUN-Belgium by e-mail or via the MUN Platform. The MUNer, or the Contractor, is obliged, before organising travel to the city of the Workshop, to ask MUN-Belgium for confirmation that the session will actually take place.

5.3.5 Following confirmation of the definitive schedule for the Workshops, the MUNer will be able to choose the

city he prefers to participate (if additional cities beyond New York are planned).

5.3.6 In the event that the MUNer is unable to attend due to a serious and justified health reason, MUN-Belgium will indicate, as far as possible and depending on the organisation of the courses and groups, an alternative location where the lost Workshop can be made up. In any case, the said catch-up is not guaranteed.

The reason for the absence must be communicated to MUN-Belgium without delay by e-mail and, in any case, no later than three days after its occurrence, together with justification for the health reason (e.g. doctor’s statement, first aid report, etc., duly omitting the parts concerning the illness for reasons of confidentiality).

5.3.7 In any case, the MUNer will have to travel to the Workshop venue independently if necessary and will have to bear all the costs, which are therefore not included in the Consideration.

5.3.8 Cases of Force Majeure and the like may delay and modify the deadlines and methods of delivery. Such modifications could result in the online delivery of the teaching planned on site. Apart from the aforementioned exceptions, the MUNer may not under any circumstances request access to the Workshops by means other than face-to-face group instruction.

5.3.9 MUN-Belgium’s commitment is to provide the Workshops exclusively within the dedicated sites according to the methods, periods and times established on the basis of the definitive programme (see above). MUNer may not request variations or personalisation of services.

5.4 Training credits (courses, workshops, simulations)

For each course, workshop and simulation, MUN-Belgium issues a certificate of attendance which certifies the hours of teaching actually attended.

The attestation may be assessed for the purposes of recognition of training credits on the basis of the rules of the university or secondary school. In any case, these institutions enjoy complete autonomy and discretion regarding the number of credits that may be recognised. The Contractor is obliged to obtain information on recognised credits and on the procedures for recognition by the institution where the MUNer is registered.

The accumulation of teaching hours attended (between courses, workshops and simulations) can result in a greater number of credits being recognised.

In any case, MUN-Belgium does not guarantee whether and how many credits are recognised by the institution.

with which the MUNer is registered.

The special needs of MUNers with reduced mobility must be communicated to MUN-Belgium. well in advance.

5.5.1 Air flights

5.5.1.1 Where a Travel Programme is included in a Product or Package, the following rules also apply, in addition to the others.

5.5.1.2 Return flights may be direct or with a maximum of one stopover. This may depend on circumstances beyond the control of MUN-Belgium (for example, the time required to reach the minimum number of participants planned for the group for each simulation, the extent to which third parties visit the travel segment during the reference period, flight cancellations, etc.).

However, the Contractor may not claim any changes to the flight ticket allocated and accepts that the MUNer group flight may be either direct or with a stopover.

5.5.1.3 The specialised organiser chosen by MUN-Belgium for this purpose (which may be a tour operator, for example) is responsible for buying the plane tickets for the groups of MUNers formed from year to year by MUN-Belgium on the basis of the registrations received and the simulations planned.

5.5.1.4 Compared to the dates indicated on the Site or on the Contract for flights, a tolerance of 1 or 2 days is allowed on the outbound date, and also on the return date. Circumstances beyond the control of MUN-Belgium, such as flight congestion, strikes and other events, may lead to changes. Tolerance is also in the interest of the MUNer, given that, in order to ensure his or her safety or, in any case, the best possible travel experience, which will have to take place in a group with the other MUNers (in the event that there are not enough seats for the whole group on a flight already scheduled, a new flight will be found).

The Contractor accepts this tolerance.

5.5.2 Hotel

5.5.2.1 The hotels indicated on the site (pages or product or package sheets) generally represent advantageous accommodation for MUNers as they will be taking part in the simulations. These are hotels which, in the absence of an agreement with the US organisers of the simulations, would be significantly more expensive.

5.5.2.2 The hotels indicated are selected by the said organisers and, as such, cannot be changed either at the request of MUN-Belgium or at the request of the Contractor.

5.5.2.3 If the planned hotel is changed, due to overbooking or for other similar reasons, accommodation will be provided in a different hotel on equal terms, such as hotel category (not necessarily defined in stars), location, rooms. Such a change constitutes a minor modification and the Contractor is therefore not entitled to any reimbursement or compensation.

5.5.2.4 The rooms provided for the MUNer groups are quadruple, each with two queen-size beds (according to the US definition – 150/160 cm * 200 cm). The MUNer will be accommodated in the rooms with the other MUNers in the group formed for the simulation. Any upgrades requested by the Contractor constitute an additional cost in relation to the Consideration. In any case, upgrades are only possible for MUNers of legal age and university students.

This is the cost borne by MUN-Belgium to register the MUNer for the simulations taking place in the United States. This cost is included in the Product or Package purchased.

Under Italian law, crimes involving prostitution and child pornography are punishable by imprisonment, even if committed abroad.

6.1 Products and Packages can be purchased on the Site by following the procedures described in this article.

6.2 PRODUCT and PACKAGE SHEETS: the Products and Packages are described in dedicated pages and sections (also known as sheets), which indicate their description, characteristics, price and expected period of use. For all (or almost all) of the Products and Packages, the user may choose to pay in full or in instalments. If the Product or Package is available for purchase, it can b e selected using the “buy” button.

Click on “buy” to start the purchasing process.

6.3.1 PERSONAL DATA. Once the preferred Product or Package has been selected, the user starts the phase of entering the personal data of the MUNer and/or Contractor with the “start” button, in the form of answers to questions on a questionnaire (form). Questions marked with an *asterisk require a mandatory response, without which the procedure will be interrupted. The data requested are: first name, surname, mobile number, e-mail address, school or university attended, place of residence, tax code, place and date of birth and, if applicable, choice of week for taking part in the simulation. The system also asks you to upload a copy of your identity document.

If the MUNer attends a secondary school (High School), the system will request the personal details of a parent of legal age, who will be referred to as the Contractor, as well as uploading a copy of his/her identity document. The adult user is the Contractor in all cases where the Product or Package is not reserved for secondary schools (High School).

6.3.2 ACCEPTANCE OF GENERAL CONDITIONS AND POLICIES: once you have entered your details and provided proof of identity, you must read and accept the general conditions and privacy policies, the standardised information form and the summary of the Travel Programme by clicking on the dedicated button.

There are two ways to pay: by credit card (also in instalments) or by bank transfer.

6.3.3.1 (by card) If you wish to pay by card, follow the link to the dedicated page. Card details are entered and payment made using the specialised “Stripe” service, which guarantees the highest level of security. You can also enter a discount code, if you have one.

By clicking on the “pay” button, the purchase and payment are completed.

The moment when you click on “pay” corresponds to the moment when the Contract is concluded, regardless of the payment terms chosen for payment by card (in full or in instalments). Return to the registration page containing the payment link and click on “accept and conclude” to confirm the data entered and accept the documentation forming the Contract. 6.3.3.2 (by bank transfer) If you choose to pay by bank transfer (if applicable), make the payment using the details provided and upload the proof of the bank transfer made. Click on “send” to complete the purchase procedure.

The time of payment (if successful) corresponds to the time of conclusion of the Contract.

6.3.4 CONFIRMATION OF ORDER and CONTRACT/PURCHASE ORDER: once the purchase has been completed, if it is successful, the system gives confirmation. The Contractor receives, at the e-mail address indicated in the personal data, the Purchase Order which summarises the information relating to the Product or Package purchased. If the selection and purchase procedure is interrupted, the system will not save the data entered or the documents loaded. The user will therefore not be able to correct any input errors, but will have to restart the process from the beginning.

6.3.5 STORAGE AND ACCESS: All Contracts/Purchase Orders are stored by Y.O. S.r.l. and the Contractor, in order to obtain a copy, may make a request for access by sending a request (without any particular formalities) to this effect to the e-mail address info@mun-belgium.be.

7.1 The Consideration for any Product or Package is indicated on the corresponding page of the Site, as well as summarised during the purchase phase and in the Purchase Order. Unless otherwise stated, the Consideration includes all applicable taxes. In any event, the costs, taxes and duties relating to the Products or Packages are entirely at the Contractor’s expense.

7.2 All expenses not expressly included in the Product or Package are entirely at the Contractor’s expense. These include, for example, those required to travel in person to the location of the Workshops, as well as those required to use the digital content correctly (for example, normal tools such as a computer, Internet connection, etc.).

7.3 Payment of the Consideration is due at the time of completion of the purchase procedure as described in Article 6 or, in the event of a delay in payment, the Consideration is payable in monthly instalments and only the first instalment must be paid at the time of purchase.

8.1 (by card) In the case of payment by credit card, the Contract is concluded when the User confirms the purchase by clicking on the “pay” button on the page dedicated to entering card details.

8.2 (by bank transfer) In the event of payment by bank transfer, the Contract is concluded at at the time of payment, if successful.

8.3 If the general conditions are received by the Contractor on paper, the Contract is concluded at the time when MUN-Belgium receives the corresponding signed documentation (MUN-Belgium reserves the right to request that this be sent by registered post with acknowledgement of receipt). If the consideration is not paid within the time limits set out in the specific agreements with the Contractor, MUN-Belgium may suspend its services and terminate the Contract in accordance with Article 18.

8.4 In all cases where the user is not a Consumer, the Contract is understood to have been concluded at the registered office of MUN-Belgium.

9.2 The Contractor’s minimum obligations are: to pay the Counterparty in full in accordance with the terms set out and chosen during the purchase phase; to comply with the specific rules for use set out in the Contract and/or the instructions and manuals provided by MUN-Belgium; to comply with normal civil and coexistence rules in the event of face-to-face activities (workshops, simulations, travel programme, etc.).

10.1 MUNer undertakes to:

a. scrupulously follow the procedures indicated for the correct use and operation of all the services included in the Products and Packages, as well as the equipment and premises made available for all in-person activities;

b. behave in a civic-minded, polite and appropriate manner during all planned activities ;

c. respect MUN-Belgium staff and collaborators, follow their instructions during the Travel Programme and simulations, as well as fellow MUNers and any other person involved and present during the activities;

d. not divulge to third parties the password for access to the computer tools used for the activities ;

e. where the MUNer is also a Contractor, comply with all the obligations of the Contract; f. diligently comply with the timetables and schedules set out in the information sheet for the Product or Package purchased and any additional instructions from MUN-Belgium concerning the correct methods of use.

g. not to take, or cause others to take, alcohol or psychotropic substances of any type or kind, in particular during each Travel Programme and each MUN simulation.

10.2 Failure by the MUNer to comply with the obligations described above constitutes a serious breach of contract and is grounds for termination and immediate exclusion from the planned activities.

11.1 Except in cases of Force Majeure and the like, which make it necessary to delay or modify the deadlines and terms of use, MUN-Belgium undertakes to provide the services offered with continuity and diligence, ensuring that the MUNer can use them according to the periods, terms and times indicated in the Product or Package sheets/pages or in these general terms and conditions. It is understood that, with the exception of services intended for the individual (e.g. insurance cover, simulation support materials, etc.), no other service may be used individually by the MUNer if he/she does not respect the schedules and attendance at planned group activities.

11.2 Anything that is not specifically indicated as a service included in the Product data sheet, or of the Package is excluded and constitutes a supplement, unless otherwise agreed in writing between the parties.

11.3 MUN-Belgium is responsible to the Contractor for the correct execution of the services included in the Product or in the Package. Some of the services included in the Travel Programme are provided by a third party, such as a specialised tourist organiser covered by insurance guarantees. MUN-Belgium undertakes to ensure that third parties comply with their obligations in relation to the services provided.

11.4 MUN-Belgium or the specialist organiser are obliged to provide assistance in the event of the MUNer finding himself in difficulty, in particular by providing relevant information concerning the health services, the local authorities and the consular authority.

11.5 The Contractor or the MUNer are obliged to inform the specialised organiser without delay, also via MUN-Belgium, and in any case within 48 hours, of any lack of conformity of the services observed during the execution of the Travel Programme. The lack of conformity will be remedied, unless this would be impossible or unreasonable for the Travel Organiser expensive, taking into account the extent of the fault in relation to the value of the services affected by the fault.

12.1 In the cases indicated in this article, the Consumer may withdraw from the Contract and give up the Product or Package purchased by sending the Withdrawal Form (received with the Purchase Order) duly completed in all its parts or any other explicit statement of the decision to withdraw from the Contract by registered post with acknowledgement of receipt addressed to “Y.O. s.r.l., 164, Via Nomentana – 00162 Roma”. The right of withdrawal is understood to have been exercised by the Consumer sending a registered letter.

12.2 (right to change his mind) The Consumer has the right to change his mind and withdraw from the Contract within 14 days of its conclusion, without penalty and without providing any justification.

12.3 (withdrawal after the fourteenth day) The Consumer may withdraw from the Contract at any time, even after the fourteenth day. However, he/she will forfeit the sum of €500.00 or the sum corresponding to the first instalment of the Product or Package purchased, whichever is less. This also applies in the event of full/immediate payment.

12.4 (late cancellations) In cases where the Product is a flight or includes a Travel Programme, the Consumer will lose, in addition to and in addition to the sum indicated in the previous paragraph, the following sums by way of compensation from MUN-Belgium for subsequently delayed cancellations:

• none in the event of withdrawal up to 60 days before the departure of the outbound flight;
• 300 for cancellations made between 60 and 30 days before the departure of the outbound flight; – 500 from 30 to 10 days before the departure of the outbound flight;
• 750 € from 10 to 5 days before the departure of the outbound flight;
• 1,000 less than 5 days before the outbound flight.

Any retraction may be communicated by following the procedures indicated in article 11.1 above.

12.5 The unilateral withdrawal referred to in points 12.1 to 12.4 is a withdrawal that is generally unjustified.

12.6 Unilateral retraction without cause by MUN-Belgium entitles the purchaser to the return of twice €500.00 or the sum corresponding to the first instalment of the Product or Package purchased, whichever is the lower. This also applies in the event of full/immediate payment.

12.7 (MUN-Belgium’s withdrawal justified by unforeseeable events) Provided that the Product or Package includes a Travel Programme, MUN-Belgium may withdraw from the Contract before the start of the trip, refunding in full the cost corresponding to the Travel Programme, after deduction of the value of the conference fee, and however without any further rights of the Contractor to additional compensation, in the event that MUN-Belgium is unable to execute the Contract – or to have the Travel Programme executed through its partners – due to circumstances of Force Majeure or other exceptional circumstances (for example, security problems such as terrorism, major risks to human health, natural disasters, weather conditions that prevent safe travel to the destination), and communicates such cause to the Contractor without undue delay prior to the commencement of the Tour. MUN-Belgium is entitled to withhold any costs associated with the withdrawal (e.g. insurance excesses or file management costs).

12.8 (withdrawal by MUN-Belgium due to the fact that the minimum number of participants has not been reached) If the number of persons registered for a Package is lower than the minimum number established for the group of MUNers participating in the corresponding Travel Programme, i.e. 25 persons, MUN-Belgium has the right to withdraw by notifying the cancellation at least 20 days before the departure of the outward journey. In this case, the Contractor is entitled to reimbursement of the value corresponding to the Travel Programme, after deduction of the costs associated with the withdrawal, but is not entitled to any additional compensation.

12.8.1 In cases where the minimum number is not reached, if a Travel Programme can also be organised during a different week (in any case on dates close to each other), MUN-Belgium will communicate, as an alternative to withdrawal, the possibility of such an alternative date. The Contractor remains free to choose either the refund as set out in the previous paragraph or the alternative week.

12.9 In the event of withdrawal, MUN-Belgium will generally reimburse all payments received from the Consumer without undue delay and, in any event, within fourteen days from the day on which the Consumer is informed of the decision to withdraw from the contract (i.e. from the day of receipt of the registered letter with acknowledgement of receipt).

12.10 (partial limitation of the refund) If, during the period in which the Consumer may exercise the right of withdrawal, the Consumer or the MUNer has already used part of the Product, the refund will not be full, but will be reduced by the value corresponding to what has actually already been used.

12.11 (total limitation of the refund) The right to a refund is completely excluded for the Consumer in one or each of the cases where :

• the Product has been supplied in full within the withdrawal period (for example the Consumer registers and follows a Workshop which starts and finishes within 14 days);
• the Product consists of a Course, or digital content, and as such is supplied to the Consumer within the withdrawal period (for example at the time of first access via an account on the e-learning platform where the On-Demand Course is loaded).

Consequently, in such cases, the Consumer will no longer be able to withdraw once the Product has been fully used, even though the 14 (fourteen) day period has not elapsed.

12.12 Finally, the right of withdrawal provided for in the present article (14 days and without justification) is always excluded in all cases where the Contractor cannot qualify as a “Consumer” under the terms of these general conditions and Italian law.

13.1 Without prejudice to the obligations to pay instalments that have not yet been paid, or to the rules concerning withdrawal, if the contracting party wishes to communicate his withdrawal from a Product or a Package including a Travel Programme for a valid reason, he must communicate the valid reason for the withdrawal without delay and document it.

13.1.1 Withdrawal for just cause can only occur in the following cases:

• serious health reasons concerning the MUNer, certified by the attending or competent doctor; – other reasons described in the “Trip Cancellation” section of the Guarantee Card.

13.2 In the event of abandonment for just cause, the Contractor may, by means of an explicit written communication, request reimbursement on the basis of the procedure set out in the Guarantee Form.

13.2.2 MUN-Belgium will cooperate, as far as is possible and reasonable, to ensure that the specialist organiser in charge, the airline or the insurance company recognises the refund requested. In the event of reimbursement, a sum by way of administration costs may be retained. 13.2.3 MUN-Belgium reserves the right in all cases to refuse the request for reimbursement if the withdrawal is not justified and/or documented in accordance with the present article or with the specific rules contained in the Guarantees Sheet.

13.3 If the withdrawal is justified and considered to be proven by the insurance company, the Contractor will obtain reimbursement of the cancellation penalties for the Travel Programme, after deduction of the conference fee and the costs associated with the withdrawal (e.g. insurance deductibles, file management costs).

13.4 MUN-Belgium reserves the right to change the insurance company or cover before the Travel Programme, if this would result in more favourable conditions for the Contractor and/or the MUNer.

14.1 MUN-Belgium reserves the right to increase the price of the Package which includes a Programme should specific costs increase (e.g. price of fuel or other energy sources, level of taxes and levies on tourist services imposed by third parties, relevant exchange rates, airport taxes, etc.) and, in any event, no later than 20 days prior to departure by notifying the Contractor by e-mail. If the price increase is more than 8% of the price of the Product or Package, the Contractor may cancel the Contract.

However, the Contractor shall be entitled to a price reduction if there is a reduction in the relevant costs proportionate to those costs.

14.2 MUN-Belgium reserves the right to unilaterally modify the Conditions, other than the price, of the Package prior to its commencement, provided that the modification is of minor importance. For example, changing the hotel is a minor change, provided that the category (stars or similar) is similar and the location area is comparable.

15.1 The Contractor undertakes to respect the intellectual property rights relating to the Products, which it undertakes to use and exploit exclusively in the manner and within the limits indicated on the Site and in the Contract.

15.2 The Contracts do not imply the transfer, even partial, in any manner or form, of intellectual property rights relating to the Products or Packages.

15.3 The Contractor undertakes not to reproduce, transmit, transcribe, perform, represent or play in public, communicate to the public, distribute, translate, rent or disseminate, in any manner and/or form, in full or in part, in any part of the world, the Products and, in particular, the courses or digital content.

16.1 Any complaints should be sent to the e-mail address info@mun-belgium.be.

17.1 The Contractor declares that he is aware of and expressly accepts that, given the nature of the Products and Packages, particularly those consisting of heterogeneous activities to be used at different times and over a considerable period of time, certain conditions of use may vary to a minimal and tolerable extent (e.g. changing the date of the workshop, etc.) or a change to on-site or online dispensing). In such cases, the Contractor is not entitled to no refund or compensation.

17.2 MUN-Belgium reserves the right to unilaterally modify the present general conditions for justified reasons, which may be linked to objectives of general improvement of the Site and services. In such a case, MUN-Belgium will communicate the modifications to the Contractor via the e-mail address indicated, highlighting and justifying them. Without prejudice to the provisions of article 14, if the modifications involve a price increase, the Contractor will have the right to withdraw from the Contract within 10 days of the communication, with reimbursement of any unused part of the Product or Package already paid for.

18.1 MUN-Belgium reserves the right to immediately suspend the use of any service, as well as to disconnect (temporarily or permanently) the MUNer’s account on the MUN Platform or on the e learning platform and this without recognising any reimbursement or compensation, with consequent and successive deletion of the account, if the Contractor or the MUNer is in default with regard to the obligations contracted or violates other legal provisions. Late payment of

instalments due by virtue of the payment deadline is also considered as non-performance. 18.1.1 MUN-Belgium will send a communication giving notice to perform or cease the prejudicial behaviour within 2 days.

18.1.2 If non-compliance continues, as well as in all cases of non-performance deemed serious by MUN-Belgium in its sole judgement, the Contract will be terminated with immediate effect by simple e-mail communication to the Contractor, with the right for MUN-Belgium to obtain all sums due for the Product or Package and not yet paid, in addition to compensation for additional damage.

18.2 In the event of non-performance attributable to MUN-Belgium, the Contractor may request cancellation with the right to reimbursement of the sums paid, subject to a proportionate reduction in relation to the services previously enjoyed.

18.3 MUN-Belgium may also proceed in accordance with the terms and conditions set out in the preceding paragraphs in the event that the MUNer adopts behaviour that is highly disciplinary or contrary to the spirit of the MUN simulations if this may cause disturbance and inconvenience to the group of participants or to the other subjects involved during all the periods of the Travel Programme and group presence.

19.1 None of the activities included in the Products can be considered dangerous or risky.

19.2 The Contractor, for himself/herself or for the MUNer who is a minor, accepts and acknowledges that MUN- Belgium (IPM) is exonerated from all liability deriving from damage to persons and/or things, caused by his/her own behaviour or that of the MUNer, adopted during – or in connection with – the use of the Products, in particular during the activities of the Travel Programme.

19.3 Without prejudice to the insurance guarantees for the envisaged stages of the Travel Programme, and the relative conditions, MUN-Belgium cannot under any circumstances be held responsible for accidents or damage to property which, during the entire duration of the Programme, the MUNer causes to himself or to others as a result of his own unlawful behaviour or disrespect for disciplinary and/or precautionary rules, or behaviour contrary to common sense and average diligence.

19.4 The behaviour described may delay the activities planned for the group or cause inconvenience to third parties during the Travel Programme (e.g. damage to hotel rooms, disturbance of other guests at the facility, etc.). MUN-Belgium will claim compensation for the damage caused from the responsible MUNer or the Contractor.

19.5 By accepting the Contract, the Contractor declares, consequently and/or in addition to the above, that: the MUNer is in appropriate and adequate psychophysical conditions for all the activities provided for in the Programme; and that the MUNer’s participation is not subject to risk factors linked to his general state of health.

19.5.1 The Contractor further declares that he/she exonerates and releases MUN-Belgium from all civil and criminal liability for any accidents and injuries suffered by the MUNer, for damage caused to himself/herself or to third parties, and for illnesses occurring during the performance of the proposed activities.

19.6 MUN-Belgium is not liable for booking errors attributable to the Contractor (e.g. incorrect entry of the MUNer’s or traveller’s personal data, etc.) or due to unavoidable and exceptional circumstances.

20.1 (notifications by e-mail) The Contractor expressly elects to have a digital address at the e-mail address indicated when entering his personal data as part of the purchase procedure. Consequently, for all communications related to or concerning the performance of the Contract, as well as in all cases where the latter should cease for any reason, MUN-Belgium may, with full validity and effectiveness, notify either the e-mail address or the address of residence or domicile of the Contractor.

The Contractor is obliged to control his e-mail box and facilitate the receipt of messages (for example, by preventing them from ending up in spam and the box from filling up, by providing a new e-mail address if the old one is closed, etc.).

20.2 (verified mobile phone) At the time of registration, in order to establish contact without delay in the event of urgent communications, the Contractor shall provide his own mobile phone number, corresponding to a SIM card that he owns or uses.

The Contractor agrees and accepts that MUN-Belgium may under no circumstances be held responsible for any delay or failure to perform its obligations due to unforeseen circumstances or Force Majeure.

In such cases, MUN-Belgium undertakes, as far as is possible and reasonable, to allow the Contractor or the MUNer to use the Product or the Package in a different way or at a different time (for example, by rescheduling workshops, courses, simulations).

22.1 The entire Contract and the relations arising therefrom are governed by Italian law in force pursuant to Articles 3 par. 1 and 6 par. 2 of Regulation (EC) Noo 593/2008 on the law applicable to contractual obligations (“Rome I”).

22.2 Without prejudice to the application of Legislative Decree 206/2005 (Consumer Code) in cases where the Contractor qualifies as a Consumer, disputes relating to the Contract (including those concerning its validity, interpretation and performance) and to the relationships arising therefrom shall be subject to the exclusive jurisdiction of the Court of Rome.

22.3 Before going to court, the Contractor may have recourse to an alternative dispute resolution method. To this end, he may use the ODR service provided by the European Commission: https://webgate.ec.europa.eu/odr.

23.1 Without prejudice to the provisions of Article 13, no waiver or amendment to the Contract shall be granted except by agreement in writing.

23.2 Any inaction or tolerance on the part of MUN-Belgium in relation to the Contractor’s or the MUNer’s non-performance or breach shall not constitute a waiver or acquiescence in any right or action to which MUN-Belgium is entitled under the Contract itself or by law.

23.3 T h e invalidity and/or ineffectiveness of certain provisions or clauses of the Contract shall not affect the validity and effectiveness of the remaining provisions or clauses.

23.4 The Contractor has the right to transfer the services included in the Travel Programme to another traveller who meets all the conditions for its use, provided that he/she informs MUN Belgium of this within 7 days before departure. The transfer may involve price increases made necessary in order to adapt the services (for example, to change the name of the airline and insurance, or to stay in a room not shared with the MUNer group). In the event of a transfer, the Contractor remains jointly and severally liable with the transferee for payment of the participation fees. However, in the event of a transfer, participation in the simulations is not guaranteed to the new participant.

23.4.1 Without prejudice to the preceding exception and to a different written agreement with MUN-Belgium, the Contract may not be transferred to third parties, nor may the rights set out therein.

23.5 By accepting the contract, the Contractor, in accordance with and for the purposes of articles 1341 and 1342 of the (Italian) Civil Code, specifically and expressly approves the following articles of the general conditions: 12; 13; 14; 17; 18; 19; 20; 22.1; 22.2; 22.3; 23.4; 23.4.1.

This document has been translated in English for informative purposes. Please, take into consideration the Spanish legal info where the event will take place.

The following general terms and conditions govern the provision of digital services and content between

Y.O. S.r.l. with registered office at Via Nomentana 164, 00162 Roma, P.IVA/CF (partita iva) 17654731003 (hereinafter “Y.O.” or MUN-Spain) and the user (hereinafter the “User”), carried out through the website munespana.es (hereinafter the “Website”).

The general terms and conditions apply even if the process is carried out on paper and certain phases of the purchase procedure are not carried out online. In this case, the incompatibility conditions do not apply.

To the extent that certain rules are mandatory or are expressly mentioned in these general terms and conditions, Italian law shall apply.

1.- General information

The General Terms and Conditions (including this clause), the Purchase Order, as well as the summary of the Travel Programme and the standard information form (where applicable), according to their respective functions, form an integral and substantial part of the Contract for the provision of services and products provided by MUN-Spain and purchased via the Website.

The Contract regulates the characteristics, terms and methods of use of the Products and/or Packages present on the Website, as well as the obligations between the parties, including the consideration and forms of payment.

References to clauses and paragraphs, unless otherwise stated therein, indicate clauses and paragraphs of these general terms and conditions.

The Contract shall be concluded between Y.O. s.r.l. and the User in his own name as a MUNer of legal age, or by those who have parental authority over the MUNer, in case the MUNer is a minor.

Definitions

For the purposes of these General Terms and Conditions (and the Contract), the following terms shall have the meanings set out below. The terms defined in this Clause One shall apply to both the singular and plural forms of such terms and vice versa.

a. Products: services and/or digital content, which can also be an integral part of the services, that can be purchased through the Website; examples of Products are airline tickets, workshops, simulations, courses, etc.

b. Package: various products sold in a single block;

c. Services: MUN simulations in Spain or abroad, face-to-face workshops, airfare, accommodation,travel, courses, insurance, tutorials, MUN Platform, etc.

d. Contract: the relationship established between the User and MUN-Spain, which will be governed by: these general conditions, the Product or Package sheet, the Purchase Order, the legal information on data protection, the insurance policy, the standard information form and the Travel Programme Summary (where applicable).

e. MUNer (he/she): the person who intends to use the Products offered by MUN-Spain through the Web Site; when the MUNer is under 18 years of age, the User must be the person who has parental authority over the MUNer (parent or guardian).

f. User: the Consumer or other person who cannot be qualified as such, even if acting as a representative of a third party (natural or legal person) who, by concluding the Contract, binds himself, or binds the third party, to the terms and conditions of the Contract;

g. Consumer: any natural person acting for purposes unrelated to any business, commercial, craft or professional activity carried out in accordance with the provisions of Legislative Decree 206/2005 e ss.mm.ii. (Italian Consumer Code);

h. Consideration: the price of each Product or Package, including applicable taxes and duties, unless otherwise stated.

i. Purchase Order: email confirming the purchase and outlining the terms and conditions of the purchase.

j. Travel programme: indicates a set of services that are not provided directly by MUN-Spain, but by another entity specialising in the tourism sector (specialised organiser) used by MUN Spain in the interest of and on behalf of the User; this may include direct flights or flights with stopovers, private transfers to and from the airport, hotel accommodation and ancillary services.

k. Force majeure: is the occurrence of an event, or the validity of a special or emergency rule, which prevents, objectively and without imputability, a person from fulfilling the contractual obligations previously assumed insofar as the impediment is irresistible or beyond his control and/or will. Examples, which are not exhaustive, can be events or consequences of: fires, floods, floods, earthquakes, wars, epidemics or pandemics, national states of emergency, etc.

l. MUN-Platform: an online service provided by MUN-Spain consisting of an internet portal that MUNers can access via an account with ID and password to manage their profile in relation to simulations, training, calendars, tasks, position papers and others.

3.- Subjects of the Contract

3.1 If the MUNer is at least 18 years of age, he/she also assumes the qualification of User and the obligations that apply to one also apply to the other, with perfect coincidence of the qualifications of User and MUNer.

3.2 If MUNer is a minor, the Contract shall be concluded by the parent/guardian as User. The latter assumes responsibility for the fulfilment of the contractual obligations. Insofar as the Agreement specifies commitments and obligations of MUNer or recommendations addressed to MUNer, it is expressly understood that the parent/guardian undertakes and assumes responsibility for the fulfilment of these obligations by the minor.

4.- Object of the Contract

The purpose of the Contract is the supply of Products and Packages provided by MUN-Spain, as well as the obligations that regulate the relationship with the User in accordance with the consideration for each Product or Package purchased via the Website and summarised in the Purchase Order. The Contract also determines the conditions and rules of use of the Products and Packages by the User and/or the User’s representative.

The details of the Products and Packages, differentiated according to the activities planned, are contained in the Product or Package tab in the sections containing them within the Website.

5.- Specific rules applicable to the different types of Products or services

5.1.1 Where a Product is called a “course” or a Package contains a course, the following rules shall apply, without prejudice to the applicability of the other rules contained in these Terms and Conditions.

5.1.2 The course consists of lessons divided into pre-recorded modules, all of which are delivered online, on-demand through an e-learning platform that can be accessed through a specific section of the MUN Platform portal (https://www.mun-platform .com/home).

5.1.3 The MUNer has access to the e-learning platform only after: 1- being registered on the MUN Platform (registration is free of charge and is included in the services); 2- MUN-Spain will communicate the access data to the e-learning platform (personal identification and password) via the User’s e-mail address.

5.1.4 The course consists of digital content. As such, they are all reproducible and usable from the first access. For this reason, in the event of withdrawal by the Consumer, the amount paid for the course will not be refunded.

This document has been translated in English for informative purposes. Please, take into consideration the German legal info where the event will take place.

These contractual terms and conditions govern the legal relationship between Y.O. S.r.l., headquartered in Via Nomentana 164, 00162 Roma, P.IVA/CF 17654731003 (abbreviated to “Y.O.” or “MUN-Germany”) and the service recipient.

These contractual terms and conditions are legally effective both when a contract is concluded in electronic form (online) via the website mun-germany.de (hereinafter referred to as the “website”) and when a contract is concluded in written form. However, if the contract is concluded in written form, those contractual conditions that relate exclusively to the online conclusion of the contract shall not apply.

Please note that the applicable standards and general terms and conditions are subject to Italian law.

Upon conclusion of the contract, the following contents become part of the contract:

• General Terms and Conditions
• Order confirmation
• Summary of the travel programme and standard information sheet

Key contractual information lists the service (products or packages), conditions and obligations of the respective contracting parties and the corresponding tariffs.

References to articles and paragraphs refer to articles and paragraphs of these GTC, unless otherwise stated.

The contract is concluded between Y.O. s.r.l. and the contractual partner named in the contract. In the case of a minor, the contract is concluded between Y.O. s.r.l. and the legal guardian or legal representative.

Some of the terms used are defined in more detail in the following section:

a. Products: Are services or digital content, or a combination of both, which can be purchased via the website. Example: flight ticket, workshop, courses, simulations, etc.

b. Packages: Are combinations of different products to form a service package.

c. Services: MUN simulations in Germany or abroad, workshops, flight tickets, hotel, shuttle service, courses, insurance, tutoring, use of the MUN platform, etc.

d. Contract: regulates the subject matter of the contract and conditions between a contractual partner(s) and MUN-Germany. The subject matter of the contract is the GTC, the product details, the tariffs, the order confirmation, any insurance policies, the standard information sheet and the summary of the travel programme;

e. MUNer: MUNers are those persons who utilise the MUN-Germany products and services. In the case of minors, the contract is concluded with their legal representative or legal guardian; f. Contractual partner: A contractual partner can be a consumer or another natural or legal person who concludes a contract with MUN-Germany. By doing so, the contractual partner accepts all contractual components and conditions in accordance with Article 2d; g. Consumer: A consumer is a natural person who enters into a legal transaction that is subject to the provisions of Law No. 206/2005 ( decreto legislativo 206/2005, Italian Legislative Decree No. 206/2005) .

“Consumer Protection Code”) is not part of their commercial, business, craft or professional activity or can be attributed to them;

h. Contract rate: Price for a product or package including VAT and any additional taxes, excluding any deviating regulations.

i. Order confirmation: Confirmation of the purchase contract with all necessary information. It is sent by e-mail;

j. Travel programme: Is a compilation of various services that are not provided directly by MUN Germany, but by third parties. These may include flights, private transfers, hotel accommodation or other services;

k. Force majeure: An external, unavoidable event for which the parties are not responsible and which makes fulfilment of the contract impossible. Force majeure includes, for example, unforeseeable events such as war, natural disasters, fire, epidemics, pandemics and other similar events. Whether an event is to be categorised as force majeure is subject to individual review;

l. MUN Platform: Is the online platform via which a MUNer gains access to his/her account by means of personal access data, where he/she can create his/her own profile. Simulations, training courses, calendars, tasks, position papers and other activities can be managed via the MUN Platform;

3.1 The contract is concluded between MUN-Germany and an adult person who has reached the age of 18 and therefore has unlimited legal capacity.

3.2 For a minor who wishes to use the services of MUN-Germany, the contract is concluded between MUN-Germany and the minor’s legal guardian or legal representative. It is pointed out that in this case, the legal guardian or legal representative is liable for the fulfilment of the contract and for all personal obligations resulting from the contract.

The subject matter of the contract are the contractual terms and conditions that govern the legal relationships (obligations and rights) between the contracting parties and relate to the booked services or travel packages. The conditions, tariffs and rules for the use of the products and services are listed.

The details of the respective products and packages are described in more detail on the website.

5.1.1 In the case of “courses” or “packages” containing courses, the following specific rules also apply.

5.1.2 Pre-registration is required for participation in the courses. Courses consist of teaching units, which are divided into modules. The teaching units are available “on demand” on the MUN Platform portal in the corresponding e-learning areas (https://www.mun platform.com/home).

5.1.3 In order to participate in the e-learning courses, the MUNer must first register free of charge on the MUN platform. MUN-Germany will send a registration confirmation to the e mail address provided during registration. The user can then access their account and profile with their personal access data.

5.1.4 The courses (“digital content” pursuant to Art. 2.a) are available in full from the first access and can be viewed and used without restriction. For this reason, the amount paid can no longer be refunded if the contract is cancelled.

5.1.5 The courses are specifically designed to prepare students for the MUN simulations with the aim of improving the following soft skills:

Public speaking, Negotiation, Teamwork, Research Methods, Time Management, Leadership, Problem solving, Writing techniques.

Included modules:

• Model United Nations;
• Soft skills;
• Research & Writing Methods: Position Paper;
• International Law & Resolutions
• Intro United Nations (UN); Historical Background of the UN;
• International Relations & Geopolitics

NOTE: For didactic or training reasons, the names of the modules may vary from year to year or be replaced by analogue or similar modules. This has no influence on the quality of the preparation for the simulations.

5.2.1 The following specific rules apply to tutoring and are applied in addition. 5.2.2 Meetings with the tutor take place virtually via the MUN Platform.

5.2.3 The meetings take place weekly in groups before the simulation, in a predetermined period of time. The MUNer receives an invitation to the respective meetings. Participation can be confirmed online via a module provided for this purpose no later than four hours before the start of the meeting. If the minimum number of three participants is not reached, MUN-Germany may cancel the meeting.

5.3.1 If it is a “workshop” or a “package” that includes a workshop, the following specific rules also apply.

5.3.2 The workshops are held exclusively on site in group meetings, at specified times and locations and subject to a minimum number of participants.

5.3.3 The contractual partner who has purchased a workshop or a package that includes a workshop will receive a list of available dates and locations by e-mail. The e-mail will be sent to the participant in good time before the start of the workshop or as part of the booking process. The workshops take place in New York City. A minimum number of 15 participants is required for a face-to-face event. If the minimum number of participants is not reached, the workshop will be offered online.

5.3.4 NOTE: The dates will be announced in advance on the website without obligation for the year in question. MUN-Germany will subsequently confirm the respective dates in good time by e-mail or via the MUN Platform and communicate all necessary details about the workshops. Workshop participants are obliged to check whether or when the booked workshop will take place before planning their trip and before travelling.

5.3.5 After receiving the confirmation email from MUN-Germany, a MUNer may choose another city to participate instead of New York City, as long as it is specified by MUN-Germany as an alternative to New York City.

5.3.6 If the MUN participant is unable to attend the planned workshop for serious or health reasons, he/she can make up the workshop at another time or place if necessary. If an alternative date is offered, MUN Germany will inform the participant accordingly. However, it is not guaranteed that a workshop that is not attended can be made up for. Non-participation must be notified to MUN-Germany by e-mail at least 3 days before the workshop and reasons given (e.g. by submitting a medical certificate).

5.3.7 MUN participants must organise their own travel to the workshop and bear all costs incurred.

5.3.8 Causes such as force majeure or similar may lead to a delay or change in the organisation of a workshop. In this case, the provider may also decide that the workshop will no longer take place on site but will be held online. If an on-site workshop is scheduled, the MUNer cannot request any other form of participation than on-site.

5.3.9 MUN-Germany is only obliged to offer the workshops in accordance with the specified times and locations (see above). The participant cannot request any individual changes or adjustments to the service or the location of the service.

5.4 ACCOUNTING POINTS (courses, workshops, simulations)

MUN-Germany issues a certificate of attendance for each course, workshop or simulation, certifying the hours of instruction actually completed.

Depending on the regulations of the university or secondary school, the certificate of attendance can be used to recognise educational achievements. The individual institutions decide independently on the recognition and the number of points that can be credited for the educational achievements.

The contractual partner is responsible for obtaining information about the crediting procedure and the amount of creditable points from his/her institution.

MUN-Germany does not guarantee whether and how many points will be recognised and credited by the respective institutes.

MUN participants with reduced mobility must inform MUN-Germany of any special needs in good time.

5.5.1 Flights

5.5.1.1 In the case of a product or package that includes a “travel programme”, the following specific rules also apply.

5.5.1.2 Flights can be provided as a direct connection or with a maximum of one stopover. MUN Germany has no influence on the type and conditions for the provision of a flight connection (e.g. duration, minimum number of participants required, available seats, cancellation of the flight, etc.).

The contractual partner cannot request any changes to the flight tickets or flight connections and accepts the allocated group flight tickets regardless of whether a direct connection or a flight with a stopover is planned.

5.5.1.3 MUN-Germany purchases the flight tickets for the respective travel groups through a specialised company, such as a tour operator.

5.5.1.4 There may be deviations from the planned travel dates of 1-2 days (outward and return flight), which will be communicated to the MUNer in good time. Possible deviations depend on external influencing factors such as the availability of flight tickets, flight strikes or similar. Tolerance with regard to these influencing factors is also in the interest of the MUNer, as it is in the interest of his/her safety or to ensure the best possible journey, this must take place in a MUNer group. If there are not enough seats available for a particular flight, an additional flight will be organised.

The contractual partner accepts a possible deviation in the travel dates.

5.5.2 Hotel

5.5.2.1 Due to an agreement between the US organisers of the simulations, the hotels listed on the website offer participating MUN participants more advantageous accommodation rates compared to the standard rate. Neither MUN-Germany nor the contractual partner can choose a hotel for an overnight stay other than those specified.

5.5.2.2 If, for reasons such as overbooking (e.g.), the hotel provided is no longer available, the MUN participant will be offered an equivalent hotel. Equivalent means a hotel of the same hotel category with similar conditions, location and room standard. As the alternatives offered are insignificant changes, the participant is not entitled to any compensation, reduction or refund of the accommodation costs.

5.5.2.3 Four-bed rooms are provided for MUN students, each with two queen-size beds (US def. 150/160 cm *200 cm). The room is shared with other MUN students. A possible upgrade can be booked for an additional charge. An upgrade is only available for MUN students of legal age or university students.

The conference fee is a participation fee paid by MUN-Germany for a MUNer participating in a simulation in order to register him/her for the respective event in the USA. This participation fee is already included in the product or package price.

Under Italian law, offences relating to prostitution and child pornography can be punished with imprisonment, even if they are committed abroad.

6.1 Products and packages can be purchased via the website. More details about the purchase are described in the following article:

6.2 PRODUCT AND PACKAGE DETAILS: The details of the individual products and packages are described on the website. The relevant sections of the products or packages describe them in detail and provide further information on tariffs and usage times. When purchasing a package or product, a purchaser can choose between immediate payment of the full purchase price or payment by instalments. To purchase a package or product, the following appears a button labelled “Buy” is displayed for this purpose. Click on the “Buy” button on the shaft. the purchase process is started.

6.3.1 REGISTRATION. By selecting the desired product or package, the buyer gains access to the registration form by pressing the “start” button. The personal data of the MUNer or, in the case of a minor, of the contractual partner must be entered in this form. The questions marked with an *asterisk are mandatory. Answering them is a prerequisite for successfully completing the registration process. The mandatory information is: Name, surname, telephone number, e-mail address, name of school or university, place of residence, tax number, place and date of birth, choice of week of participation, if offered. In addition, the system requires a copy of the MUNer’s ID to be uploaded. In the case of a minor MUNer, the system also requires the personal data and a copy of the ID of the legal representative or legal guardian. This person is then deemed to be the contractual partner. This is particularly the case if packages or products are reserved for secondary schools (high schools).

6.3.2 ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF BUSINESS AND INFORMATION: According to the

Before entering the personal data and submitting the required documents, it is mandatory to read and confirm the General Terms and Conditions and the Privacy Policy, the standard information sheet and the summary of the travel programme. This is done by clicking on the button provided for this purpose.

Payment can be made by credit card or bank transfer.

6.3.3.1 (credit card) For credit card payments, the buyer is redirected to the corresponding payment page via a link. The card details are entered and payment is made via an online payment provider that guarantees the highest security standards. If the buyer has a discount code, this can be entered during the payment process.

By clicking on the button labelled “Pay”, the purchase including all conditions is bindingly concluded and the payment is executed. The contract is concluded regardless of whether full payment is made at once or payment in instalments has been selected.

You will then be redirected to the registration page where the payment link was previously displayed. Now click on the “Accept-Complete” button to confirm the data entered and finalise the purchase procedure.

6.3.3.2 (Bank transfer) If bank transfer is selected as the payment method, please first make the corresponding transfer to the specified account and then upload the bank’s payment receipt. Click on the “Send” button to finalise the purchase procedure.

The time of successful payment represents the time of conclusion of the contract (see Art. 8).

7

6.3.4 ORDER CONFIRMATION: Upon successful completion of a purchase, an e-mail confirmation with the purchased products and/or packages will be sent to the buyer. In the event of an interruption in the selection and purchase process, the system does not save the data entered or the documents uploaded. For this reason, a buyer cannot correct any errors made during input, but must necessarily repeat all steps from the beginning to correct errors.

6.3.5 ARCHIVING and ACCESS: Every contract or order is archived by Y.O. S.r.l. will be archived. To obtain a copy of the contractual documents, the contracting party may request that they be sent by sending an informal request to the e-mail address “info@mun-germany.de”.

7.1 The price for each product or package is indicated on the relevant page of the website and is displayed during the purchase process and listed in the order. Subject to exceptions, the price indicated includes all applicable taxes and duties. In any case, the Buyer shall bear all fees, taxes and duties associated with the products and packages.

7.2 All other costs that are not included in the product or package are borne by the buyer alone. These include, for example, the costs for on-site participation in the workshops and all costs associated with the use of the digital content (e.g. normal aids such as computers, internet use, etc.).

7.3 Payment of the purchase price is due upon completion of the purchase process in accordance with Article 6. In the case of payment by instalments, payment shall be made monthly, with only the first instalment being due at the time of purchase.

8.1 (Credit card) When paying by credit card, the buyer enters into a binding purchase contract by entering the required credit card details on the website and confirming this by clicking on the “Pay” button.

8.2 (Bank transfer) If payment is made by bank transfer, the purchase contract is concluded at the time the bank transfer is received by MUN-Germany.

8.3 In the event that the General Terms and Conditions (GTC) are sent to the Contractual Partner in paper form, the contract shall only be deemed concluded once the GTC have b e e n signed by the Contractual Partner, sent to MUN-Germany and received. MUN-Germany reserves the right to request that the contract documents be sent by registered mail. If payment is not received on time, MUN-Germany may suspend its services and terminate the contract in accordance with Article 18.

8.4 In all cases in which the Buyer is not a consumer, the contract shall be deemed to have been concluded at the registered office of MUN-Germany.

9.1 The contract period begins when the contract is concluded and ends on the last day on which the agreed service can be used. If a product or parcel includes a return journey to Germany, the arrival in Germany is deemed to be the last day of the contract.

9.2 The minimum obligations of the contractual partner are to pay the agreed purchase price on time, to adhere to the contractually stipulated rules and to follow the instructions of MUN Germany. In addition, all participants of face-to-face events (workshops, simulations, etc.) must demonstrate polite behaviour and treat all persons participating in an event with respect.

10.1 The MUNer commits himself:

a. Conscientiously comply with the user agreement for the packages and products and treat the equipment and premises provided to you with care;

b. Polite behaviour appropriate to the context must be maintained during all planned activities; c. Both the external staff and the internal staff of MUN Germany must always be treated politely and respectfully. Furthermore, their instructions must be followed during the travel programme as well as during the simulations. Respectful behaviour must also be shown towards all MUN colleagues and all other persons involved in other activities. d. The personal access data provided for the portal and the access data for the other IT tools may not be passed on to third parties.

e. If the MUNer is also a contractual partner, he/she must fulfil all contractual obligations; f. The dates noted in the calendar for the purchased packages and products, as well as all other instructions from MUN-Germany, are binding and must be observed accordingly.

g. During participation in events, no alcohol or psychotropic substances of any kind may be consumed or offered or administered to third parties. This applies in particular during the entire travel programme and during the MUN simulations;

10.2 Failure to comply with the obligations described above constitutes a serious breach of contract and is grounds for termination without notice and leads to immediate exclusion from all current and future activities.

11.1 MUN-Germany undertakes to provide the services offered with continuity and care, and to guarantee the MUNer the utilisation, methods and dates as described in the product details, the package details or in the General Terms and Conditions. However, force majeure or similar events may lead to a change in usage times and methods. If a MUNer does not keep to fixed appointments or participation in planned group activities, he/she is not entitled to individual utilisation of services. They have forfeited their entitlement. However, this does not apply to services that are attributable to a specific person due to their nature, e.g. insurance guarantees, materials for the simulation, etc.

11.2 All services that are not explicitly part of the product or package descriptions shall be regarded as additional services subject to a charge, unless otherwise agreed in writing between the contracting parties.

11.3 MUN-Germany is responsible to the contractual partner for the correct provision of the products or packages and the associated services. Some of the services included in the travel programme are provided by third-party companies (e.g. tour operators) and are covered by insurance guarantees. MUN-Germany undertakes to ensure that the third-party companies fulfil their obligations correctly.

11.4 MUN-Germany or the authorised third-party companies are obliged to provide assistance if a MUNer is in difficulty. This refers in particular to the provision of appropriate information on healthcare providers, local authorities and consular support.

11.5 During the travel programme, the contractual partner or the MUN participant is obliged to inform the organiser immediately, but within 48 hours at the latest, of any detected lack of conformity regarding the services to be provided. MUN-Germany may also be notified of any defects found. The third-party company is obliged to rectify any defects identified, unless this proves to be impossible or excessively costly in relation to the defect.

12.1 In the following cases, the consumer may withdraw from the contract and renounce the products or packages purchased. To do so, it is necessary to send the completed withdrawal form or a declaration of withdrawal by registered letter to “Y.O. s.r.l., Via Nomentana 164 – 00162 Roma”. The right of cancellation is deemed to have been exercised when the registered letter has been demonstrably sent.

12.2 (Right of cancellation) The consumer can withdraw from the contract in writing within 14 days without giving reasons and without having to pay a contractual penalty.

12.3 (Cancellation after 14 days) The consumer has the option of cancelling the contract at any time, even after the 14-day cancellation period has expired. In this case, a cancellation fee of € 500.00 will be charged. In the case of payment by instalments, the first instalment will be withheld if it is less than € 500.

12.4 (Cancellation of the travel programme) If a product or package includes a flight or a travel programme, the following cancellation costs shall apply in addition to the aforementioned cancellation costs (see point 12.3.):

• 0 € for cancellations up to 60 days before the outbound flight;
• 300 € for cancellations between 30 and 60 days before the outbound flight; – 500 € for cancellations between 10 and 30 days before the outbound flight; – 750 € for cancellations between 5 and 10 days before the outbound flight;
• 1,000 € for cancellations up to 5 days before the outbound flight;

Cancellation of a trip or contract can be requested as noted in Art. 11.1.

12.5 The circumstances mentioned under points 12.1 and 12.4 concern an unjustified unilateral withdrawal.

12.6 In the event of an unjustified cancellation by MUN-Germany, the contractual partner shall be entitled to reclaim double the amount of € 500.00. If payment by instalments has been agreed, only an amount equal to the first instalment payment can be reclaimed if this is less than € 500.00.

12.7 (Cancellation of contract by MUN-Germany due to unforeseeable events) The following regulations only apply if a product or package includes a travel programme. If MUN-Germany or commissioned third-party companies are unable to carry out the booked travel programme due to unavoidable, extraordinary circumstances (e.g. risk of terrorism, the risk of significant health risks, natural disasters or existing or expected meteorological conditions that prevent a safe stay), MUN-Germany may withdraw from the contract before the start of the trip cancellation. In the event of cancellation, MUN-Germany shall reimburse the costs of the travel programme, less a possible conference fee and all other costs associated with the cancellation (e.g. insurance deductibles or administrative costs). The contractual partner is not entitled to any further compensation.

12.8 (Withdrawal from the contract by MUN-Germany if the minimum number of participants is not reached) If the minimum number of 25 participants for a travel programme is not reached, MUN Germany reserves the right to cancel the trip up to 20 days before the start of the trip. In this case, the contractual partner is only entitled to a refund of the payment already made, less the costs associated with the cancellation. There is no entitlement to compensation.

12.8.1 If the minimum number of participants in a travel programme is not reached and a travel programme is offered at a different time, this will be communicated as an alternative date by MUN-Germany. The contractual partner then has the right to choose between reimbursement of the payment already made or participation in the travel programme on the alternative date.

12.9 In the event of cancellation, MUN-Germany shall reimburse the consumer for all payments received within fourteen days of receipt of the notice of cancellation.

12.10 (Partial refund) If the contractual partner exercises his/her right of cancellation in due time, but has already partially used the purchased product or package, only the amount corresponding to the unused part of the product or package will be refunded.

12.11 (Exclusion of reimbursement) The right to reimbursement is completely excluded for the consumer in one or both cases if:

• the product is made available in full within the 14-day cancellation period (example: a consumer takes part in a workshop which begins and ends within the 14-day cancellation period);
• the product consists of a course or digital content and this is made available to the consumer in full within the 14-day cancellation period and can therefore be used (e.g. at the time of initial access via an account on the e-learning platform, through which an on-demand course can be fully accessed immediately).

12.12 The right of cancellation (unfounded right of cancellation within 14 days) is always excluded if the contractual partner is not considered a “consumer” in accordance with the GTC and/or Italian law.

13.1 If the contractual partner intends to withdraw from a product or a package that includes a travel programme for a valid reason, he/she is obliged to notify and document the justified reason underlying the cancellation without delay.

13.1.1 A justified cancellation can only exist if:

• the MUNer has serious health reasons and these are certified by a doctor; – there are other reasons that are regulated in the travel insurance.

13.2 In the cases described under Art. 13.1.1, the contractual partner can apply for reimbursement in accordance with the travel insurance by means of a written declaration.

13.2.2 MUN-Germany will cooperate as far as reasonable and possible to ensure that the responsible tour operator, for example the airline or insurance company, recognises the claim. In the event of a refund, MUN-Germany may retain compensation for any administrative costs incurred.

13.2.3 In any case, MUN-Germany reserves the right to refuse the refund request if the cancellation is not justified in accordance with Article 13 or the conditions stated in the travel insurance and/or is not sufficiently documented.

13.3 If a cancellation is justified and recognised by the insurance company, the contractual partner will be reimbursed the cancellation fees retained by MUN Deutschland (in accordance with Art. 12.3. and 12.4.). The costs for the conference fee and such expenses that are directly triggered by the cancellation (e.g. deductibles, administrative costs, etc.) will be deducted from this amount.

13.4 MUN-Germany reserves the right to change the insurance company or the guarantees before the start of the trip if this leads to more favourable conditions for the contracting party and/or the MUNer.

14.1 MUN-Germany reserves the right to increase the price of a package that includes a travel programme up to 20 days before the start of the trip and to inform the participant by e-mail. An increase in the tour price may be caused by increased costs for fuel or other energy sources, taxes and duties, changes in the exchange rate, airport charges or other costs directly related to the tour. If the price increase is more than 8% (eight) of the price of the booked product or package, the contractual partner may withdraw from the contract.

However, if the costs associated with the trip are reduced, the contractual partner is entitled to a corresponding price reduction.

14.2 MUN-Germany reserves the right to unilaterally change the conditions and scope of services of a package, with the exception of the price, before the start of the package, provided that the change is insignificant. The change may, for example, concern accommodation in a different hotel, provided that the hotel category, location and room type are comparable.

15.1 The user of the MUN Platform undertakes to respect the intellectual property rights to the products and to comply with the usage guidelines as described on the website and in the contract.

15.2 The contracts concluded with the contractual partner do not transfer in any way (not even partially) rights to the intellectual property of the products or packages provided.

15.3 The User or the Contracting Party undertakes not to reproduce, retransmit, transcribe, perform, display or recite in public, share with third parties, distribute, translate, rent or disseminate the content of products, courses or other digital content, in whatever manner and/or form, either in whole or in part.

16.1 Any complaints must be sent to the e-mail address info@mun-germany.de.

17.1 The contractual partner declares that he/she is aware of and accepts that products or packages consisting of heterogeneous activities in particular, which are carried out at different times and over a longer period of time, may vary slightly. These changes are tolerated by the contractual partner and may relate, for example, to a change in the date of a workshop or the switch to an online format. In such cases, the participant has no right to a refund or compensation.

17.2 MUN-Germany reserves the right to unilaterally change its General Terms and Conditions for justifiable reasons, as well as for reasons that lead to a general improvement in the use of the website and its services. The MUNer or the contractual partner will be informed of the changes to the GTC via his/her registered e-mail. The e-mail shall also contain a justification for the amendment of the GTC. Should the changes, without prejudice to Art. 14, lead to a price increase, the contractual partner has the right to withdraw from the contract within 10 days of the notification being sent. Amounts already paid but not yet utilised for the use of products or packages can be reclaimed.

18.1 If the Contractual Partner or MUNer does not fulfil its contractual obligations or violates legal or contractual guidelines (including those of third-party providers), MUN-Germany reserves the right to discontinue any services, to temporarily or permanently block the account and thus access to the MUN Platform without acknowledging any refund or claim for compensation. If payment by instalments has been agreed and the Contractual Partner is in arrears with an instalment, this shall be deemed a breach of contract that entitles MUN-Germany to terminate the contract.

18.1.1 Upon discovery of a breach of contract, MUN-Germany shall send a notification within 2 days in which compliance with the contractual obligation is reminded or the harmful behaviour is ordered to cease.

18.1.2 In the event of a continued serious breach of contractual obligations, MUN-Germany may terminate the contract without notice. The cancellation can be made by simple e-mail notification. The categorisation of a breach of contract as serious is at the discretion of MUN-Germany. In the event of cancellation without notice, MUN-Germany reserves the right to demand full payment of outstanding amounts for booked products or packages and to claim compensation for damages.

18.2 If MUN-Germanys culpably fails to fulfil its contractual obligations, the contractual partner may terminate the contract and demand reimbursement of the amounts already paid. The claim shall be reduced accordingly by the amount of the services already used up to the date of cancellation.

18.3 MUN-Germany may take action in the manner described in the previous paragraphs if the MUNer behaves improperly or in contradiction to the social conditions of MUN simulations and thus his behaviour leads to disruptions and impairments for the participants of a MUN simulation or the travel programme.

19.1 None of the activities contained in the products can be considered dangerous or risky per se.

19.2 The contractual partner agrees for him/herself or for the minor MUNer and recognises that MUN-Germany is exempt from any liability for damages that occur during – or in connection with the use of the products or during the activities of the travel programme to persons and/or property caused by his own behaviour or that of the MUNer.

19.3 In no event shall MUN-Germany be liable for accidents or property damage occurring during the travel programme which the MUN participant causes to himself or other persons through his careless or unlawful behaviour.

19.4 The above-described detrimental behaviour can delay planned group activities or lead to restrictions and inconvenience for third parties (example: damage to hotel rooms, disturbance of other guests, missing flights, etc.). If the misbehaviour of a MUNer results in damage, the MUNer is directly and fully liable to those affected.

19.5 By signing the contract, the contractual partner declares that he/she is in sufficient mental and physical condition to participate in the planned activities and that participation does not represent a health risk for him/her.

19.5.1 MUN-Germany is exempt from any civil or criminal liability for accidents or injuries suffered by a MUN participant. This applies both to damage that he/she inflicts on him/herself or is inflicted on him/her by third parties and to illnesses that occur during the travel programme or activities, regardless of the trigger or cause of the illness.

19.6 MUN-Germany is not liable for errors in a booking that are attributable to the contractual partner (e.g. incorrect entry of personal data, etc.) or are due to unavoidable and exceptional circumstances.

20.1 (e-mail notifications) The contractual partner undertakes to be reachable at the e-mail address provided during registration and as part of the purchase contract. MUN-Germany can therefore legally send all communication to the specified e-mail address. MUN-Germany reserves the right to alternatively or additionally send written declarations by post to the Contractual Partner’s home address. The contractual partner is obliged to check his/her e-mails regularly, to ensure the smooth receipt of messages and to monitor them regularly (monitoring the spam folder, avoiding a full inbox, notifications regarding new e-mail addresses, etc.).

20.2 (Verification of mobile phone) The contracting party provides his/her personal mobile phone number during registration so that he/she can also be reached by phone in an emergency.

The Contractual Partner agrees that MUN-Germany cannot be held responsible for any delay in the fulfilment or non-fulfilment of its contractual obligations due to unforeseeable circumstances or force majeure.

In these cases, MUN-Germany undertakes, as far as possible and reasonable, to offer the contractual partner or the MUNer the use of a booked product or package in a different way or at a different time (e.g. through alternative dates for workshops, courses, simulations).

22.1 The entire contract and the legal relationship resulting from it are subject to Italian law pursuant to Art. 3 par. 1 and Art. 6 par. 2 of “Regulation (EC) No. 593/2008 on the law applicable to contractual obligations (Rome I)”.

22.2 If the contractual partner is a consumer, Law 206/2005 (decreto legislativo 206/2005, Italian “Consumer Protection Code”) applies.

In all other cases, the Court of Rome shall have exclusive jurisdiction over all disputes relating to the application, interpretation and performance of the contract.

22.3 The contractual partner can also make use of alternative dispute resolution instead of court proceedings. The ODR service of the European Commission can be used for this purpose (https://webgate.ec.europa.eu/odr).

23.1 Notwithstanding the provisions of Art. 13, no exceptions or deviations from the contract are permitted unless agreed in writing.

23.2 Any failure to act or acquiescence by MUN-Germany with respect to any default or breach by the other party or MUNer shall not constitute a waiver by MUN-Germany of any rights or remedies it may have under this Agreement or by law.

23.3 The invalidity and/or ineffectiveness of individual provisions or clauses of the contract shall not affect the validity and effectiveness of the remaining provisions or clauses or of the contract as a whole.

23.4 The contractual partner has the right to assign the services listed in the travel programme to another participant, but only if this participant fulfils all conditions for their use and MUN Germany is informed of the assignment at least 7 days before the start of the trip. Through the

Assignment may require an adjustment of the services (e.g. change of the participant’s name with the airline and insurance company or the requirement to stay in a room that is not shared with a MUNer), which may lead to a price increase. In the event of an assignment, the assignor is jointly and severally liable for the amount of the participation fee. However, an assignment does not guarantee the assignee participation in the simulations.

23.4.1 With the exception of the provision stated in section 23.4 or a deviating written agreement with MUN-Germany, the contract and the rights and obligations defined therein are not transferable to third parties.

23.5 By accepting the contract, the contractual partner expressly agrees to the articles of the General Terms and Conditions (12; 13; 14; 17; 18; 19; 20; 22.1; 22.2; 22.3; 23.4; 23.4.1) referred to herein in accordance with Articles 1341-1342 of the Italian Civil Code.